Distribution of 80-AMP Ford Charge Station Pro (Home Charging Station)

[bobrosco]

Sorry if this is duplicate info, I didn't see anything this specific posted anywhere. Not sure if this is regional or nationwide policy either, but this is from my dealer:

Lightning Charge Station Pro Distribution
DISTRBUTION OF 80-AMP FORD CHARGE STATION PRO (FCSP)

• F-150 Lightning Standard Range (99L) Available to Purchase
  • Customers may purchase hardwired EV charging stations via www.Ford.com/Chargers:
    • 80-amp Ford Charge Station Pro MSRP $1,310 (Available Summer 2022)
    • 48-amp Ford Connected Charge Station $799 (available immediately)
• F-150 Lightning Extended Range (99V) Ford Charge Station Pro Delivery Options:
  • Ford Charge Station Pro is included with the purchase F-150 Lightning Extended Range Battery (99V).
  • If customers would like to receive the Ford Charge Station Pro prior to final vehicle purchase (to allow install prior to delivery of their vehicle), they must:
    • Contract with Sunrun to install the Ford Charge Station Pro
    • Agree to terms (via Sunrun) to receive the Ford Charge Station Pro prior to final purchase of their F-150 Lightning Extended Range

If a customer who receives a Charge Station Pro prior to delivery and does not purchase vehicle, they will have to provide proof of relationship, return the unit, or purchase outright from Ford for $1,310.

• If customer would like to receive their Ford Charge Station Pro after purchase of their F-150 Lightning Extended Range Model:
  • Memo Program #14094 ($0) will be automatically claimed in SmartVincent for ALL F150 Lightning Extended Range models, which will enable Ford to share customer data with Sunrun
  • Customer Acknowledgement Form will be required to authorize Sunrun to verify shipping address
  • If customer has not already engaged Sunrun to provide installation, Sunrun will contact customer to verify shipping address for FCSP & discuss optional installation services approximately 1 day post-sale receipt (reported sold by Dealer)
  • If Sunrun is unable to connect within 5 business days post Sale Receipt, Sunrun will ship the Ford Charge Station Pro to vehicle sold-to address as reported by the Dealer.
  • Customers may contact Sunrun at 855-341-0237 to confirm and/or update shipping address if different than sold-to address.

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[NCMike]

Thanks for posting, this is the most information I have seen about the charger included with the ER models. I am in a state that SunRun does not operate, so it looks like mine will be shipped the week after I take delivery of the truck which is fine with me.

 

[VTbuckeye]

Can we purchase a charge station pro from Ford prior to delivery of vehicle, then get refunded when the vehicle arrives with its EVSE? This would be ideal for many customers. There is no reason why they/we should have to deal with sunrun.

 

[adoublee]

Can we purchase a charge station pro from Ford prior to delivery of vehicle, then get refunded when the vehicle arrives with its EVSE? This would be ideal for many customers. There is no reason when why they/we should have to deal with sunrun.

This would assume units have been manufactured and made it to the US. It would be nice to verify that for starters.

 

[beatle]

There is no reason when why they/we should have to deal with sunrun.

+1. I don't know why the pre-delivery is held for ransom by SunRun.

 

[F150ROD]

Meanwhile The SunRun website keeps saying there is a Network error lol

 

[Amps]

I'm in a state that SunRun does not service @Ford Motor Company

Is there a way to co-ordinate an installation ahead of Lightning delivery? SunRun tlephone representatives are unaware of any policies for my situation.

 

[VTbuckeye]

I think that Ford dropped the ball on this. Farming this piece out to an outside vendor with its own agenda....Not good for customers. Yes the customer will need an electrician to come in and install the product, but sunrun is first and foremost a solar array company. A company that many customers can not do business with (sunrun does not participate in their state) and a company that is a direct competitor to a business that the customer already has an ongoing relationship. Sunrun could make sense if doing the full backup install, but putting sunrun in charge of evse supply (sunrun says that they have them and can arrange installation and Ford website says out of stock, we will contact you eventually) is not in the best interest of Ford customers. You can't tell me that sunrun will not preferentially schedule full solar installs plus evse over just evse purchase without install. Paying sunrun a 150 dollar design fee... (Run appropriate guage wire in conduit from point a to point b and attach evse to wall at point b is not a $150 job).

 

[Dadalorian13]

I called them this afternoon 4/28/22. She said they are starting to reach out to owners tomorrow and into next week. Keep an eye on your emails!

 

[yed19]

I think that Ford dropped the ball on this. Farming this piece out to an outside vendor with its own agenda....Not good for customers. Yes the customer will need an electrician to come in and install the product, but sunrun is first and foremost a solar array company. A company that many customers can not do business with (sunrun does not participate in their state) and a company that is a direct competitor to a business that the customer already has an ongoing relationship. Sunrun could make sense if doing the full backup install, but putting sunrun in charge of evse supply (sunrun says that they have them and can arrange installation and Ford website says out of stock, we will contact you eventually) is not in the best interest of Ford customers. You can't tell me that sunrun will not preferentially schedule full solar installs plus evse over just evse purchase without install. Paying sunrun a 150 dollar design fee... (Run appropriate guage wire in conduit from point a to point b and attach evse to wall at point b is not a $150 job).

'SunRun IS prioritizing their fulfillment of the HIS hardware to those that are having them install them'. That was their words that I was told. They appear (based upon their comments only from two separate advisors at SunRun) to be basing their install priority based upon build dates (are supposedly reaching out around build dates). They will reach out to us and inquire the type of charging solution and solar needs, etc... and then try to schedule service for install of the charger/HIS(Home Integration System)/Solar at that time. My current order for a HIS has an estimated delivery of 9/2/2022 as a result since it is just a part. From the conversation that I had with them, they are monetizing the "preferred provider" status and owning the supply chain. Using the "Preferred" aspect to ultimately justify the priority on fulfillment, regardless of supply. Its a bunch of crap that Ford should have provided through chargers.ford.com. Its just stupid that I cannot have the company who is installing my new solar system also order and install the HIS and the charger together at once. Complete COI

 

[Labs4Lightning]

I called them this afternoon 4/28/22. She said they are starting to reach out to owners tomorrow and into next week. Keep an eye on your emails!

I won’t hold my breath based on all the other poster’s comments about interactions with SunRun
🛻

 

[adoublee]

I love how it went from ER vehicles getting the Pro charger weeks before vehicle delivery, to assuming the device would come with the vehicle, to coming X weeks after vehicle delivery. I will be inquiring about a credit on the vehicle price if they can't deliver a priced component at delivery. Make this right @Ford Motor Company .

 

[Tenetke]

I won’t hold my breath based on all the other poster’s comments about interactions with SunRun
🛻

I called them today and they said they’d contact me when I’m 6 weeks from delivery of my Lightning. I asked if I could schedule for the charger’s delivery if I were planning on having it installed on my own. They weren’t sure and said they’d get back to me sometime… I mentioned that some people with a build date after mine have already signed for their chargers and the rep said some emails were sent out by mistake to some order holders.

 

[Amps]

I know Siemens helped develop the FCSP. It looks like Ford branded/Siemens manufactured. I'm not sure how it becomes a SunRun thing when they only service 22 states.

 

[LightningMcqueen]

Seems like should plan a 14-50 connector install and use the mobile charger that comes with truck until pro charger comes in

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