Blue Cruise not work and don't know what to do

[wvlightning]

About 3 months ago, I noticed on one of my road trips my Blue Cruise wouldn't engage. I checked and everything was set. I didn't pay any mind to it for a little while and then it still wasn't working. I called Ford and they had me look at the licenses section of the Software and noticed that Blue Cruise wasn't there. They Ford told me it was an issue where an OTA removed it from some of the trucks and that it would back eventually. After about 2 weeks later I took the truck to the dealer to get my bed camera replaced and also it was throwing an error for the cameras. I also asked if they was someway to fix the issue, and they replaced the camera and and then just shrugs their shoulders and said we don't know what to do. Any advice? I was thinking maybe once I get the truck back to a Factory Reset and see if it comes back, but I'm afraid I will not be able to register in the app or on my Ford account. Has anyone done a Factory Reset on their truck?

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[TaxmanHog]

I don't think this will fix your situation, I have done the factory reset early on in my ownership, it's straightforward and you will be able to rejoin it to your account and Fordpass.

Before doing any resets, confirm all communication and data sharing consents are switched on in the trucks Sync screen.

 

[wvlightning]

I have confirmed that they are all turned on. My logic is if I do a factory reset, is when the truck phones home after that it will be like "oh I do have blue cruise". But I have been wrong many times before.

 

[ChrisCon]

Something similar to this happened to me . Can you look at connected services in the app and verify that bluecruise shows up as active? Mine ended up being a ford server side problem. I will caution you that a full reset may fix your problem , but it can take 10-14 days for the truck to reactivate all connected services after a full reset. Also from experience . When you reached out to the BEV team, they probably gave you correct information, but you should be persistent on this. I'm going to PM you with some information that may help.

 

[wvlightning]

I have checked and it does say active in my connected apps

 

[VeganF150]

Mine does not work either. Just stopped working and says the driver facing camera is blocked. Which it isn’t. Same issue was with the Mach E. There’s no fix

 

[Ford Motor Company]

About 3 months ago, I noticed on one of my road trips my Blue Cruise wouldn't engage. I checked and everything was set. I didn't pay any mind to it for a little while and then it still wasn't working. I called Ford and they had me look at the licenses section of the Software and noticed that Blue Cruise wasn't there. They Ford told me it was an issue where an OTA removed it from some of the trucks and that it would back eventually. After about 2 weeks later I took the truck to the dealer to get my bed camera replaced and also it was throwing an error for the cameras. I also asked if they was someway to fix the issue, and they replaced the camera and and then just shrugs their shoulders and said we don't know what to do. Any advice? I was thinking maybe once I get the truck back to a Factory Reset and see if it comes back, but I'm afraid I will not be able to register in the app or on my Ford account. Has anyone done a Factory Reset on their truck?

Hey there. Can you please send over a message with your VIN and the name/location of the Ford dealer you have been working with? I would like to see what I can do to assist with your Blue Cruise subscription.

 

[Nikos]

About 3 months ago, I noticed on one of my road trips my Blue Cruise wouldn't engage. I checked and everything was set. I didn't pay any mind to it for a little while and then it still wasn't working. I called Ford and they had me look at the licenses section of the Software and noticed that Blue Cruise wasn't there. They Ford told me it was an issue where an OTA removed it from some of the trucks and that it would back eventually. After about 2 weeks later I took the truck to the dealer to get my bed camera replaced and also it was throwing an error for the cameras. I also asked if they was someway to fix the issue, and they replaced the camera and and then just shrugs their shoulders and said we don't know what to do. Any advice? I was thinking maybe once I get the truck back to a Factory Reset and see if it comes back, but I'm afraid I will not be able to register in the app or on my Ford account. Has anyone done a Factory Reset on their truck?

Don’t do a factory reset. I had the same issue with my Lighting. Call Ford. They will patch you with the Blue Cruise dept. They will arrange an appointment with your dealer and help them thru your issue. My BC failure happened right after an OTA update. It may be a combination of failures also. I did have a camera misalignment issue which also rendered the BC inoperable. Call Ford and let them handle it with your dealer.

 

[Heliian]

Mine does not work either. Just stopped working and says the driver facing camera is blocked. Which it isn’t. Same issue was with the Mach E. There’s no fix

There is always a fix, find a competent dealer, replace the camera.

 

[Caniki]

Potentially dumb question, but is Lane Assist enabled and on? I was getting frustrated that my BlueCruise wouldn't turn on until I realized that I had accidentally turned off Lane Assist.

 

[wvlightning]

Yes lane assist is on, and when I don't have cruise control on it works perfectly. When I have cruise control on and lane assist on no Blue Cruise message. Its almost as if lane assist quits, and I have checked my account and it does say blue cruise is activated

 

[Biggie]

Mine does not work either. Just stopped working and says the driver facing camera is blocked. Which it isn’t. Same issue was with the Mach E. There’s no fix

If you are getting the "driver facing camera," then you have the same exact issue I had. It was a known problem. After update 6.13, a bunch of us had Blue Cruise and Lane Keep Assist broken.

Mine was broken for the past 6 months, until I finally took it to the dealer last week. They updated the software and now it is back to normal.

For anyone who is suffering with this problem like I was, a fix is available. And it's all software, so they should not have to change the camera, etc.

 

[wvlightning]

I haven't received a driver facing camera message or alert

 

[F150ROD]

I haven't received a driver facing camera message or alert

You'll only see it once you try to engage BC

 

[wvlightning]

Yeah I've tried to engage it and it never received the error?

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