1.7.1 install failed (no OTA "fix") Fix now at dealers

[mschiraldi]

Thank you for sharing!

 

[Big Dog Daddy]

Am I missing something here? This notification talks about the Blue Cruise update process and that customers should turn on updates and connect to wifi to receive the BC updates. My truck has failed to update to 1.7.1 since December, and can't receive updates, my updates and notifications screen is grayed and the toggles are disabled. I don't see anything in this notification regarding the restoration of OTA. Without that the truck will never even be able to download the BC related updates.

 

[ken325i]

Am I missing something here? This notification talks about the Blue Cruise update process and that customers should turn on updates and connect to wifi to receive the BC updates. My truck has failed to update to 1.7.1 since December, and can't receive updates, my updates and notifications screen is grayed and the toggles are disabled. I don't see anything in this notification regarding the restoration of OTA. Without that the truck will never even be able to download the BC related updates.

Agree. It is not even applicable to the failed 1.7.1 update. Don't know how the topic of BC even came up.

 

[minirx7]

What is the updates do? Mine is jammed up too, but frankly dont care anymore since my lease is only 2 years (goes back July 2023)...

One thing thats awesome about my TEsla is software updates are so frequent, its like a new car every few weeks.

Bad news is that the car is filled with bugs, quirks, and poor build quality. F150 FTW.

 

[rpeterslll]

Am I missing something here? This notification talks about the Blue Cruise update process and that customers should turn on updates and connect to wifi to receive the BC updates. My truck has failed to update to 1.7.1 since December, and can't receive updates, my updates and notifications screen is grayed and the toggles are disabled. I don't see anything in this notification regarding the restoration of OTA. Without that the truck will never even be able to download the BC related updates.

When working with software like this, what you see doesn't always reflect what is going on on the back end of the device. But since Ford isn't really transparent about this issue, we can only assume that there are still controls in place and OTA engine can still be accessed by the Ford Servers and manipulated even though you see the settings greyed out. Since I can verify that the truck is still communicating with Ford Pass, Ford can still see the truck. But its a guessing game since Ford wont provide more details around this.

 

[Big Dog Daddy]

Email from Ford Engineering received today.

Good afternoon,

The Ford engineers have advised that a fix for your Ford Power-Up failure for 1.7.1 has been released. Please make an appointment with your dealership, referencing TSB 22-2117. They will know where to find this information.

Please let me know if you have any questions.

For any separate concerns, please contact our Customer Relationship Center:
Ford US - 800-392-3673
Contact Us | Ford Customer Service, Help & Live Chat | Ford.com

Regards,

 

[rpeterslll]

So it appears the OTA fix will not come OTA. Does this mean it will require a trip to the dealer to fix it? Or the proper VCMII with a data port and a licensed FDRS to perform the APIM module update fix?

 

[JJ_Tex]

Not shocking, and overall good news. I cant wait to see how the dealers handle this and if it truly fixes the OTAs and allows them to start up again.

 

[Big Dog Daddy]

So it appears the OTA fix will not come OTA. Does this mean it will require a trip to the dealer to fix it? Or the proper VCMII with a data port and a licensed FDRS to perform the APIM module update fix?

Your correct, according to Ford this will not be fixed via. OTA and we will need to go to the dealer OR go the FDRS route. I'm fine with it because I have a recall that needs to addressed anyway. At least knowing they have a fix hopefully they wont brick my truck!

 

[rpeterslll]

Am I missing something here? This notification talks about the Blue Cruise update process and that customers should turn on updates and connect to wifi to receive the BC updates. My truck has failed to update to 1.7.1 since December, and can't receive updates, my updates and notifications screen is grayed and the toggles are disabled. I don't see anything in this notification regarding the restoration of OTA. Without that the truck will never even be able to download the BC related updates.

This will fix the OTA update problem. Unfortunately it looks like the fix is not OTA.

 

[JJ_Tex]

So... I just called my dealer and they claim that Ford is working on an OTA fix that will be released "sometime in April" that will care for this.

My BS meter is going off, but if true that would be the ideal solution. Has anyone else called their dealer on this?

 

[ColoradoHunter]

So... I just called my dealer and they claim that Ford is working on an OTA fix that will be released "sometime in April" that will care for this.

My BS meter is going off, but if true that would be the ideal solution. Has anyone else called their dealer on this?

I just made an appointment at my dealer. The soonest they can get me in is 5 April. The service tech I'll have wasn't there but the person at the service desk knew about the problem and didn't say anything about an OTA fix coming.

 

[JJ_Tex]

Thanks, keep us posted on the fix and if you magically start receiving OTAs afterward.

 

[Lugusthedog]

Question, how can you tell what version of powerup you are on??? All I know is no blue cruise no answers and no update received since may of 2021, per the widget.

 

[ken325i]

So... I just called my dealer and they claim that Ford is working on an OTA fix that will be released "sometime in April" that will care for this.

My BS meter is going off, but if true that would be the ideal solution. Has anyone else called their dealer on this?

I called my dealer and referenced the TSB #. Going in next Wed for repair.

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