Charge station pro cannot connect to charging station

[Ffxdude]

Yes, it charges. It’s the “extra stuff” it’s supposed to be able to do that it can’t…but it basic function…charging, it does.

How far away from the charger is your router? I've been having ongoing connectivity issues with mine and have had a few cases opened and closed. During one of the calls they told me to buy a range extender and put it within 3 feet of the unit. Cut the offline time by about half, but didn't fix the problem.

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[DiveMan911]

How far away from the charger is your router? I've been having ongoing connectivity issues with mine and have had a few cases opened and closed. During one of the calls they told me to buy a range extender and put it within 3 feet of the unit. Cut the offline time by about half, but didn't fix the problem.

About 20’. The truck and my phone (which are the the same distance) show full signal. Never had an issue the entire last year that it was installed. This is a new issue.

 

[Ffxdude]

About 20’. The truck and my phone (which are the the same distance) show full signal. Never had an issue the entire last year that it was installed. This is a new issue.

That's about the same distance that mine was before the extender was added. Showed full bars in my mesh app as well as on my phone. Was told they won't RMA it for connectivity issues.

Hopefully your issue is resolved more favorably.

 

[TaxmanHog]

I think the issue regarding changing the amperage rate can be pinned partly to the Fordpass app, somethings are inconsistent with 4.32.1

I just made an adjustment, lowering it from 80A to 70A, it says the change was made, I'll report back Monday afternoon with results.

I'm also using a wifi extender, base unit is in the house about 60' from EVSE, I have a POD extender that's about 40'/20' between the two, it's improved connectivity.

 

[JohnnyEV]

Rebooted the Charger, it's working fine now.

 

[Pioneer74]

I got tired of FordPass, and it's infinite problems adjusting charge rate, so I cut a little window in the cover so I can adjust the dial. I have it set to 48 amps. No matter how many times I adjust the charge rate in the app, or how many times I reboot the FCSP, it still states my top rate is 80 amps, and I can't get it to adjust lower than 54 amps. Of course, it only charges at a 48 amp rate, so I'm happy.

@Ford Motor Company your software is garbage. Your developers couldn't program their way out of a wet paper bag. You guys better get it together. The general public isn't going to put up with this crap. You are, with your own problems, making compelling points as to why people should buy your competitors vehicles.

 

[jmb01]

Mine is connected today.

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