TSB 25-2048: Sync 4/4A General System Performance, Stability, and Intermittent System Reboot, etc.

[starrtech2000]

I have my CSP fix for the front sensors scheduled on Monday. How do I gently tell the service department to hook up the 12v to a battery tender without sounding like one of those a-hole customers who thinks they know better than the trained technicians?

I just said, "I heard about people doing these updates at home without connecting the 12volt to a really strong power supply and bricking the car. I'm glad y'all are doing it here since I know you have the proper setup to do it the right way"

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[starrtech2000]

Just got a call from my service advisor that they were not able to apply any updates today due to "internet issues". Sounds like a BS excuse to me and they likely just didn't work on the vehicle at all. They asked to keep it over night so they can start on it first thing in the morning. I let them keep it. Will updated after I hear something tomorrow.

This actually happens a lot because Ford's servers are GARBAGE. I had brought mine in a few weeks ago and the FDRS servers were down for two straight days and they couldn't do software updates or diagnostics on anything... Had to bring it back this week.

 

[Phineas Magliozzi]

Brought this TSB to the attention of my dealer, mentioned the hit-or-miss CarPlay issues. The service advisor said that there were no outstanding updates when I had the vehicle in to them about a month ago for the 10k service, but I politely persisted and he eventually scheduled me to check it out and see if any of the modules needed updating. It turns out both the Gateway and the APIM had updates available, so they applied them. That's the good news, I do notice some random notifications and behaviors that are different now, mostly proximity sensor things, but alas, the CarPlay issues persist. Still really happy with the vehicle, would buy (and did) it again, and don't understand the lack of acceptance with the motoring public. Then again, they don't pay me to understand the big picture, and I'm fine with that.

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