Fordpass update issue

[Effonefiddy Lightning]

Who is getting the new app rollout. I do not believe it has been released to all yet. Would like to try it.

I had mine for about 6 weeks. I thought everybody got it.

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[Henry Ford]

Thank you for your suggestions but I'm not sure if you're asking me on the FordPass app or in the truck on the charging menu??
I'm currently charging the truck and it shows my home address on the vehicle status page in the FordPass app as well in the charge logs details. But I'm no longer able to setup the preferred charge times like I used to do for the last six months since I bought the truck; something changed in the FordPass app and to me something is broken at the moment.....
The only way that I can now charge my truck at home is by setup a one time charge limit to 85% in my case on the big screen in the truck NOT through the FordPass app. And if I want to take advantage of the super off peak rates offered by my electricity provider (8 cents / KWH from 11:00 PM to 5:00 AM), I have to manually start the charging session @ 11:00 PM and stop it @ 5:00 AM; the peak daily rate can go up to $1.5 /KWH....
This is very frustrating since it used work perfectly before Ford decided to take this feature away for the time being.... The Ford support lady that I was talking to yesterday told me the mobile charger was not supposed to work with the preferred setup times, only the 80 Amps Ford Charging Station Pro is supposed to used that way; I'm trying to understand the reason for what she told me.... It doesn't make sense since I seem to remember a video on the MachE that was showing the possibility to schedule your charging time for the off peak hours using the Ford mobile charger; maybe I missed something....

I don't have an answer for you but the advice you received from Ford "Customer Service" seems wrong. I suggest continuing to find a solution on your own or starting a new thread laying out your concerns. A photo or two might help others understand what the issue is.

 

[Ffxdude]

Thank you for your suggestions but I'm not sure if you're asking me on the FordPass app or in the truck on the charging menu??
I'm currently charging the truck and it shows my home address on the vehicle status page in the FordPass app as well in the charge logs details. But I'm no longer able to setup the preferred charge times like I used to do for the last six months since I bought the truck; something changed in the FordPass app and to me something is broken at the moment.....
The only way that I can now charge my truck at home is by setup a one time charge limit to 85% in my case on the big screen in the truck NOT through the FordPass app. And if I want to take advantage of the super off peak rates offered by my electricity provider (8 cents / KWH from 11:00 PM to 5:00 AM), I have to manually start the charging session @ 11:00 PM and stop it @ 5:00 AM; the peak daily rate can go up to $1.5 /KWH....
This is very frustrating since it used work perfectly before Ford decided to take this feature away for the time being.... The Ford support lady that I was talking to yesterday told me the mobile charger was not supposed to work with the preferred setup times, only the 80 Amps Ford Charging Station Pro is supposed to used that way; I'm trying to understand the reason for what she told me.... It doesn't make sense since I seem to remember a video on the MachE that was showing the possibility to schedule your charging time for the off peak hours using the Ford mobile charger; maybe I missed something....

The steps I referenced were for the FordPass app with the new look.

 

[Maxx]

I had mine for about 6 weeks. I thought everybody got it.

I am on Android 13 and latest FordPass available to me is 4.37. Do you have an iPhone?

 

[JL13]

I am on Android 13 and latest FordPass available to me is 4.37. Do you have an iPhone?

No; I have the Google Pixel 7 Pro with Android 14 installed with the latest May 5th security patch. One of my sons has an iPhone 15, and we installed my FordPass account on his phone; same issue, this is not due to a phone operating system or brand.... Frustrating to say the least.....

 

[cullensanderson]

On iPhone - any idea how to get the new update enabled? Have closed the app and reopened, force close, restarted, etc.

 

[Maquis]

On iPhone - any idea how to get the new update enabled? Have closed the app and reopened, force close, restarted, etc.

What version do you have? You should have a button at the bottom to enable “New FordPass.”

 

[cullensanderson]

What version do you have? You should have a button at the bottom to enable “New FordPass.”

4.37.0 according to App Store. When I open for app, there is no "New Ford Pass" button.

 

[TaxmanHog]

4.37.0 according to App Store. When I open for app, there is no "New Ford Pass" button.

I think there is a limit to the number of beta testers, randomness blocks some folks, I also don't see the "New Ford Pass" button, no loss, some of the feedback so far does not excite me.

 

[Maquis]

4.37.0 according to App Store. When I open for app, there is no "New Ford Pass" button.

That’s the same version I have. Scroll all the way down.

 

[Maquis]

I think there is a limit to the number of beta testers, randomness blocks some folks, I also don't see the "New Ford Pass" button, no loss, some of the feedback so far does not excite me.

I didn’t realize it wasn’t available to everyone. I agree, it’s not much of an improvement.

 

[cullensanderson]

I think there is a limit to the number of beta testers, randomness blocks some folks, I also don't see the "New Ford Pass" button, no loss, some of the feedback so far does not excite me.

Got it. Glad I'm not alone. Do you have to be part of the EAP for it? Or is this wide release?

 

[TaxmanHog]

Got it. Glad I'm not alone. Do you have to be part of the EAP for it? Or is this wide release?

This is a public-beta, appears that not all EAP folks got it as well, so joining the effort is no guarantee.

 

[Effonefiddy Lightning]

I am on Android 13 and latest FordPass available to me is 4.37. Do you have an iPhone?

I have a Galaxy S21

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