Ford pass suddenly stopped working?

[TaxmanHog]

So what I did, I took the negative off. The battery. Waited a few minutes. Put it back on that got ford pass working again! For some reason, my Ford charger wouldn’t work anymore so I basically turned it off. Reset it re-initialize it and waited 15, 20 minutes it reconnected so now it’s working again. This is crazy stuff. I appreciate you guys help seem like you guys know more than Ford does.

We have gone through umpteen debugging session.

Word to the wise, when something communications wise seems to have failed, give it time, to self heal, don't change any of your apps or configurations until a reasonable amount of time has passed. (reasonable can run from 15 minutes to multiple hours) watch for crowd reports from others to confirm system wide outages.

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[Radar]

Got it thanks for the help…crazy stuff

 

[Adventureboy]

The process has been captured in the thread, but here is a summary of the steps in the order I follow:

First, check the truck profile on Ford.com/ca online and see if it has updated info. If so, the problem is usually on the phone side. Restart the phone (complete power down and restart). If that doesn't work, you may need to go deeper but I haven't had to reinstall the app (iPhone) in over 2 years now other than updating the app periodically.

If your truck profile on Ford.com/ca online is not updated, the problem is with the truck or the Ford servers.

1. Start the truck fully. If the truck has gone into sleep mode, this will wake it up and restart the modem.
2. Check the truck connectivity screen and see if it has connectivity. If so, hurry up and wait for the Ford servers to come back. I would wait at least an hour before moving to step 3. If it is a server problem, it is usually resolved with time. This also gives the truck time to process a modem update if one is in progress.
3. Pull fuse 32 for 5 minutes and reinstall. This will restart the modem (Gateway) - no loss of settings. Make sure you give it a few minutes to reboot and connect to the servers.
4. Last resort, pull the negative terminal to restart the whole truck. I haven't had to do this for quite a while now but sometimes it is just needed.

I almost never get to step 4.

 

[Wonko]

The process has been captured in the thread, but here is a summary of the steps in the order I follow:

First, check the truck profile on Ford.com/ca online and see if it has updated info. If so, the problem is usually on the phone side. Restart the phone (complete power down and restart). If that doesn't work, you may need to go deeper but I haven't had to reinstall the app (iPhone) in over 2 years now other than updating the app periodically.

If your truck profile on Ford.com/ca online is not updated, the problem is with the truck or the Ford servers.

1. Start the truck fully. If the truck has gone into sleep mode, this will wake it up and restart the modem.
2. Check the truck connectivity screen and see if it has connectivity. If so, hurry up and wait for the Ford servers to come back. I would wait at least an hour before moving to step 3. If it is a server problem, it is usually resolved with time. This also gives the truck time to process a modem update if one is in progress.
3. Pull fuse 32 for 5 minutes and reinstall. This will restart the modem (Gateway) - no loss of settings. Make sure you give it a few minutes to reboot and connect to the servers.
4. Last resort, pull the negative terminal to restart the whole truck. I haven't had to do this for quite a while now but sometimes it is just needed.

I almost never get to step 4.

Just as a quick aside, my truck stopped updating Wednesday night as well. I got the FordPass team on the phone, and basically what resolved it was disabling connected services, waiting for a couple minutes and then enabling it. Ford did say they saw a modem error reporting on their back end and then nothing from the truck. After cycling the settings, data started flowing again.

Anyway, not necessarily the same problem, but my symptom was that everything in FordPass was frozen in time from over 18 hours prior and did not show correct connection state or charge state or location.

Cheers.

 

[Adventureboy]

Just as a quick aside, my truck stopped updating Wednesday night as well. I got the FordPass team on the phone, and basically what resolved it was disabling connected services, waiting for a couple minutes and then enabling it. Ford did say they saw a modem error reporting on their back end and then nothing from the truck. After cycling the settings, data started flowing again.

Anyway, not necessarily the same problem, but my symptom was that everything in FordPass was frozen in time from over 18 hours prior and did not show correct connection state or charge state or location.

Cheers.

Good one to add between step 2 and 3. I've added it to my process ;-)

 

[Wonko]

Good one to add between step 2 and 3. I've added it to my process ;-)

I should add that my truck did show there was signal during the outage both for cellular and then on WiFi. Despite that, it was definitely not talking until the connected services cycle.

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