Feeling a bit screwed over by Ford...

[Whammy Bar]

This is probably more of a vent than anything, but does anyone else feel pretty screwed over by Ford, their dealers, and their pricing?

Just ~90 short days ago I pulled the trigger on a '23 XLT SR, and then immediately had to drop it off at the dealer for 45 days or so while they reinstalled the heater.
I finally got the truck back just over a month ago, and start to enjoy it when they undercut us with these deep discounts on extended ranges.
I could really use the ER, but decided to be frugal and stick with an SR and deal with some inconveniences.
Now I'm seeing I could get an ER for basically what I paid - all while not even having the truck I paid for most of the time I've owned it.

I know these are just first world problems, but its just been an overall disappointing experience when I really wanted to buy in.
I can't say I'd recommend the Ford EV experience to anyone as a result.

EDIT: I literally posted this and got the dreaded "powertrain malfunction" message 2 minutes later - while not even driving it. Can't make this up!

30 days into the 45, you should have lemon'ed it.

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[Dylonious]

30 days into the 45, you should have lemon'ed it.

Yeah, probably. But I'm going to try now.

 

[Maineiac12]

Yeah, probably. But I'm going to try now.

I would.

I feel your pain. I bought my XLT ER 10 days before the $7500 rebate. I can’t do anything about it, but I’m definitely upset. That’s a lot of money for me.

 

[AI_Speed]

Yeah, probably. But I'm going to try now.

30+ days isn't the only criteria - it depends on your state and other safety/performance flaws recorded as failing 3+ times. 100% certain you'll get a buy back most may say.

 

[Randall Stephens]

This is probably more of a vent than anything, but does anyone else feel pretty screwed over by Ford, their dealers, and their pricing?

Just ~90 short days ago I pulled the trigger on a '23 XLT SR, and then immediately had to drop it off at the dealer for 45 days or so while they reinstalled the heater.
I finally got the truck back just over a month ago, and start to enjoy it when they undercut us with these deep discounts on extended ranges.
I could really use the ER, but decided to be frugal and stick with an SR and deal with some inconveniences.
Now I'm seeing I could get an ER for basically what I paid - all while not even having the truck I paid for most of the time I've owned it.

I know these are just first world problems, but its just been an overall disappointing experience when I really wanted to buy in.
I can't say I'd recommend the Ford EV experience to anyone as a result.

EDIT: I literally posted this and got the dreaded "powertrain malfunction" message 2 minutes later - while not even driving it. Can't make this up!

Wait, you just got the power train malfunction warning? I’d check your laws and see what options are available to you. But don’t drag your feet, I think the 23s are better than the 24s so so you’ll have to act quickly to find an ER.

 

[ddimit]

I keep my cars until they die so these fluctuations are meaningless to me but just to give you some context about holding Ford responsible for the market, this is what Perplexity told me about model S:

• A Model S Plaid purchased for $129,900 in December 2021 was appraised at $88,000 after one year
• Another Model S Plaid bought for $170,000 in 2022 was appraised at $76,000 after a year
• A 2021 Model S Plaid valued at $135,000 was estimated at $60,000 for trade-in with Tesla and around $80,000 for a private party sale

I'll go even better; my 2015 Model S was about $110,000.00 out the door., but now KBB has it around $16,000.

 

[Maxx]

I'll go even better; my 2015 Model S was about $110,000.00 out the door., but now KBB has it around $16,000.

As long as you got more than $94K worth of grin out of it, it is not a loss. How many miles? Any battery issues?

 

[Labs4Lightning]

Hindsights 20/20 I guess. It wasn't like I knew it was going to take that long. I started the conversation at the time, but probably should have pushed harder.

@Dylonious

you can still lemon law your truck.
google lemon law layers, get your free consult.
‘have the, start the buy back.

get a new truck at lower price.

 

[ddimit]

As long as you got more than $94K worth of grin out of it, it is not a loss. How many miles? Any battery issues?

Honestly, I am not concerned for the most part. I expect vehicle depreciation, just surprised by the massive drop on the EV side. Some of this is fueled by the price cuts for new and no affordable aftermarket battery repair at this point. Tesla's promise of 1 million miles has yet to martialize, mine made it to 99k then battery failure. Thankfully still covered, but barely.

 

[AI_Speed]

@Dylonious

you can still lemon law your truck.
google lemon law layers, get your free consult.
‘have the, start the buy back.

get a new truck at lower price.

And if you have to 2 years from now lemon law the new Lightning truck & move on from FMC.

 

[AI_Speed]

Wait, you just got the power train malfunction warning? I’d check your laws and see what options are available to you. But don’t drag your feet, I think the 23s are better than the 24s so so you’ll have to act quickly to find an ER.

And if you have to 2 years from now lemon law the new Lightning truck & move on from FMC.

 

[Maxx]

Honestly, I am not concerned for the most part. I expect vehicle depreciation, just surprised by the massive drop on the EV side. Some of this is fueled by the price cuts for new and no affordable aftermarket battery repair at this point. Tesla's promise of 1 million miles has yet to martialize, mine made it to 99k then battery failure. Thankfully still covered, but barely.

Absolutely right. Tesla is suppose to be ahead of the game in battery management and even IF it is statistically insignificant (I am not sure it is), we regularly hear about battery failure in and out of warranty. Anyone buying a used EV, factors in at least $15K-$20K for battery repair/replacement. In case of Tesla it would be a refurbished battery that has only one year warranty and could mean another $15-$20K in a year.

This crap shoot makes EVs effectively disposable like smartphones. Until one manufacturer designs a pack that allows any owner and mechanic easily identify and replace a standard widely available certified module, this fast drop in value will be there. And as long as people buy them and the consequences is not the manufacturer problem, manufacturer may not see a need to change anything. Selling a new EV every 8 years instead of 20 (age of my last truck when I sold it) is a more sustainable business model for them.

The fact that the tech is still in it's infancy makes it evolve faster than ICE and make the old tech obsolete faster which does not help current EVs holding their value.

Even though, I don't trust my BEV as much as I trusted my ICE, I do enjoy it a lot while it runs. So far I don't regret it but I am a newbie.

 

[tls]

you are blaming Ford? why? No one forced your decision to buy anything. YOU made a decision that was right for the moment. Nothing that Ford, or dealers, do now has anything to do with you.

I hate to see this place turn into the Tesla forums, where you can't do anything but praise the vehicles and company or be shouted down. Could we avoid that, please?

I think it's fair to hold @Ford Motor Company accountable for the experience he has had with their dealer network, and it is not at all unreasonable to observe that in the 6 weeks he has not been able to use his new truck, they have massively reduced the price on the same item.

They could buy back his truck, which sure sounds like a lemon, and he could buy a new ER which hopefully would have no problems. That seems like it would be a fair resolution for all involved. But I bet he'd be a lot happier if someone representing Ford (including the dealer) had raised that possibility before he complained here.

 

[Replika]

There are attorneys that work 100% free on lemon law, being paid by the manufacturer at the end. You are within the window to do this.

The dealer could have and should have helped you out. Hopefully they make it easy once the lawyer is involved and give you your money back without much delay.

 

[AI_Speed]

There are attorneys that work 100% free on lemon law, being paid by the manufacturer at the end. You are within the window to do this.

The dealer could have and should have helped you out. Hopefully they make it easy once the lawyer is involved and give you your money back without much delay.

Yes indeed - but FMC/dealerships seem to be focused elsewhere and don't like the time it takes after sales to deal with buyers - for now no real customer satisfaction program.

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