Powertrain Malfunction/ Reduced Power

[TaxmanHog]

New owner of used 2022 Lightning Platinum and new member to this forum although I have been incredibly impressed with the knowledge on this site after following discussions.

'Welcome to the forum, I look forward to your trucking being fixed quickly and hearing what part(s) were replaced to resolve the situation.

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[tedshred]

Hey there, bought a 23 xlt er last April and have loved the truck overall/so far. Have put 27,000 miles on since. Two days ago the orange wrench showed up with powertrain malfunction, service soon. Call local dealer/shop where it was purchased, can't see it until April 6, then probably at least another month for parts(just guessing by reading all threads I could find)
No loaners. I called the 1-800 on ford pass to open up a claim and ask about rental reimbursement. They said yes, but has anyone on here been through this, I'm looking at potentially 3 months without my truck. How fast/slow is the reimbursement process, and now my faith in Ford is out the window.
I live in Montana, everything tech moves slow out here. Also, shop guy I spoke with told me to go ahead and keep driving until he can get me in next month. Noticed this morning that cabin heater does not work. Without the seat heaters It would be too cold inside to drive it. Any info would be greatly appreciated
Thanks

Just went through this. On Jan 17 truck threw the same codes. Dealer took it in on Jan 28. I rented a car in the time in between. Keep the receipt
They diagnosed the problem on Jan 30 and gave me a loaner car , returned the rental and gave them the receipt
Didn’t get the truck back till March 7 ! Was two bad battery modules.
hopefully your repair is quicker but they the dealer was saying there was an issue getting the battery modules
Dealer submitted my rental receipt and now I am awaiting that to get paid
Dealer was really great Hooked me up with a Mach E GT as a loaner. And kept me in the loop as much as possible

 

[Yammy5]

Just went through this. On Jan 17 truck threw the same codes. Dealer took it in on Jan 28. I rented a car in the time in between. Keep the receipt
They diagnosed the problem on Jan 30 and gave me a loaner car , returned the rental and gave them the receipt
Didn’t get the truck back till March 7 ! Was two bad battery modules.
hopefully your repair is quicker but they the dealer was saying there was an issue getting the battery modules
Dealer submitted my rental receipt and now I am awaiting that to get paid
Dealer was really great Hooked me up with a Mach E GT as a loaner. And kept me in the loop as much as possible

Well at least you got a dealer that was able to help with the rental and was able to diagnose the problem. Maybe it's different in Canada but we aren't getting any loaner or rental and they are estimating a week just to try and diagnose the source of the powertrain malfunction code. They replaced the 12V under warranty and ran some tests today but state that it's not the HVB causing the problem and will need to run a lot more tests to try and figure it out. They say they haven't seen anything quite like this before. Looks like this could be a while and no rental support.

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