SunRun Run around?

[Navion]

I have about a one month old Ford Lightning flash with 320 mile ranged battery.

Qmerit subcontractors installed 100amp bi-directional charger. Cost an additional $1100.
I asked "ok can I power my house with this?"
Qmerit "No, you can only charge SunRun has to do further installation."

Called Sunrun had a site visit by a Sunrun tech who said "I don't know why I'm here you have the bidirectional charger you're good to go."
I asked "can I power my house now?"
The reply "I'm just a site tech I don't know. But I'm going to close this job as finished."
WTF???
So far no one Ford dealer or Sunrun has talked about the trucks software, became aware of it on these forums, no one wants to explain the process of powering the house, what breakers I can and can't use, and how to disconnect from the main so I'm not back feeding the grid.
Some of this I can do on my own, I know where the power comes in and there are knife switches there to kill incoming power,
But really is this the "service" I should expect??

Im not sure what to try next. I'd appreciate input.

Thanks

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[TaxmanHog]

Post a photo of the equipment they installed, I think we have massive failure of communication.

 

[Wattsgas]

Watch How Ford Lightning's Intelligent Backup Power System Works In A Real Home

Youtube channel state of charge has a pretty good explanation of the Home Integration System.

Sunrun sells the rest of the hardware required (inverter, dark start battery, delta whole home backup device numbers 4,5 & 6 in the image). item 8 is the Ford Charge Station Pro. I marked this up for my electrician. I would not advise you to do this. It was a costly mistake for me. It hasn't worked since September and only worked sometimes prior to that. System was started up in April of 2023.

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