Ford Sync System Updates/Fleet Mode

[RGLightning]

SOLUTION ONE IN POST 7
https://www.f150lightningforum.com/...c-system-updates-fleet-mode.14886/post-314317
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SOLUTION TWO IN POST 38
https://www.f150lightningforum.com/...c-system-updates-fleet-mode.14886/post-322303
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Any Ford employees or anyone familiar with the Ford Sync software,

Please HELP

On the System Updates screen, I should have the options ‘Automatic Updates’ and ‘Schedule Updates’. However, I do not.

I have presented this problem to Ford Support and they referred me to my local Ford dealership. I have since taken it 5 times and they have not been able to fix it.

These were their responses:

1. Wait for the next update, the options should pop-up.
2. Fortunately a month later an update was pending and the options weren’t there, so I took it back. They updated the software and hoped the options would come up after the update….they didn’t
3. Ford engineers are telling the dealership to wait for the next update

Does anyone have any recommendations?

And yes, I already unplugged the 12v battery (lol), reset the Ford Sync system and uninstalled and reinstalled the Ford Pass app.

 

[TaxmanHog]

In the event your truck is awaiting some updates and is not getting them, try the following to ensure the LVB BMS is reset, possibly it might create the conditions to automatically load updates and they will install without intervention.

Try the steps in POST 1of the following thread
https://www.f150lightningforum.com/forum/threads/ota-updates-and-the-low-voltage-battery.14887/

 

[nag_beer]

Any Ford employees or anyone familiar with the Ford Sync software,

Please HELP

On the System Updates screen, I should have the options ‘Automatic Updates’ and ‘Schedule Updates’. However, I do not.

I have presented this problem to Ford Support and they referred me to my local Ford dealership. I have since taken it 5 times and they have not been able to fix it.

These were their responses:

1. Wait for the next update, the options should pop-up.
2. Fortunately a month later an update was pending and the options weren’t there, so I took it back. They updated the software and hoped the options would come up after the update….they didn’t
3. Ford engineers are telling the dealership to wait for the next update

Does anyone have any recommendations?

And yes, I already unplugged the 12v battery (lol), reset the Ford Sync system and uninstalled and reinstalled the Ford Pass app.

I exactly had same issue and it took me more than two weeks to figure out the issue from somebody else’s post. You won’t see those options if those are setup under either dealers or somebody’s fleet account. You can find it easily by going to settings—> connectivity options, if you see a lock symbol on telematics then your car is under somebodies fleet account .Found out that dealer was lying that he marked it as sold and he didn’t remove it from the dealers fleet account. Please contact ford fleet at (800) 343-5338. I think i chooses the option for ford pro charge station. The customer care rep created a case number and contacted somebody to get it resolved. Once he sent the email things started moving fast and everything got resolved in 24 hours. Now i can see that i have access to turn off telematics and also can see the software schedule options.

 

[RGLightning]

I exactly had same issue and it took me more than two weeks to figure out the issue from somebody else’s post. You won’t see those options if those are setup under either dealers or somebody’s fleet account. You can find it easily by going to settings—> connectivity options, if you see a lock symbol on telematics then your car is under somebodies fleet account .Found out that dealer was lying that he marked it as sold and he didn’t remove it from the dealers fleet account. Please contact ford fleet at (800) 343-5338. I think i chooses the option for ford pro charge station. The customer care rep created a case number and contacted somebody to get it resolved. Once he sent the email things started moving fast and everything got resolved in 24 hours. Now i can see that i have access to turn off telematics and also can see the software schedule options.

I hope this works! Thank you!!

 

[RGLightning]

I hope this works! Thank you!!

I hope this works! Thank you!!

I was hoping this would help… I contacted the number you provided. I selected the Ford pro charger option. However, they referred me back to the dealership. They told me that if it was in fleet mode, they would not be able to help me. They told me Ford dealership would need to reprogram it. I contacted the dealership that I’ve been working with, they told me to bring it in in two weeks. However, they did not give me much hope as they were almost certain it is not in fleet mode….I’ll keep this thread updated with results.

