CSP 24B56 - Inoperative Front Parking Sensor(s) - IPMA Software Update for Certain 2022-24 F-150 Lightning Trucks

[Jamchampnate]

I had the CSP applied in June and it completely resolved my parking sensor faults.

That’s great news

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[Jim Lewis]

I do plan to call Ford tomorrow to find out what they mean by software repair vs. affected vehicles.

So Friday 9/20/24 I called the Ford Customer Relationship Center (CRC) as instructed on the 24B56 notice to owners if they had any questions or concerns.

For starters, the call system instructs the caller to input the CSP number on the letter to route the call. Bad start as the phone system replies, "We don't recognize that number." So, I chose the routing option that I am having trouble with the dealer.

The Ford rep who took my call was clueless on what I was calling about. He asked if he could research the matter for three to five minutes. When he got back on the line, the only advice he could offer me was to take my vehicle to the dealer. The dealer would know what to do (but I had told him my problem was I thought the dealer was misinterpreting Ford's CSP 24B56 instructions).

Then at the conclusion of our call, it seemed the Ford rep deliberately avoided hanging up on the call as a rep is supposed to do to trigger a customer satisfaction survey if the customer stays on the line...

@Ford Motor Company, what's a better number than the CRC's (1-866-436-7332) to call to get knowledgeable guidance from Ford relative to a dealer who claims that only vehicles showing a front parking sensor defect, not all the vehicles in the build date range, are covered by the CSP software update policy?

 

[TaxmanHog]

Just more "Process Management" failures, I would EXPECT the call center triage system to be updated with the code and CRC specialists able to cogently answer questions about this matter, BEFORE issuing paper or app alerts.

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