Problems with Departure Times

[TheDarKn1ght]

Afternoon everyone, I noticed in the recent Ford pass update that they added the "Prepare cabin off plug" feature back into the departure times screen on the app. However when I try to turn it on, the screen buffers for a sec and then immediately turns itself back off.

I tried hard restarting the app, clearing the departure times in my truck and trying again and it still acts the same. I called customer service about it and they didn't really have a solution for me so I'm wondering if there's any tips and tricks to get it to work? Attached is a screenrecord of the issue.

 

[TaxmanHog]

Try force-stopping the app if you're on the Android OS.
Then start the app and see if the switch works.

 

[JLWFlash]

Afternoon everyone, I noticed in the recent Ford pass update that they added the "Prepare cabin off plug" feature back into the departure times screen on the app. However when I try to turn it on, the screen buffers for a sec and then immediately turns itself back off.

I tried hard restarting the app, clearing the departure times in my truck and trying again and it still acts the same. I called customer service about it and they didn't really have a solution for me so I'm wondering if there's any tips and tricks to get it to work? Attached is a screenrecord of the issue.

I have the exact same issue. I have tried everything and can't make it work ...
Tried two different phones as well. Same result

 

[TaxmanHog]

I have the exact same issue. I have tried everything and can't make it work ...
Tried two different phones as well. Same result

What operating system, IOS or Android?

 

[JLWFlash]

What operating system, IOS or Android?

Android

 

[TheDarKn1ght]

What operating system, IOS or Android?

I'm using android as well. And I already force stopped the app as part of my restart check.

 

[TaxmanHog]

Android

OK, that's what I'm working with S24-Ultra, all is working well, double check all permissions in the phone app, also check all connectivity permissions in the trucks Sync screen.

 

[funkerqc]

I have the exact same problem, tried everything, Samsung S23 Ultra, sent an email to Ford...

 

[JLWFlash]

Tried to make it work with S20 Ultra, S24 Ultra, and Pixel. None of them worked.

I was finally able to make it work using the iPad.

Looks like it is an issue with the Android software release.
Hope that helps someone else as well.
I need to be able to heat the cabin off plug in the winter!

 

[funkerqc]

same for me, worked using an iPad so it seems to be an Android problem

 

[LightningNL]

First of all thanks for approval to the fourm. I found this form by googling this exact issue as i was having the problem with my 1 week old 2024 Lightning Pro. I called Ford and spoke at length to them with no resolution. Like others I also use Android and because of this post decided to test the Android theory. I can confirm this is an Android issue. I used the wife's iPhone to turn the option on successfully. Interesting side bar, once it was turned on once with the iPhone I was then able to turn off and back on again with my Android. Thanks again for this awesome form.

Hi from Newfoundland to you all.

JB

 

[TaxmanHog]

I can confirm this is an Android issue.

Which device, andriod version are you running?

My Samsung Galaxy S24u works well:

Running Fordpass 5.5.0

Android Auto 12.8.643614 (not sure this part matters)

After creating the new scheme conditions & time frames, it took the app about 30 seconds to talk to the server and store the rules.

 

[LightningNL]

Hey,

I'm using a Samsung S21 running Android 14 , Fordpass 5.5.0 (same versions as you). Perhaps the issue is more related to the hardware rather than software. For me it's not a big deal since I have it turned on now and don't intend to mess with it now that it's working. Cheers.

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