Ford’s inability to communicate

[carys98]

I took my truck in last week to get the carpet replaced. There was a defect in the weave and a hole was starting to form. It took about a day and a half but they did a great job and it looks as good as new. I filled out the survey this morning and gave them high marks but did complain because the service managers still don’t know how the software upgrades work (I had to show mine how to look up my software status in PTS). The last question in the survey was:

Would you mind answering additional questions about your BEV charging experience?
Yes
No

The way that is worded a reasonable person would answer no, I would not mind if they wanted to answer the questions. I answered no and the survey ended. This is the perfect example of how Ford just can’t seem to get out of their own way.

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[DiveMan911]

I took my truck in last week to get the carpet replaced. There was a defect in the weave and a hole was starting to form. It took about a day and a half but they did a great job and it looks as good as new. I filled out the survey this morning and gave them high marks but did complain because the service managers still don’t know how the software upgrades work (I had to show mine how to look up my software status in PTS). The last question in the survey was:

Would you mind answering additional questions about your BEV charging experience?
Yes
No

The way that is worded a reasonable person would answer no, I would not ming if they wanted to answer the questions. I answered no and the survey ended. This is the perfect example of how Ford just can’t seem to get out of their own way.

I must not be a reasonable person…

At first glance my answer would have been “yes, I’ll answer questions.” But, after further inspection, I completely agree with your interpretation of the question.

So, yeah…Ford does not seem to be able to adequately communicate . But…maybe I need to work on mine as well apparently .

 

[TaxmanHog]

NO = Don't waste any more of my time, thank you & GOODBYE

 

[rdr854]

Foe clarity’s sake, the question should be “Would you be interested in answering. . .?”

 

[RickLightning]

Foe clarity’s sake, the question should be “Would you be interested in answering. . .?”

I'm not understanding, who is your enemy?" #GrammarPoliceShouldNotLiveInGlassHouses

 

[USA EV]

I'm not understanding, who is your enemy?" #GrammarPoliceShouldNotLiveInGlassHouses

Ford. Unfortunately.

 

[Wesley]

I took my truck in last week to get the carpet replaced. There was a defect in the weave and a hole was starting to form. It took about a day and a half but they did a great job and it looks as good as new. I filled out the survey this morning and gave them high marks but did complain because the service managers still don’t know how the software upgrades work (I had to show mine how to look up my software status in PTS). The last question in the survey was:

Would you mind answering additional questions about your BEV charging experience?
Yes
No

The way that is worded a reasonable person would answer no, I would not mind if they wanted to answer the questions. I answered no and the survey ended. This is the perfect example of how Ford just can’t seem to get out of their own way.

Dumb question but what does PTS stand for? I am curious if my 2023 Lightning has the latest software. Last update almost a month ago.

 

[carys98]

Dumb question but what does PTS stand for? I am curious if my 2023 Lightning has the latest software. Last update almost a month ago.

I think it stands for Professional Technician System. I learned about it from this post from Mike G. My service manager had it open on his computer but didn’t know he could look up OTA status.
https://www.f150lightningforum.com/...software-updates-using-fdrs.11029/post-309244

 

[rdr854]

I'm not understanding, who is your enemy?" #GrammarPoliceShouldNotLiveInGlassHouses

My enemies — Apple Auto Correct and failure to effectively proofread.

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