FordPass App Stopped Working

[6T9Boss302]

Of course as soon as I posted all was well over a week ago I had the issue after the modem build update. Pulled fuse 32 like others. That worked for a week.

Ford Pass called me back today. OTA update now anticipated first week in April. We’ll see.

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[Ford Motor Company]

Lost connectivity yesterday, it's been 16 hours.

Luckily my service visit was for a tailgate issue or I would've completely wasted my time.

Ugh.

Hi there! I can look into your Lightning's concern on my end. To get started, could you please send a private message over with the name/location of your local Ford dealer and Lightning's VIN?

 

[BennyTheBeaver]

Hi there! I can look into your Lightning's concern on my end. To get started, could you please send a private message over with the name/location of your local Ford dealer and Lightning's VIN?

Thank you, but I'm already working direct with FoMoCo on it.

I should have a fix incoming in the next few days.

 

[256fail]

Of course as soon as I posted all was well over a week ago I had the issue after the modem build update. Pulled fuse 32 like others. That worked for a week.

Ford Pass called me back today. OTA update now anticipated first week in April. We’ll see.

Isn't the latest powerup OTA 4.2.1 supposed to address this? I just received it today.

 

[Jim657]

Isn't the latest powerup OTA 4.2.1 supposed to address this? I just received it today.

Hello I thought it was supposed to as well. I got my update last week so far so good it’s been working great. I was disconnecting the battery or pulling the fuse at least once a week or more but I have heard some people still having to do it. I’m hoping it’s fixed.

 

[ScubaSteve_TheReal]

Hello I thought it was supposed to as well. I got my update last week so far so good it’s been working great. I was disconnecting the battery or pulling the fuse at least once a week or more but I have heard some people still having to do it. I’m hoping it’s fixed.

Received my 4.2.1 on 03/16/23. very surprisingly enough. Already had to pull fuse 32 on Friday 03/17/23 and again Sunday 03/19/23 in am. The 4.1.21 update did not fix mine. I’m good for approximately 48 hours at best before connectivity issues overwhelm my modem. Ridiculous to say the least.

 

[256fail]

I see there is a 4.2.2 that specifically mentions modem fix. I hope that comes soon. I just got 4.2.1 the other day.

 

[TaxmanHog]

I see there is a 4.2.2 that specifically mentions modem fix. I hope that comes soon.

Where are you seeing this information?

 

[Jim657]

I see there is a 4.2.2 that specifically mentions modem fix. I hope that comes soon. I just got 4.2.1 the other day.

Oh ok good if you don’t mind me asking where did you see that info on 4.2.2

 

[TaxmanHog]

Mach-E yes,
No mention about Lightning yet.....

https://en.wikipedia.org/wiki/Ford_Power-Up_version_history

 

[256fail]

Oh ok good if you don’t mind me asking where did you see that info on 4.2.2

folks on the Facebook Lightning forum posted a pic. 4.2.1.2 update details that some have received the last day or so.

 

[Pod]

Issue has returned for me. Looks like modem not working. FordPass connectivity non-existent. Why does this keep happening. I have

• Deleted and reinstalled FordPass
• Deleted phone and reconnected
• Pulled 12v negative terminal
• Attempted to delete Wi-Fi but no connectivity there. Does not recognize ANY networks
• Tried different phones, iPads ect
• Monitored charge via charger app to confirm truck charging​
• Truck has been to dealer for gateway module issue already​
• ​

 

[kstype]

You are not alone. I have a 2023 Lightning Lariat ER and over the past few months the modem connectivity is sporadic and I rarely get good SOC updates in FordPass or traffic info or weather. Very annoying considering the cost of these trucks.

I have appointment this week for the 20,000 mile service and I asked them to check the modem. The workaround in pulling the #32 fuse or the negative terminal for the 12v battery only occasionally works.

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