No EV loaner? What a shame.

[bryce]

My Lightning is going in to the shop (Courtesy Ford in Portland,OR) because the BC 1.4 update seems to have caused a fault. The car tells me it is with the drive system but the Ford folks remotely read the codes and say it is with the charging system. So whom knows. Hopefully they can find out.

I was sorely disappointed that they have no EV loaners in their fleet. Seems like a really missed opportunity, and does not show that they have a lot of hope/faith in EVs. For all the Lightning and Mach-e I am seeeing on the road someone has to be selling a lot of them.

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[RocketGhost]

Your dealer has loaners of any kind? Mine doesn't. I'd take anything over nothing.

 

[Whammy Bar]

Did you get a loaner at all?

If not, I'd suggest 2 things. First, reach out to the BEV team and see if they want to do anything.

2nd, I'd leave some feedback on their Google maps / Apple Maps page suggesting they rename themselves from Courtesy Ford since their name doesn't appear to match their actions.

 

[pullinggs]

My wife's new Flash just had a week at the dealer (only 580 miles on it, $800 repair... I hate mice) and they "gave" her a Mach-e as a loaner. Well, until they found the wires that the mouse chewed up; then it became a rental.

We liked the Mach-e enough, but she was very happy to get back in the truck.

 

[Oafy44]

My Lightning is going in to the shop (Courtesy Ford in Portland,OR) because the BC 1.4 update seems to have caused a fault. The car tells me it is with the drive system but the Ford folks remotely read the codes and say it is with the charging system. So whom knows. Hopefully they can find out.

I was sorely disappointed that they have no EV loaners in their fleet. Seems like a really missed opportunity, and does not show that they have a lot of hope/faith in EVs. For all the Lightning and Mach-e I am seeeing on the road someone has to be selling a lot of them.

Most ford customers aren’t ev owners/and /or don’t have the charging infrastructure. But some of the good dealerships that do have loaners Is a blessing to get a good loaner. Sometimes it’s good to go back to ICE so you appreciate the lightning more. That is of course if your dealer is taking care of you with a loaner. A dealership that doesn’t invest in loaners is just a dealership who is cutting corners IMO.
If your dealership doesn’t have a loaner then 1) you may not like your lightning as much 2) think twice about your future purchase and make sure they will have a loaner for you. I am blessed enough to own a company that has 15 ford vehicles thru the same ford dealer and buy multiple a year so they do take care of me. If I bought a ford once every 10 years I’m not sure so sure and would travel an hour find a good ford dealer that had a bunch of Loaners.

 

[liro]

My Lightning is going in to the shop (Courtesy Ford in Portland,OR) because the BC 1.4 update seems to have caused a fault. The car tells me it is with the drive system but the Ford folks remotely read the codes and say it is with the charging system. So whom knows. Hopefully they can find out.

I was sorely disappointed that they have no EV loaners in their fleet. Seems like a really missed opportunity, and does not show that they have a lot of hope/faith in EVs. For all the Lightning and Mach-e I am seeeing on the road someone has to be selling a lot of them.

Same with my dealer in florida, they don’t have any

 

[SunRunner]

My Lightening dealer, Casco Bay Ford in Maine recently provided me a Lightning Lariat loaner for as long as needed for recall inspection on my 2024 Flash. Vehicle passed and in a few hours I returned it but was impressed I didn’t even have to request this. In Maine, Ford dealers are very inconsistent. Some hate EVs while others have changed with the times. I did my research and went with one that had many chargers installed, plentiful inventory and technicians who work on EVs everyday. Despite being an hour away from home, for me the rare travel is worth the peace of mind. Dealerships closer to my home were not EV friendly and I didn’t want to give them my business. Ford needs to work on dealership consistency with common standards and expectations.

 

[CurtisW]

I really wish they gave out EV loaners but most people that don't have an EV would probably complain if it was for more than a day or a single charge. Was hoping I could get a MachE when my lightning was in for a module replacement. They gave me a base F150 2.7L ten speed and I couldn't believe people actually buy those, feels so dated and slow, clunky shifts an actual key ECT. Next day I asked if they had any other loaners cause I needed 4 doors for taking kids to school and got a bronco sport 1.5L ecoboost. Bronco also wasn't very impressive but better than the base F150

You definitely appreciate the lightning more after being forced to drive a gas car. You would think if they gave gas customers an EV for a day it would convert them

 

[408sbfmustang]

Not sure if you know but Ford will pay for a rental car from Enterprise as long as it’s a Ford. My flash went in for the ball joint recall and had issues with that so they have had me in two different rental cars now’s.

 

[Scorpio3d]

The dealer I use for service has some loaners(I do not know how many) but you generally have to schedule it about 2+ weeks out to get a loaner! I think they have quite a few, but they are a very large dealership and seem to do quite a lot of service so…
I completely agree when I get a ICE F150 loaner it certainly makes me appreciate my Lightning that much more!

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