Power Promise FCSP Delivery??

[jdperry80]

I leased a 2024 Lightning on 12/14 and selected
to have the Ford Power Promise to get the free FCSP installed at my house. The dealer did not have a FCSP and said Ford would ship it to me. According to the dealer, they have submitted everything to Ford (late December or early January). I have been contacted by Qmerit (1/13). The local electrician had been to my house and we have an approved quote. However, I still do not have the charger. I contacted Ford and the my said only the dealer can give me an update on the FCSP. I contacted the dealer and they say everything was submitted on their end and I should be getting an email from Ford. They also state that they cannot check the status and that no one has gotten a charger with this program.

Something seems wrong. Is this common? Does anyone have suggestions on how to get the ball rolling? Who do I contact and what do I need to say?

Any help or insight is appreciated.

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[Henry Ford]

My buddy bought a MachE in December and came home with a charger. Your dealer screwed up.

 

[TaxmanHog]

We had another thread with essentially the same situation, key take away was that if the dealer had stock on hand of FCSP, they were to deliver it with the vehicle, when they did not have stock, then an order for it to be mailed to you was to be made. Hopefully the dealer has done everything correctly and there is a hold up along the delivery process. It would be nice if Ford had a follow-up & tracking procedure for this, especially when multiple months have passed.

 

[jdperry80]

We had another thread with essentially the same situation, key take away was that if the dealer had stock on hand of FCSP, they were to deliver it with the vehicle, when they did not have stock, then an order for it to be mailed to you was to be made. Hopefully the dealer has done everything correctly and there is a hold up along the delivery process. It would be nice if Ford had a follow-up & tracking procedure for this, especially when multiple months have passed.

who is supposed to order the FCSP - the dealer? Is it a separate process than submitting for the installation from QMerit?

I’ve had the truck for 8 weeks without a reliable way to charge it. Had I known the cluster that getting the charger would be…

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