What’s a normal wait time for dealership software fixes?

[TaxmanHog]

I think it is supposed to happen automatically once the vehicle gets reported sold at the dealer level (which they did).

I agree that it's an automated process AFTER the sales & finance team does the job of reporting it sold, good that they have, but systems might have gone awry and his and several sales might have been affected by the systemic lapse.

@Ford Motor Company a BEV specialist needs attention to this customers @toskin problem.

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[rugedraw]

@toskin Do you have a lock icon in your connectivity menu?

 

[EFG]

call the Ford Customer Relationship Center at (833) 389-0848 , they have BEV Engineering team that is very knowledgeable and helpful.

 

[toskin]

I honestly don’t recall. Would this be something I or the dealership tech could “unlock” if we do?

 

[TaxmanHog]

I honestly don’t recall. Would this be something I or the dealership tech could “unlock” if we do?

This can be done remotely by the BEV Customer Service / engineering staff.

 

[Monkey]

You bring up a point I had not considered- don’t all new F150s have a modem and FordPass? Would ours be harder to fix than the modem on an ecoboost F150?

Same modem on all F150’s, Mach-e’s, Expeditions, etc…. Anything with SYNC 4 and the 12” or 15” display.

You definitely need to escalate with Ford. OTOH, it’s a brand new truck with a problem noted at delivery and a dealership unable/unwilling to fix…. Your profile says you’re in Arkansas, so I don’t know what the lemons laws are there, but if you have such protections it may be time to consider using that.

It’s definitely time to escalate with Ford. And you may need to have a sit down with the service manager and have them lay out the problem for you and what their plan and timeline is to address it. And if there are a bunch of “I don’t knows”, then perhaps an ultimatum from you as in “return a fully functional truck to me by XXX date or give me a new one.”

One anecdotal thing from my end that may relate, I was unable to connect to FordPass when I took delivery of my truck. My wife and I spent an extra hour at the dealership trying everything and a couple calls to Ford. Finally what fixed it was an online chat (started through the FordPass app), which then became a phone call. Anyway, talking to the EV Team and they had to reset the registration data for our truck on their end. Our truck was at the dealership for about 10 days from when they received it to when we could pick it up so they parked it in the showroom being the first ‘23 Lariat they had received. Seems they had played around with it and connected a phone to it, activated FordPass. Well, they didn’t properly deactivate and just did a system reset on the truck, but the FordPass system wouldn’t take the new registration and none of the connected services/ navigation/ etc.. would work until they reset it on their end.

I’m hoping it could be something that simple, which could get you going. But at the same time, if it’s something like that and they’ve been letting your truck sit for weeks, that’s horrible.

 

[EdRudy]

I made an appointment for recall work on my 22 ER Lariat. Confirmed parts were available before commiting to a date. Dropped my truck off Monday morning, Sept. 16. They called me later in the day and told me parts were not available and needed to be ordered. Looks like about 2 to 3 week lead time for the parts. Since the dealer provided me with a loaner I told them to keep the lightning until all work is done.

Recalls:
Rear lightbar replacement: Campaign/NHTSA#23S30/23V418
Update Sync Software: Campaign/NHTSA#23C38/23V801

Customer Service Programs:
Battery monitor sensor replacement: Campaign# 23B70
Inoperative front parking sensors - software update image processing module a

This, by the way, is my third attempt to complete all of the recall and CSP work since they were issued. Two previous times were at a different dealer and they never followed up.

 

[lcsmall]

I agree that it's an automated process AFTER the sales & finance team does the job of reporting it sold, good that they have, but systems might have gone awry and his and several sales might have been affected by the systemic lapse.

@Ford Motor Company a BEV specialist needs attention to this customers @toskin problem.

As described above, I'm having same issue as OP. Between me and the salesman, we have spent hours on the phone with a "BEV specialist." I was even given a Case # since the issue was supposedly escalated to engineering.

Local dealership said they couldn't figure it out. Now I'm having to travel 4 hours to selling dealership that is "hoping" they can solve the issue. I've had the truck for 5 weeks now and haven't been able to connect to FordPass at all. Very frustrating and Ford "specialists" have not been helpful in any way.

 

[TaxmanHog]

As described above, I'm having same issue as OP. Between me and the salesman, we have spent hours on the phone with a "BEV specialist." I was even given a Case # since the issue was supposedly escalated to engineering.

Local dealership said they couldn't figure it out. Now I'm having to travel 4 hours to selling dealership that is "hoping" they can solve the issue. I've had the truck for 5 weeks now and haven't been able to connect to FordPass at all. Very frustrating and Ford "specialists" have not been helpful in any way.

See if the hot line can get the Connected Services folks involved.

 

[toskin]

I do have an update, but still no fix. It turns out my truck was sold to someone else, who backed out of the deal the next day - then we bought it.

I reached out to Ford pass support - it turns out they do not keep a history of ford pass accounts assigned to a specific VIN, so they can’t tell if the truck is still assigned to another account. Although, since our wireless car play works that is looking more and more likely…

I think all of you have pointed me in the right direction

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