A2Z Adapter Recall: Typhoon v1 Exchange Program

[carys98]

Hi there,

Since the email has been sent to thousands of people at the same time, system errors can occur, make sure to check your spam. The undeliverable emails have been taken care of. If nothing, please reach out to us by email : [email protected]

Thank you.

Can you guys clarify how we are supposed to return the recalled ones? I assume there will be instructions included with the replacement. I just want to be sure you aren’t waiting to receive the old one before the new one is shipped. The email just says “create a return shipping for customer”.

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[Cara]

Hi there,

Since the email has been sent to thousands of people at the same time, system errors can occur, make sure to check your spam. The undeliverable emails have been taken care of. If nothing, please reach out to us by email : [email protected]

Thank you.

Thanks for responding. I was able to follow a link that another forum member provided and submitted my info. I do want to say that I’m really sorry this has happened. I will encourage folks to buy your products.

 

[astolleis]

Can you guys clarify how we are supposed to return the recalled ones? I assume there will be instructions included with the replacement. I just want to be sure you aren’t waiting to receive the old one before the new one is shipped. The email just says “create a return shipping for customer”.

I never got the email but had a very nice exchange with one of the A2Z safety members. Upon following the recall instructions you get an email... and it states the following:

Return Method: Instructions on how to safely dispose of the adapter will be provided upon shipping of your replacement adapter.

 

[carys98]

I never got the email but had a very nice exchange with one of the A2Z safety members. Upon following the recall instructions you get an email... and it states the following:

Return Method: Instructions on how to safely dispose of the adapter will be provided upon shipping of your replacement adapter.

Maybe they changed it but this is what my email says.

 

[astolleis]

Maybe they changed it but this is what my email says.

Talking on the phone with the A2Z person things are a little crazy for them and messages are changing as they work this voluntary recall. Hopefully, when they start shipping we'll all understand the next steps. I appreciate them taking the time to make sure we all stay safe

 

[SpacemanSpiff]

Thanks for responding. I was able to follow a link that another forum member provided and submitted my info. I do want to say that I’m really sorry this has happened. I will encourage folks to buy your products.

This. I will buy more A2Z products, and encourage others to do the same. Solid company. Very responsive.

 

[detansinn]

A2Z has updated its exchange process. We are no longer shipping the V1 adapters back. We are being asked to dispose of the V1 adapters and sending them a picture.

https://drive.google.com/drive/folders/1Yb1HkJfjTSnJnlVuCiViHCJHf0-3nTW2

I have to imagine that this will help A2Z safe a lot of costs with this recall. Now, I am off to grab my pliers.

Update on NHTSA Recall #24E093000 – Replacement Adapter Shipment
Dear Customer,
Thank you for trusting us and for your patience regarding the NHTSA recall #24E093000. We are pleased to inform you that your replacement adapter is ready to ship, and a tracking number will be sent to you separately via email. In the meantime, we kindly ask you to safely dispose of your V1 adapter by following the steps outlined in this video: https://bit.ly/3O6Oj9f.

Once you have completed the steps, the adapter will be rendered unusable. For recycling, here are a few recommended options:

• Specialized Recycling Services: Companies like Freedom Electronics offer specific programs for recycling EV charging equipment. For instance, they provide an EV Charger Recycling Program with incentives for returning non-working Level 2 chargers.
• Municipal E-Waste Collection: Check with your local municipal waste management services for designated e-waste collection days or drop-off locations.
• Retailer Programs: Some electronics retailers offer recycling programs for electronic devices. Contact local stores to inquire if they accept EV charging adapters for recycling.

Proper disposal of electronic items like EV charging adapters is essential to prevent environmental harm and to ensure that valuable materials are recovered and reused responsibly. If you have any questions, feel free to contact us at [email protected]

Thank you for your cooperation and continued support.

 

[carys98]

A2Z has updated its exchange process. We are no longer shipping the V1 adapters back. We are being asked to dispose of the V1 adapters and sending them a picture.

https://drive.google.com/drive/folders/1Yb1HkJfjTSnJnlVuCiViHCJHf0-3nTW2

I have to imagine that this will help A2Z safe a lot of costs with this recall. Now, I am off to grab my pliers.

Time to do a complete tear down.

 

[Grumpy2]

Time to do a complete tear down.

Great, I love to see what is inside, bring on the sawzall!!

 

[detansinn]

I also got a shipping confirmation for the new adapter. A2Z steps up and keeps it simple.

 

[detansinn]

There are five screws under stickers/pads that allow you to pull the CCS side off along with its o-ring. Inside you will find the big conductors for DC and a lot of (silicon-based?) insulation material. I removed some of it to expose a conductor. It is well-made.

 

[detansinn]

Great, I love to see what is inside, bring on the sawzall!!

I wouldn't use sawzall on the adapter given the insulating material. I can't imagine that it's something that you'd want to breathe in.

 

[Piquette]

When it rains it pours. I received the replacement adapter from Ford and a replacement from A2Z the same day.

 

[The Weatherman]

#5131 order replacement has shipped.

Edit: Oops! My A2Z adapter did ship today, but that’s may Ford adapter number. Still waiting it to ship. Image that!

 

[carys98]

Mine just showed up. They shipped with Canada Post and they went on strike just after mine shipped so hopefully the replacements don’t get caught up in that.

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