Sponsored

ECG-24.2.5.6.3 | Software Update Experience (Gateway Module)

Steely

Active member
Joined
Sep 9, 2024
Threads
2
Messages
35
Reaction score
14
Location
SE Mass
Vehicles
2022 Lightning Lariat
Interesting. I was just on the phone with ford and sunrun. They are working to strengthen the bluetooth connectivity between the FCSP and the trucks that aren’t strong enough to connect when the power goes out. Apparently they have 1 or 2 tries to get it right or else they have to recall all the FCSP’s for those trying to utelize HIS. I wonder if this isn’t.
Can we get this in writing from Ford or Sunrun?!?! It's the first admission of a possible hardware problem with the HIS system. I need more details while I wait for this update.
Sponsored

 

Jim Lewis

Well-known member
First Name
Jim
Joined
Jan 10, 2023
Threads
41
Messages
822
Reaction score
689
Location
San Antonio, TX
Vehicles
Honda Accord 2017; 2023 Lariat ER
Occupation
Retired
They are working to strengthen the bluetooth connectivity between the FCSP and the trucks that aren’t strong enough to connect when the power goes out. Apparently they have 1 or 2 tries to get it right or else they have to recall all the FCSP’s for those trying to utelize HIS.
Although Bluetooth connectivity might be a fundamental problem for some trucks, I think Ford has more serious problems than that. I don't know whether it's the truck or the FCSP that's mainly at fault, but just the inability to reliably set the Max Charge Rate for your truck through FordPass and have it stay at that rate shows there is something very unreliable about the FCSP/truck connection. I have a decent truck/FCSP BT connection. Backup Power Transfer can work reliably even with my right rear passenger seat up and all my windows and doors closed, but 6 out of 11 successful tries in a row in 10/24, I've had to press the UNLOCK button on the charger port, pull the charger head out, wait > 15 secs, and plug it back in again. That shouldn't affect the quality of BT transmission between the truck module and the FCSP, but it does suggest that Ford has trouble getting the truck and the FCSP on the same page to allow backup power transfer to initiate between the two. If Ford can't get the Max Charge Rate to work reliably for all FCSP owners, not just the ones that sprang for the Home Integration System, perhaps a recall and replacement of ALL FCSPs is merited. The best thing would be if they could swap out the circuit board without physically removing and replacing the box on the wall.

Although Ford contracted with Sunrun to be the official installer of the Home Integration System, Ford deserves all the responsibility for any shortcomings in its design and that of the truck and FCSP.
 

Pitbull2o08

Well-known member
Joined
Sep 15, 2022
Threads
12
Messages
292
Reaction score
164
Location
San Diego
Vehicles
2011 F150 FX4 Ecoboost
Although Bluetooth connectivity might be a fundamental problem for some trucks, I think Ford has more serious problems than that. I don't know whether it's the truck or the FCSP that's mainly at fault, but just the inability to reliably set the Max Charge Rate for your truck through FordPass and have it stay at that rate shows there is something very unreliable about the FCSP/truck connection. I have a decent truck/FCSP BT connection. Backup Power Transfer can work reliably even with my right rear passenger seat up and all my windows and doors closed, but 6 out of 11 successful tries in a row in 10/24, I've had to press the UNLOCK button on the charger port, pull the charger head out, wait > 15 secs, and plug it back in again. That shouldn't affect the quality of BT transmission between the truck module and the FCSP, but it does suggest that Ford has trouble getting the truck and the FCSP on the same page to allow backup power transfer to initiate between the two. If Ford can't get the Max Charge Rate to work reliably for all FCSP owners, not just the ones that sprang for the Home Integration System, perhaps a recall and replacement of ALL FCSPs is merited. The best thing would be if they could swap out the circuit board without physically removing and replacing the box on the wall.

Although Ford contracted with Sunrun to be the official installer of the Home Integration System, Ford deserves all the responsibility for any shortcomings in its design and that of the truck and FCSP.
Definitely agree with you that there has to be more to it. I have gotten mine to work intermittently, then @Ford Motor Company comes out with a FCSP update that completely wipes the pairing out and then it doesn’t work anymore. So I again have to sit on the phone with Ford and with Sunrun to try and get someone to run through the issues with me again.
 

Pitbull2o08

Well-known member
Joined
Sep 15, 2022
Threads
12
Messages
292
Reaction score
164
Location
San Diego
Vehicles
2011 F150 FX4 Ecoboost
Can we get this in writing from Ford or Sunrun?!?! It's the first admission of a possible hardware problem with the HIS system. I need more details while I wait for this update.
Trust me I’m on the phone with them, and they all assure me they’re the “ones who will fix the problem” and I can rest assured I have the right people now.

I won’t hold my breath. currently the truck sends power to the FCSP, the FCSP blinks green but there’s no power at the house.
 

Pitbull2o08

Well-known member
Joined
Sep 15, 2022
Threads
12
Messages
292
Reaction score
164
Location
San Diego
Vehicles
2011 F150 FX4 Ecoboost
Trust me I’m on the phone with them, and they all assure me they’re the “ones who will fix the problem” and I can rest assured I have the right people now.

I won’t hold my breath. currently the truck sends power to the FCSP, the FCSP blinks green but there’s no power at the house.
2 years of this crap.
 

Sponsored

Steely

Active member
Joined
Sep 9, 2024
Threads
2
Messages
35
Reaction score
14
Location
SE Mass
Vehicles
2022 Lightning Lariat
Trust me I’m on the phone with them, and they all assure me they’re the “ones who will fix the problem” and I can rest assured I have the right people now.

I won’t hold my breath. currently the truck sends power to the FCSP, the FCSP blinks green but there’s no power at the house.
If it makes you feel better mine does the same thing. Acts like it's transferred but no power is flowing. Feel free to DM me any details and I'll harass the same people you are in hopes of a fix.

See my other threads for details on the failure state.
 
Last edited:

TaxmanHog

Moderator
Moderator
First Name
Noel
Joined
Jan 19, 2022
Threads
172
Messages
12,391
Reaction score
13,062
Location
SE. Mass.
Vehicles
2022 Lightning Lariat-ER Max Tow & 2024 Harley-Davidson Road Glide CVO-ST
Occupation
Retired
Finally got an update, this appeared sometime after midnight, discovered when I did my routine check before heading into morning coffee.

Ford F-150 Lightning ECG-24.2.5.6.3  |  Software Update Experience (Gateway Module) 1733320653789-2x
Ford F-150 Lightning ECG-24.2.5.6.3  |  Software Update Experience (Gateway Module) 1733320677962-sv
 

The Weatherman

Well-known member
First Name
Dean
Joined
Apr 20, 2023
Threads
21
Messages
1,060
Reaction score
1,424
Location
South Central KY
Vehicles
2022 RR F150 Lightning Lariat ER, 2020 Explorer PL
Occupation
Retired
Finally got an update, this appeared sometime after midnight, discovered when I did my routine check before heading into morning coffee.

1733320653789-2x.jpg
1733320677962-sv.jpg
Our trucks have been receiving updates pretty close together. My last was 9/6/24. Hope this one comes along shortly.
 

FinsNBolts

Well-known member
Joined
Jan 7, 2022
Threads
1
Messages
155
Reaction score
333
Location
Clearwater, FL
Vehicles
2022 F-150 Lightning Lariat
Mine installed a couple days ago and I just noticed that my version has an extra number on it. Not sure what to make of that.

Ford F-150 Lightning ECG-24.2.5.6.3  |  Software Update Experience (Gateway Module) IMG_1293
 

Sponsored
 





Top