My truck just said OUCH!
These guys from Apple and Tesla can be bought. Tesla has been doing it right for 10 years. Farley is going to need to put his money where his mouth is. Failed SW deployments can't happen when you get to fleets of hundreds of thousands. They need to get this right now.
I saw @ford sent you a bla bla,,, vin and dealer. Did you get anywhere with them? They sent me an invite as well and all it produced was a case number and an eventual call back telling me they know about the problem and would call me when a fix becomes available at the dealer. By the way love you're black cat, my cat looks just like him!
I agree with you 100 percent. And the problem is these dealers employ some great mechanics but there not software engineers, and I find it hard to believe that they fully understand the complexity of the systems there working with. That's why if the update doesn't go down correctly using FDRS there lost and start throwing parts at the truck hoping something will make it run again. Not a way to do business! Why the dealers would even want this work I don't know. Imagine if every Iphone owner had to go back to the brick and motor store for updates. Ford dealers should be required to have on staff a highly qualified person that has the brain to deal with this. Not just anybody in the shop who knows how to turn on a laptop and passes a test. Also since we've paid to have these updates, Ford should offer alternative methods of install. Not every truck can be parked in a position we're it will have quality wifi access or even cellular for that matter. Since the truck can report its status to the Mothership version info will eventually be reported back and then readied for the next update. We should be able login on a PC and create a usb stick based on VIN and install when it's convenient. We should also be able to revert back from failed corrupted OTA update attempts, clear the cache and be able to try again. Yes and Ford needs to get there shit together with this, if any tech company rolls out a bad update they make it a number 1 priority to release a fix, why Ford has allowed this to fester for four months is beyond me. I think Ford could resolve this via. OTA but now doesn't care to. I dread the thought of having to bring my truck to the dealer and trust they can load some software correctly. This is all not right!
Only got the "case number" and the dealer had no idea what I was talking about. He just said, "Maybe Ford does not have any updates." That is all I got out of it. No calls.
Ford sent me the email in copy below, call your dealership and reference the TSB as in the email. Hopefully that will lead them in the right direction to fix your truck. Good luck, I have an appointment with my dealer on April 7th I'll post my results when I get it back.
Hello, Don!
