Class Action Lawsuit - Home Integration System

[MontaneLightning]

I have the new gateway module OTA ( ECG-24.2.5.7 ) downloading to the truck right now. As soon as it completes I am going to test my HIS system. I have heard this fixes some of the HIS issues. I will report back if it seems to help. My system has been working, but still have to do the unplug/plug trick sometimes.

How do you download this? I have automatic updates turned on in the FordPass app, but it just shows 10.1.1 (or it did, that is—now it says it’s “unable to retrieve details right now.”) Thanks!

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[tearitupsports]

I have the new gateway module OTA ( ECG-24.2.5.7 ) downloading to the truck right now. As soon as it completes I am going to test my HIS system. I have heard this fixes some of the HIS issues. I will report back if it seems to help. My system has been working, but still have to do the unplug/plug trick sometimes.

Update: I tested the HIS with this new gateway update. I started with the truck plugged in but not charging. After turning off the breakers, the white charge port light stayed on for about 20 seconds and then went out, which I suspected was a bad sign. I waited for about 2 minutes and nothing happened. So unfortunately this update does not solve the problem of the system not working automatically, which it absolutely should do.
I then just pressed the button on the charge port, which again brought up the white light. Again it went out in 20 seconds and after a couple minute wait I went to the next step.
Lastly I just unplugged the charge cable (I did not press the button) , and re-plugged it in after about 3-5 seconds. This time the white light stayed on as it is supposed to.
After about 40 seconds the port lights turned green, and finally at about 45-50 seconds the light started flashing green and fired up the inverter and house loads.

In summary:
This update did not break anything.
It does not fix the automatic backup. Still requires manual cable reset.
It does speed the time to start from about 1:20 down to about 0:45.

 

[tearitupsports]

How do you download this? I have automatic updates turned on in the FordPass app, but it just shows 10.1.1 (or it did, that is—now it says it’s “unable to retrieve details right now.”) Thanks!

You should get it soon via OTA. 10.1.1 was my last update until today.

 

[MontaneLightning]

You should get it soon via OTA. 10.1.1 was my last update until today.

Thanks! It *just* started downloading.
BTW, a Ford CS rep told me to try this for the HIS:
1-Refresh fordpass

2-Turn on vehicle after power goes out

3-keep vehicle on

4-unplug charger wait 2 min

5-plug back in, try manual power transfer, wait 5 min. to see if it starts.

 

[tearitupsports]

Thanks! It *just* started downloading.
BTW, a Ford CS rep told me to try this for the HIS:
1-Refresh fordpass

2-Turn on vehicle after power goes out

3-keep vehicle on

4-unplug charger wait 2 min

5-plug back in, try manual power transfer, wait 5 min. to see if it starts.

Unfortunately Ford CS really doesn't know the system.

I can for certain say the following after extensive testing:

Fordpass has nothing to do with the HIS system.

The vehicle does not need to be on. It is nice to see the screen, but it is not necessary for operation. My test today was entirely with the truck off for more than 30 minutes.

Un-plugging and re-plugging may be necessary in nearly all cases, but it only needs to be a few seconds.

Once initiated either by disconnecting the breaker, or the moment the charge cable gets plugged in, the entire remaining sequence takes no longer than 1:30. If nothing happens by then, it won't matter how much longer you wait. Also if the charge port LED ring on the truck ever goes out (usually at around 20 seconds), that is the end of that attempt. The LED ring should stay white all the way up until it changes to green.

I have not had to ever put the system in manual mode (from the truck screen) to get it to work. It rarely works on the first attempt, but I can always get it to work in auto mode eventually. I know there are some with a different experience, but I have no idea what causes that. I have helped a few people and it either works in auto after a couple attemps, or never works in any mode even after hours of trying.

 

[Steely]

.... the white light stayed on as it is supposed to.
After about 40 seconds the port lights turned green, and finally at about 45-50 seconds the light started flashing green and fired up the inverter and house loads.

Mine has acted pretty much the exact way you describe since last April or May except instead of firing up the inverter and supplying power to the house the charge station throbs green, truck buzzes like it's charging for 10 or 15 seconds before it faults with an orange LED ring and gives a charge station fault message on the next key up.

Should mine work like yours does only there is actually a hardware issue....? I don't know how to find out.

I feel like the only way to know will be when (if) everyone else says theirs works if mine still doesn't.

 

[Wattsgas]

Mine has acted pretty much the exact way you describe since last April or May except instead of firing up the inverter and supplying power to the house the charge station throbs green, truck buzzes like it's charging for 10 or 15 seconds before it faults with an orange LED ring and gives a charge station fault message on the next key up.

Should mine work like yours does only there is actually a hardware issue....? I don't know how to find out.

I feel like the only way to know will be when (if) everyone else says theirs works if mine still doesn't.

Call Ford. They can look at the charger fault. Not saying they will give you an answer, but its the only way I know to get information.

 

[tearitupsports]

Mine has acted pretty much the exact way you describe since last April or May except instead of firing up the inverter and supplying power to the house the charge station throbs green, truck buzzes like it's charging for 10 or 15 seconds before it faults with an orange LED ring and gives a charge station fault message on the next key up.

Should mine work like yours does only there is actually a hardware issue....? I don't know how to find out.

I feel like the only way to know will be when (if) everyone else says theirs works if mine still doesn't.

I posted this back a couple of pages ago but there are likely 3 possible causes of your issue (and aren't bad hardware). I don't think yours would be #1 because it has never been continuous.




here are 3 things I have seen that would trip off the system within a second after activating.

