Both Front USB Ports Will Not Charge

[strmwzrd]

The charge pad works though. The same two cables work on the ports at the back of the center console too. Anyone ideas?

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[Ford Motor Company]

The charge pad works though. The same two cables work on the ports at the back of the center console too. Anyone ideas?

Hi there! Would you send us a private message with your VIN and dealership name and location? I’d like to look into this concern on my end.  

 

[TaxmanHog]

The charge pad works though. The same two cables work on the ports at the back of the center console too. Anyone ideas?

Could be loose connector under the console

 

[strmwzrd]

Could be loose connector under the console

Thanks. I'll be at the dealership tomorrow for a software update/recall for sensors. I'll bring the topic up.

 

[B177y]

The charge pad works though. The same two cables work on the ports at the back of the center console too. Anyone ideas?

Maybe check for a blown fuse?

 

[TaxmanHog]

Maybe check for a blown fuse?

The frunk fuse block there is fuse 125 which powers both USB1 & USB2, and fuse 139 powers USB3,

 

[Adventureboy]

Start by restarting the Sync system. Press and hold the volume down button and the skip right button on the steering wheel for 10 seconds or so and it will restart. Check again. I had this happen a couple of times on mine and the restart clears it.

 

[strmwzrd]

Start by restarting the Sync system. Press and hold the volume down button and the skip right button on the steering wheel for 10 seconds or so and it will restart. Check again. I had this happen a couple of times on mine and the restart clears it.

Thanks. I'll gave it a try--no go. While at my sensor-software recall my dealership ordered me a new module, more to follow...

 

[strmwzrd]

The frunk fuse block there is fuse 125 which powers both USB1 & USB2, and fuse 139 powers USB3,

Just checked the fuses. They are good. Thanks.

 

[MTBAZ]

Not that I know what to do next, but do the USB ports in the center glove box work?

 

[strmwzrd]

Not that I know what to do next, but do the USB ports in the center glove box work?

Yes. Dealer order a new module today. We'll see...

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