Ford Pass APP Service Campaign Info...

[Rjpear]

I noticed today that my Ford Pass app had 2 Customer Satisfaction Program ALerts listed:

Are these to be treated as "RECALLS" and work must be done? Or an early warning of pending problems? I have had (knock on wood) no issues as of yet at 8K miles. Thanks...

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[carys98]

It’s not required but you definitely want to get the second one done. The first is usually just a software update. The second one resolves the main source of software update failures. Here is the thread for the sensor replacement and there is one for the other one also (search for 23B57)
https://www.f150lightningforum.com/...-150-lightnings-bms-sensor-replacement.17900/

 

[Rjpear]

Thanks for taking the time to reply.

 

[RickLightning]

I noticed today that my Ford Pass app had 2 Customer Satisfaction Program ALerts listed: Are these to be treated as "RECALLS" and work must be done? Or an early warning of pending problems? I have had (knock on wood) no issues as of yet at 8K miles. Thanks...

Recall - safety related, mandated by federal law.

CSP - Customer Satisfaction Program - free, to satisfy customers.

TSB - Technical Service Bulletin - how they should fix something IF a customer complains about it. Free if under warranty. Otherwise, not free.

 

[Maquis]

IMO, the first one listed is the most critical and should have been a recall. If you have a bad module, it may not be detected properly by the old BECM software and leave you stranded.

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