Class Action Lawsuit - Home Integration System

[Runaway Tractor]

o get back on topic though, I am not sure a class action suit is viable or warranted at this point. You just need to have the current system software for all components.

Which nobody at Ford is making any effort to implement in a timely manner. This disaster of a system has been sold and installed since 2022, and they're just not getting around to maybe giving some people a software update that may make it work better. "You might need to spend 3 years begging for someone to do something to maybe make it work" was not part of the deal.

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[tearitupsports]

Which nobody at Ford is making any effort to implement in a timely manner. This disaster of a system has been sold and installed since 2022, and they're just not getting around to maybe giving some people a software update that may make it work better. "You might need to spend 3 years begging for someone to do something to maybe make it work" was not part of the deal.

I don't disagree with you. The system should have been flawless from first delivery.

The issue is that a product not working as expected is probably not going to win a case. You would actually have to be harmed in order to make a class action suit viable. Only those who lost food or income, or health during a power outage where the HIS failed to do its job would likely have a case. Just having a system, that is now fixed for free (regardless of how you feel about the process) it likely not enough.

I personally have a stronger case than most, because I lost power for 5 days back in May, and was not able to use my PPO due to my truck being in the dealer shop for a bad battery module (this was before having the HIS system). I lost some food etc, although I certainly was not financially harmed more than a small claims court case, and even that would be a stretch.

Until people die in their sleep because of a failed HIS system causing their medical devices to stop working, it is going to be a stretch.

I would prefer to help people get their systems working and make it better for everyone.

 

[Runaway Tractor]

Just having a system, that is now fixed for free (regardless of how you feel about the process) it likely not enough.

That's the problem. It's not fixed. Maybe yours is. But everyone else who bought a think and demonstrates that it doesn't work absolutely has grounds for a suite. The loss is you paying $10,000 for parts and labor for product that is defective and does not work as advertised. This is further substantiated by Ford and Sunrun literally telling their customers "yeah it doesn't work and we don't know why, sorry, bye."

 

[tearitupsports]

That's the problem. It's not fixed. Maybe yours is. But everyone else who bought a think and demonstrates that it doesn't work absolutely has grounds for a suite. The loss is you paying $10,000 for parts and labor for product that is defective and does not work as advertised. This is further substantiated by Ford and Sunrun literally telling their customers "yeah it doesn't work and we don't know why, sorry, bye."

I am trying to understand if you actually have an HIS and if you would like it working. I think there are plenty of people here who would be glad to help including myself. Yes maybe Ford and Sunrun can't get their **** together, but we can. Delta is not the issue unless there was a straight up installation error with wiring.

 

[Runaway Tractor]

I am trying to understand if you actually have an HIS and if you would like it working. I think there are plenty of people here who would be glad to help including myself. Yes maybe Ford and Sunrun can't get their **** together, but we can. Delta is not the issue unless there was a straight up installation error with wiring.

I don't have a HIS because I read about what a dysfunctional and unreliable mess it is before spending the money on it. I want a HIS, but I'm not paying for a dysfunctional and unreliable system that may or may not ever work. For the sake of discussion, lets say your firmware update totally fixes everything (doubtful to be accurate). There is no way to even assure I will get that firmware update because Ford's OTA system is a similar mess.

 

[Ekiehn]

As I have a HIS that has been non functional 98% of the time, and having just gone through hurricane Milton and the tornados that caused tremendous power issues... I bought the system so I would have a whole house "generator" and not have to go out in blinding rain, raging winds, park the truck halfway inside and outside of the garage within a few feet of the FCSP and manually pair the truck to the FCSP while all this is happening to provide power to my house... I bought the system where they showed the truck in the driveway a distance from the house, the power going off and the power coming on automatically as they are preaching safety and security. That is what I was sold... That is what I expect to have recieved. Now saying all that, if they get it working SOON all sins are forgiven and forgotten, but they need to get it fixed. It really is that simple....

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