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Modem stopped working.....then worked with a weird possible fix
- Thread starter lightspeed
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Pod
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Just talked to Ford Gateway Module issue. Searched around a bit and do not see much. What say ye? Of course big trip tomorrow…perfect timing.
Leroyjac75
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Try fuse 32 or the battery disconnect and see if you get FordPass to reconnect.
MLMcConnell
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Dude...you're the best. I freakin' love this forum. It's already saved me two trips to the dealership and Lord only knows how much aggravation with that mess. I had this very same problem. Tried everything I knew how to do, including spending 30 minutes on the phone with FordPass support who eventually gave up and told me to take my car to the dealership. So...I took a gamble, pulled fuse 32 on the passenger side, left it out for about 30 seconds, and viola...worked like a charm. Modem immediately came back on line, all Connected Services were once again visible, and I was able to reactivate my Lightning without all the hassle. Thanks so much!
M. McConnell
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So I was not getting updates and I also could not change charge settings with Ford Pass app while constantly getting a Ford Pass not available message. Because I needed to charge immediately for a trip I disconnnected Ford Pass and did a vehicle reset. In addition an update had been showing and partially complete for 2 weeks. So I charged up to 100% using truck settings. I reinstalled Ford Pass and logged into my account and got immediate need to Activate Ford Pass. Failed to active many times. Called Ford Pass and was told they could not see the Modem. After and hour with them no success. I also disconnected battery and when that didn’t work pulled Fuse 32. Finally called dealer and luckily got appointment in less than a week. In the shop since Thursday and I got message from ford I needed to reactivate of lose my Blue Oval account. In the process of resolving that issue I did find that the the dealer had been able to reactivate the modem since the Ford Pass tech could see it. Dealer has advised they are doing a new software install which may take 12 hours or more.
My point is I wasted 10 days putting the vehicle on trickle charger and making sure I parked in high signal areas where I went out. I should have called Ford Pass hotline to discuss the hung update which would have resulted in idenfying the loss of modem far earlier and would have allowed me to do all those battery disconnects and fuse 32 tricks earlier than I did. In my case the only resolution was take it to dealer.
The only good thing is the modem issue did not affect drivability in any way just an inconvenience which is actually a good piece of information to find out. Essentially no PAAK and having to control charging in the truck with no ability to schedule were the features I could not use.
My point is I wasted 10 days putting the vehicle on trickle charger and making sure I parked in high signal areas where I went out. I should have called Ford Pass hotline to discuss the hung update which would have resulted in idenfying the loss of modem far earlier and would have allowed me to do all those battery disconnects and fuse 32 tricks earlier than I did. In my case the only resolution was take it to dealer.
The only good thing is the modem issue did not affect drivability in any way just an inconvenience which is actually a good piece of information to find out. Essentially no PAAK and having to control charging in the truck with no ability to schedule were the features I could not use.
Mache_Enrique
Well-known member
Just wanted to write some love for the forum too!!! I am only 4 months into Lightning ownership (but had a MachE for 2 years so not my first Ford EV rodeo). I appreciate this forum so much (as I did with the MachE).
Symptoms were: The "connected services" would not come up (when you click the menu item in "Connectivity" all the toggles were gone) and automatic updates turned off (and you could not toggle it back on) on the Software Updates Screen. The "up/down" arrows were not showing (though the "cell bars" would show up for a bit). Not to mention no more talking to FordPass for 2 days.
I tried fuse 9 (cuz I was too lazy to read to the end until just now to know to try fuse 32) and it did not work.
But did the 12V disconnect trick and everything started communicating again. Super kudos to Lighting team for making it stupid easy to access the 12V battery (The MachE is a pain to get to the 12V...I ended up drilling holes and putting in plugs to allow jump access to avoid the painful panel removal).
But all is well again with the Lighting now! (Was on 6.2.0 fwiw).
Symptoms were: The "connected services" would not come up (when you click the menu item in "Connectivity" all the toggles were gone) and automatic updates turned off (and you could not toggle it back on) on the Software Updates Screen. The "up/down" arrows were not showing (though the "cell bars" would show up for a bit). Not to mention no more talking to FordPass for 2 days.
I tried fuse 9 (cuz I was too lazy to read to the end until just now to know to try fuse 32) and it did not work.
But did the 12V disconnect trick and everything started communicating again. Super kudos to Lighting team for making it stupid easy to access the 12V battery (The MachE is a pain to get to the 12V...I ended up drilling holes and putting in plugs to allow jump access to avoid the painful panel removal).
But all is well again with the Lighting now! (Was on 6.2.0 fwiw).
Mache_Enrique
Well-known member
Hi all! Just wanted to add to this thread one more time. The other day the truck communications stopped working again (no up/down arrow at the top and no functionality like BlueCruise or truck data in the app). I pulled fuse 37 being an idiot with bad short term memory instead of 32 so had to crawl in the mega power frunk and disconnect the 12V battery again to make all right in the world of connected services. Next time will pull fuse 32 first. Note I did get 23-PU1113-UNX-DC update which said it "improved connectivity" earlier in the week before it lost connection and needed a hard reboot (correlated or causal?)
Interesting side notes because of this:
1. Made a drive today from Denver up to Copper Mountain for some spring Skiing (call it 200 miles round trip) and had no BlueCruise due to this situation (fixed it per above when I got back today). But it proved to me (as 99% of the drive was on BlueCruise mapped roads) that I can have a fine long drive without BC. So convinced me beyond a doubt I will never pay more than a premium streaming service monthly fee for something like BC ($20-25 a month).
2. The frunk is so awesome. I did not have to unload my golf clubs and push cart from the MPF (Mega Power Frunk!) to go skiing. Fit all the ski gear in the back seat area and the bed (under the hard cover). Almost skiied and played golf on the same day (a Colorado thing you an do this time of year if you have the ambition).
3. Never once had any range anxiety or worry...always knew I would get home at 30% even after a long mountain round trip plus there was plenty of DC charging if I needed it on the route.
Interesting side notes because of this:
1. Made a drive today from Denver up to Copper Mountain for some spring Skiing (call it 200 miles round trip) and had no BlueCruise due to this situation (fixed it per above when I got back today). But it proved to me (as 99% of the drive was on BlueCruise mapped roads) that I can have a fine long drive without BC. So convinced me beyond a doubt I will never pay more than a premium streaming service monthly fee for something like BC ($20-25 a month).
2. The frunk is so awesome. I did not have to unload my golf clubs and push cart from the MPF (Mega Power Frunk!) to go skiing. Fit all the ski gear in the back seat area and the bed (under the hard cover). Almost skiied and played golf on the same day (a Colorado thing you an do this time of year if you have the ambition).
3. Never once had any range anxiety or worry...always knew I would get home at 30% even after a long mountain round trip plus there was plenty of DC charging if I needed it on the route.
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