Battery Replacement Module Survey ??

[TaxmanHog]

My Lightning is in now, noticed this Pro Police Edition also in for service, I'm parked right behind it.
My Truck location signal shows they moved it into the workshop already!

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[Avocadodude]

My Lightning is in now, noticed this Pro Police Edition also in for service, I'm parked right behind it.
My Truck location signal shows they moved it into the workshop already!

Here's hoping everything is smooth and quick!

 

[Oneand0]

FYI, it’s on its 5th week now in the shop. Communication from dealership is a 1 out of 5 so far and Ford Recall representative called today and said he can’t even get a response from the service department.

Test drove an F250 and gas F150 and really thinking hard about switching over and maybe waiting a few years to go back electric. It’s going to be a hard choice because I love the way it drives and how I use it.

 

[tkittlitz]

This survey is to discover how many forum members had their HV battery require a module replacement and the time it has taken to get fixed in the shop, or is still in the shop.

Vehicle was driven or towed to dealership for module replacement

How many weeks was your Lightning in the shop, or still in the shop at this time waiting to be fixed

2 weeks
3 weeks
4 weeks
5 weeks
6 weeks
Still in the shop
Out of the shop

Multiple selections allowed, (delivery, duration & current status)

My Truck has been perfect for me so far until this weekend. Friday I took it in for the 16000km service (aka tire rotation), and the recalls. I picked up truck Friday afternoon and took it home. Parked over night, went to the store, and when I got home I plugged it in to charge and Truck charge lights went all red and wouldn't charge and service soon light came on dash. Took truck back in this am and dealer said light went off the only code was for 12v battery disconnected, and I should come pick it up. I arrive to pickup and as they are driving truck around for me , service soon light comes back on and they hook it up and now saying Truck needs a module replaced. I have a loaner lightning till it's repaired.

 

[ScubaSteve_TheReal]

My Lightning is in now, noticed this Pro Police Edition also in for service, I'm parked right behind it.
My Truck location signal shows they moved it into the workshop already!

Did you get it back yet?
I have the xx50 and xx57 scheduled for tomorrow am. I’m about ready to hold off. I was contacted by ford saying I probably will need module replaced from what they see on there end of things. Already looking like a cluster in the works.
——
Edit…Our truck has now been in since 12/05/23 and engineers still unable to determine if module they sent is defective or if it’s an other situation.
We need your team to get this resolved ASAP #FordMotorCompany https://x.com/Ford?s=20 TIA

 

[TaxmanHog]

Did you get it back yet?
I have the xx50 and xx57 scheduled for tomorrow am. I’m about ready to hold off. I was contacted by ford saying I probably will need module replaced from what they see on there end of things. Ford agents calls service dept and dealership says not getting messages and/or service advisors unavailable…. Already looking like a cluster in the works. I’m being told 2 hours on software. Hmmm.
Hope yours got in/out quickly.

I picked her up this afternoon, the light bar and dash mat didn't come in the afternoon parts delivery, so the SM will call me when they come in for a new visit, which will be same day service.

The wiper motor and reprogramming of the BECM was completed, drive home was uneventful, put her on the charger, it charged at full rate of 18kw reaching my 90% goal.

 

[ScubaSteve_TheReal]

Just got my truck back after the 23B57 update and diagnostic. I’m at 57% reduced power and the yellow wrench icon. Dealership to get back to me in next day or two in parts timeline.
So now I’m home and plugged and unable to charge. Red charge light ring and message of Vehicle charging fault.
No idea on a quick fix but will be calling dealership tomorrow asap. beyond frustrated.
Thanks for nothing…We need your team to get this resolved ASAP #FordMotorCompany https://x.com/Ford?s=20 TIA

 

[tkittlitz]

My Truck has been perfect for me so far until this weekend. Friday I took it in for the 16000km service (aka tire rotation), and the recalls. I picked up truck Friday afternoon and took it home. Parked over night, went to the store, and when I got home I plugged it in to charge and Truck charge lights went all red and wouldn't charge and service soon light came on dash. Took truck back in this am and dealer said light went off the only code was for 12v battery disconnected, and I should come pick it up. I arrive to pickup and as they are driving truck around for me , service soon light comes back on and they hook it up and now saying Truck needs a module replaced. I have a loaner lightning till it's repaired.

Dealer texted me yesterday. Ford has been looking at Truck remotely and diagnostics show 2 modules need to be replaced. The modules are being shipped out and dealer says should arrive in 10 business days. I have no idea how long after the modules arrive I should expect to wait. I am sure we have seen the pics of how involved this process it. So I expect it to take a bit.

 

[tkittlitz]

Just got my truck back after the 23B57 update and diagnostic. I’m at 57% reduced power and the yellow wrench icon. Dealership to get back to me in next day or two in parts timeline.
So now I’m home and plugged and unable to charge. Red charge light ring and message of Vehicle charging fault.
No idea on a quick fix but will be calling dealership tomorrow asap. beyond frustrated.

This is exactly what happened to me! My truck has been perfect, and then after the recall software update - BOOM - No charge - Red Lights - Battery modules need to be replaced.

 

[Oneand0]

Finally got a call today, during the 6th week. Dealership said it would be another 2-3 weeks before they diagnosed my truck! I blew a gasket. I told them they have been sitting on the module for 3 weeks and their response was they didn’t know it was in. The hold up is they have one person who has multiple hats that is also their EV tech.

 

[AZT9]

The purpose of the survey is to measure the duration of service for those NEEDING a module replacement, negatives need not participate.

This is one time I feel good about being left out!

 

[mr.Magoo]

This makes me curious though...

With 50% having driven to the shop, was that specifically to get the module(s) replaced, knowing ahead of time it was kaputt, or are these part of the CSP where Ford said bring it in and we'll have a look-see?

I'm bringing in mine tomorrow and I've had no indications that anything is wrong so far.

 

[invertedspear]

The hold up is they have one person who has multiple hats that is also their EV tech.

@Ford Motor Company This is what we deal with at your dealer's service centers, and is really just not acceptable as you grow your EV business. Figure out how to get competent techs in place, then publicize it so we know where to go with our service needs.

 

[The Weatherman]

This makes me curious though...

With 50% having driven to the shop, was that specifically to get the module(s) replaced, knowing ahead of time it was kaputt, or are these part of the CSP where Ford said bring it in and we'll have a look-see?

I'm bringing in mine tomorrow and I've had no indications that anything is wrong so far.

 

[B. Lane]

This survey is to discover how many forum members had their HV battery require a module replacement and the time it has taken to get fixed in the shop, or is still in the shop.

I got the notice 3-4 weeks ago and took it in to the dealer this morning. Was told it could take up to 22 hours to do the job and that no parts would be ordered until the technician determined what is needed. I have one of the two Lightnings that have been sold at my dealer, so they have no experience with it. Scheduled the update next week. Fingers crossed.

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