Powertrain Malfunction/Reduced Power

[Kmgalea]

Bought my clot lightning standard range 3 weeks ago. Yesterday I was going to a meeting and the service vehicle light came on. Reduced power to 5mph. Powertrain Malfunction / Reduced Power alert appeared on app. Got it towed to the nearest dealer. Horrible experience there. They won’t give me loaner because I didn’t buy it through them. Never had that issue with a Toyota or VW dealer. They said they would try to look at today but I wonder if they have the expertise to really work on it. anybody else have this issue and have it resolve? What was the result? Thanks.

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[bosox8]

Yes, see my comments / experience under Help / Stranded? thread. You are not alone and I know I'm not the first. Makes one real nervous about the reliability of this vehicle.

 

[bosox8]

Help / Stranded

 

[Gimme_my_MME]

Bought my clot lightning standard range 3 weeks ago. Yesterday I was going to a meeting and the service vehicle light came on. Reduced power to 5mph. Powertrain Malfunction / Reduced Power alert appeared on app. Got it towed to the nearest dealer. Horrible experience there. They won’t give me loaner because I didn’t buy it through them. Never had that issue with a Toyota or VW dealer. They said they would try to look at today but I wonder if they have the expertise to really work on it. anybody else have this issue and have it resolve? What was the result? Thanks.

Call customer relations and ask for the BEV team. They will assist in a rental and be able to determine if the dealer is trained
+1-800-392-3673

 

[Avocadodude]

Bought my clot lightning standard range 3 weeks ago. Yesterday I was going to a meeting and the service vehicle light came on. Reduced power to 5mph. Powertrain Malfunction / Reduced Power alert appeared on app. Got it towed to the nearest dealer. Horrible experience there. They won’t give me loaner because I didn’t buy it through them. Never had that issue with a Toyota or VW dealer. They said they would try to look at today but I wonder if they have the expertise to really work on it. anybody else have this issue and have it resolve? What was the result? Thanks.

So far there's 13 of us (at least according to poll https://www.f150lightningforum.com/forum/threads/powertrain-malfunction-reduced-power-poll.14094/)

 

[nubkub]

just happened to me this morning. got the alert on my phone. ER Purchased in September. Called dealer and no loner. I need a car. This is really not OK for a 90K car after 3 months @Ford Motor Company

 

[bosox8]

just happened to me this morning. got the alert on my phone. ER Purchased in September

didn't get these as well?

 

[nubkub]

didn't get these as well?

didn't get the red truck with exclamation point. Car goes about 5 miles an hour. This is horrible. Already called dealer I purchased from and they said they have no loaners. I need a car @Ford Motor Company

 

[Gimme_my_MME]

didn't get the red truck with exclamation point. Car goes about 5 miles an hour. This is horrible. Already called dealer I purchased from and they said they have no loaners. I need a car @Ford Motor Company

Call the customer relations team +1-800-392-3673 and ask for the BEV team

 

[bosox8]

didn't get the red truck with exclamation point. Car goes about 5 miles an hour. This is horrible. Already called dealer I purchased from and they said they have no loaners. I need a car @Ford Motor Company

we'll see how the fix goes - i'm really happy with this vehicle but am not ruling out Lemon Law application - once this happens to you there is a confidence that goes away in the reliability of this vehicle - would hate to be 150 miles from home and have this happen again, out of blue, not one indicator anything was wrong @Ford Motor Company

 

[Avocadodude]

just happened to me this morning. got the alert on my phone. ER Purchased in September

Not to add to misery, but can you add yours to the poll reduced power malfunction poll Also it looks like you didn't get the High Voltage Battery Warning, which is probably a good thing since that seems like 4-6 weeks for parts.

 

[bosox8]

didn't get the red truck with exclamation point. Car goes about 5 miles an hour. This is horrible. Already called dealer I purchased from and they said they have no loaners. I need a car @Ford Motor Company

BS they have no loaner - actually heard the same thing and @Ford Motor Company "customer service" expected me to pick up a $1,000 rental differential for a similar vehicle from Enterprise

 

[bosox8]

Not to add to misery, but can you add yours to the poll reduced power malfunction poll Also it looks like you didn't get the High Voltage Battery Warning, which is probably a good thing since that seems like 4-6 weeks for parts.

You should also report to NHTSA: Link

 

[nubkub]

Not to add to misery, but can you add yours to the poll reduced power malfunction poll Also it looks like you didn't get the High Voltage Battery Warning, which is probably a good thing since that seems like 4-6 weeks for parts.

Added. I live 1 mile from dealer. Drove it over there at 8 miles an hour on backstreets. The when dealer turned on car it said 0% power. Walked home. No loaner available.

 

[Avocadodude]

Added. I live 1 mile from dealer. Drove it over there at 8 miles an hour on backstreets. The when dealer turned on car it said 0% power. Walked home. No loaner available.

Tool me awhile to get a loaner (a sporty Toyota Corolla), mostly my fault though since I didn’t push for it until after holidays and a work trip. Ask the BEV team to put you in a loaner, they’ve been pretty responsive.

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