1) The inverter gets an undervoltage fault. I have seen this, and I believe it will self reset and resolve itself without any intervention. It is possible I had to reset the system and try again, but it is a once in a great while occurrence.

2) The charge station pro is wired on a backup circuit and switches back to grid mode, which effectively disconnects the truck. I don't think this is your issue since your system used to work, but wanted to mention it for others or if anything was re-wired.

3) You are testing differently than before, or at the wrong breaker. I have helped people who's issue was just that they tested the wrong breaker, and were cutting off the transfer switch (WHB-200) on the load side. If the Delta inverter doesn't have an active connection to the WHB it will not work.
The WHB200 has to be disconnected on the line side only when testing. My test procedure is to turn off 2 breakers in the main panel. One goes to the WHB and the other to the charge station pro.

 

[leejimerson]

In my ongoing quest to get this working I talked with the BEV people again and today was told something slightly different in that there will be a series of OTAs forthcoming to fix HIS issues. I wonder if one of them will be a firmware update to the charge station itself.

My truck hasn't had any OTAs since like October when it got karaoke so I think I'm going to have a second issue now actually getting updates.

What year and latest update did you get if yours started working after the charger update?

866-631-3788 is the BEV specialist phone number
New one I got today is OTA update group 833 388 0848

I am going to have to confirm with someone on here if the OTA group is correct in that there are none I missed since October.

I have a 2022 XLT Lightning. The current software rev on my Ford Pro Charger is 2.112.125:3.15:3.15:3.15:3.15
The current rev on my HIS inverter is 1.1.34

The Ford phone # to try is 800.392-3673. It may take you to BEV or vehicle tech , depending on who picks up. Ask to be transferred to the BEV Team. Ask to set up a case # and ask if you can get the rep’s email address and phone #. I’ve had better success connecting on an ongoing basis via email than via phone.
Hope that helps.
I came home today and tried a slightly different procedure to start Home Power and I got a vehicle fault. Then I started over and did what has been working and Home Power worked. What worked:
Turn off truck, turn on truck with brake petal depressed, navigate to the Home Power Transfer Sync screen (on the smaller XLT Sync screen, which is different than on higher trim packages) and make sure all is correct and ready (your charger is listed), plug in charge cord, disconnect house from grid. Home Power starts supplying power to the house in about 1 minute.

 

[Steely]

I posted this back a couple of pages ago but there are likely 3 possible causes of your issue (and aren't bad hardware). I don't think yours would be #1 because it has never been continuous.

I did see this when you originally replied with it and appriciate your technical assistance. I apologize for not responding directly to it at that time, but I don't think any of these items are the culprit.

1) The inverter gets an undervoltage fault. I have seen this, and I believe it will self reset and resolve itself without any intervention. It is possible I had to reset the system and try again, but it is a once in a great while occurrence.

I most always test when no one is home and no major appliances are running. The AC system isn't backed up, and the heat won't start immediately due to the thermostat's slow reboot process. The only large load on the backup panel that will randomly turn on would be my well pump and that shouldn't be coming on every time I test. One thing I have not done is try a no-load pickup, that would rule out this potential issue. If this were to happen would the low voltage fault happen before any load is picked up? My system faults out without any power transfer having started.

2) The charge station pro is wired on a backup circuit and switches back to grid mode, which effectively disconnects the truck. I don't think this is your issue since your system used to work, but wanted to mention it for others or if anything was re-wired.

Yes, it has worked in the past and nothing has been re-wired since.

3) You are testing differently than before, or at the wrong breaker. I have helped people who's issue was just that they tested the wrong breaker, and were cutting off the transfer switch (WHB-200) on the load side. If the Delta inverter doesn't have an active connection to the WHB it will not work.
The WHB200 has to be disconnected on the line side only when testing. My test procedure is to turn off 2 breakers in the main panel. One goes to the WHB and the other to the charge station pro.

I have always tested by simply shutting off the main breaker in my original breaker panel. When the system was working this is how i confirmed it. (it never has actually auto-transferred in a utility outage)

Few days ago my inverter was at rev .34
looking at the FCSP setup app (i dont see version info in fordpass anymore)
Software version 2.112.91:2.149:1.32:0.62:1.53, Firmware 5.0.16 this seems much older than leejimerson's 2.112.125.xxx

 

[tearitupsports]

I did see this when you originally replied with it and appriciate your technical assistance. I apologize for not responding directly to it at that time, but I don't think any of these items are the culprit.



I most always test when no one is home and no major appliances are running. The AC system isn't backed up, and the heat won't start immediately due to the thermostat's slow reboot process. The only large load on the backup panel that will randomly turn on would be my well pump and that shouldn't be coming on every time I test. One thing I have not done is try a no-load pickup, that would rule out this potential issue. If this were to happen would the low voltage fault happen before any load is picked up? My system faults out without any power transfer having started.



Yes, it has worked in the past and nothing has been re-wired since.



I have always tested by simply shutting off the main breaker in my original breaker panel. When the system was working this is how i confirmed it. (it never has actually auto-transferred in a utility outage)

Few days ago my inverter was at rev .34
looking at the FCSP setup app (i dont see version info in fordpass anymore)
Software version 2.112.91:2.149:1.32:0.62:1.53, Firmware 5.0.16 this seems much older than leejimerson's 2.112.125.xxx

I am at the same software as you on my charge station so I don’t believe that is the issue.
your well pump could be a problem I would definitely try the system with that turned off completely as well as any other inductive loads. It would likely fault if it was pulling more than 9.6kw.

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