Beachbumto
New member
Thanks for the suggestion. That is the number I called and I have a ticket they say that they will follow up on. The rep I spoke with was quite good, but had almost no knowledge on the lightning. She read through a few bits of info on the registration process, but didn’t have any ability to provide any next steps. So far no response yet, my call/complaint was initiated on Wednesday. I also think that although it says it is a Ford Canada support number, that I was actually speaking with someone out of the US.
Apparently they are going to push this back to the dealer to try to resolve, which is not what I want. It was the dealer that cancelled my reservation and took it over without my permission. I don’t see a way that I could trust that dealer moving forward when they did not listen to my expressed wishes to wait for a 23 and then took my reservation and placed their own order using my spot in line and eliminated me (for now) from reserving and ordering a lightning.
My current F150 was purchased from another dealer that I overall had a good experience with, but geographically is about 30 minutes away. I figured that for the lightning I would get it and service it at the dealer that is 5 minutes away from me and recently had relocated to a fancy new location. Mistake on my part to blindly choose them without having dealt with them in the past. Their previous location was quite run down.
Apparently they are going to push this back to the dealer to try to resolve, which is not what I want. It was the dealer that cancelled my reservation and took it over without my permission. I don’t see a way that I could trust that dealer moving forward when they did not listen to my expressed wishes to wait for a 23 and then took my reservation and placed their own order using my spot in line and eliminated me (for now) from reserving and ordering a lightning.
My current F150 was purchased from another dealer that I overall had a good experience with, but geographically is about 30 minutes away. I figured that for the lightning I would get it and service it at the dealer that is 5 minutes away from me and recently had relocated to a fancy new location. Mistake on my part to blindly choose them without having dealt with them in the past. Their previous location was quite run down.
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