 

[thedadlegend]

I’m on the phone with support now at that number. I’ll let you know what happens too.

edit: ok they opened a case to “remove the fleet code from my vehicle” and said I’d hear back in 24-48 hrs.

Wish me luck!

 

[Yellow Buddy]

@TaxmanHog it would be awesome if this can be stickied somewhere...it took me a while to find it and was just short of buying the mongoose adapter to try to resolve it.

I found a number of posts that said to unplug the 12v, pull fuses, reset the car, etc and none of it worked. This is the solution if you're missing the update button.

1. Contact ford fleet at (800) 343-5338.
2. Choose the option for Ford Pro Charge Station (direct to live agent)
3. State nicely to the customer care agent

- "Hi, I need to have the fleet code removed from my truck"​

- "No, I don't have the fleet name nor the fleet code, but I have the VIN"​

They will look up your truck by your VIN and be able to confirm if there's a fleet code or not.
*If you call after 5pm ET and before 5pmPT you will be more likely to get a direct case# vs being transferred.

Edit: Additional info to keep it in one place.

If for some reason you have this issue and the number above tells you that you do not have a fleet code, ask for "Dealer Demo" mode to be removed.

 

[TaxmanHog]

@TaxmanHog it would be awesome if this can be stickied somewhere...it took me a while to find it and was just short of buying the mongoose adapter to try to resolve it.

I found a number of posts that said to unplug the 12v, pull fuses, reset the car, etc and none of it worked. This is the solution if you're missing the update button.

1. Contact ford fleet at (800) 343-5338.
2. Choose the option for Ford Pro Charge Station (direct to live agent)
3. State nicely to the customer care agent

- "Hi, I need to have the fleet code removed from my truck"​

- "No, I don't have the fleet name nor the fleet code, but I have the VIN"​

They will look up your truck by your VIN and be able to confirm if there's a fleet code or not.
*If you call after 5pm ET and before 5pmPT you will be more likely to get a direct case# vs being transferred.

DONE

BTW, @RGLightning if you're still with us ..... did the dealer service department fix your truck??

 

[#1 Scuba]

I called and have a case number assigned. Thanks for the info.

 

[Mike G]

Why on earth would dealers put these trucks on their fleets? Is it so they can keep track of them or prevent theft or something?

 

[Gimme_my_MME]

Why on earth would dealers put these trucks on their fleets? Is it so they can keep track of them or prevent theft or something?

They don't. It was done as part of the mannequin process

 

[Amps]

Why on earth would dealers put these trucks on their fleets?

My pure speculation from a position of knowing nothing...could be a best practice type thing for FCTP vehicles. Also, it may preserve the retail purchaser connectivity offers, warranty extension, and features for the eventual buyer without the hassle of the going through the Mother Ship for a high-level access reset? (As long as the truck is removed from the fleet at time-of-sale )

 

[KingConan]

This thread was very helpful. I purchased my '22 Platinum with 700 miles on it and have the same exact issue no PaaK or update ability.

I called the number and they gave me a few details and asked to take 24hrs to troubleshoot. Initially they said in the system it shows up as retail, then I explained certain features/functions still appear to be fleet.

They said it was owned by Electric Drive, then changed and said something like owned by Ford Direct ... ... - neither of these was the dealer I purchased the vehicle from.

Hoping they can sort it out and get me on the retail baseline. Time will tell. I'll report back if they do correct the identification and functionality rolls into the mode everyone else is used to.

 

[#1 Scuba]

I called and have a case number assigned. Thanks for the info.

Changes have been made and the truck is no longer showing Telematics!
I have access to the update scheduling and have successfully set the update schedule.

 

[KingConan]

Mine was also updated to allow for scheduling updates which is great, but PaaK is still not an option even after removing the vehicle from FordPass and re-adding.

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