Software updates missing menu's?

[tblches]

Has anyone else ran across this issue? I seemed to have lost the ability to toggle automatic updates and setting my update schedule.

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[F150ROD]

Sometimes it takes a while to show up. Or turn off, lock and then unlock the truck. Should be there.

 

[tblches]

I have done that multiple times and reset the sync system via the steering wheel. This has been this way for over a week now. I have started a case with Ford support and they are escalating the issue. But figured I'd pick the forum's brain in the mean time.

 

[CRAIGC540]

How do you reset sync?

 

[MTBAZ]

Did you try a hard rest by disconnecting the 12V battery for a few min. I believe it has fixed other problems asked in this forum.

 

[tblches]

I just tried the hard reset by disconnecting the negative terminal on the 12V battery. Same screen. No additional menus

 

[GDN]

How do you reset sync?

Reboot with the two outer buttons, Vol - and Track >.

 

[Jhawks9028]

Same situation. Reset didn’t solve it. Would you let us know what you hear from Ford?

 

[alanack]

I have the same problem. Tried sync reset, 12v battery disconnect, steering wheel reboot. Still do not have any settings within the software update screen. Yesterday however, I received update to 3.5.3, and then 3.5.4. Still no menus or options within software update screen.

 

[tblches]

I figured out that my problem was tied to my truck being linked with a fleet account and fleet telematics. Once I removed the vehicle from the telematics, all of the options came back. I'm not sure if that solution will work for you if your truck is not a fleet vehicle.

 

[alanack]

I figured out that my problem was tied to my truck being linked with a fleet account and fleet telematics. Once I removed the vehicle from the telematics, all of the options came back. I'm not sure if that solution will work for you if your truck is not a fleet vehicle.

mine is not a fleet vehicle

 

[Jhawks9028]

How many reset options are there to try? I’m aware of the ‘steering wheel’ reset and ‘disconnect 12v battery’ reset. Any others worth trying?

 

[RGLightning]

I figured out that my problem was tied to my truck being linked with a fleet account and fleet telematics. Once I removed the vehicle from the telematics, all of the options came back. I'm not sure if that solution will work for you if your truck is not a fleet vehicle.

How were you able to unlink it from fleet telematics? I’m having the same issues. My Telematics button has a lock on it. Thanks.

 

[thedadlegend]

I figured out that my problem was tied to my truck being linked with a fleet account and fleet telematics. Once I removed the vehicle from the telematics, all of the options came back. I'm not sure if that solution will work for you if your truck is not a fleet vehicle.

How did you do this? I’m having the same issue now. Telematics is locked and says to contact vehicle owner…

 

[tblches]

@thedadlegend I had to contact my ford pro rep and have them decomission and remove the vehicle from the telematics essentials. I dont know if that is what fully solved the problem or not. They said there would be a future update to fix it. My truck is part of a fleet but im also the manager of the fleet and didnt have to worry about my truck having to be part of the program.

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