Ford sent me a docusign to permit a token?

[Pitbull2o08]

Has this happened to anyone else?

The woman who I haven't heard form in weeks about my HIS not working, must have an automated email going out to me daily requesting I give Ford permission to upload a token to my truck. As the document reads, it will monitor how i drive my truck. So I've reached out to her several times in the past month or so and she's never responded back. (this is after she guaranteed me she was the person to help fix my HIS and will be in touch weekly.)

The top of the docusign says its the "Connected Vehicle Use Study"


I don't really see how this will help me.

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[The Weatherman]

@Ford Motor Company This doesn’t like something you would want your customer to be experiencing . (Does that sound familiar?)

 

[TaxmanHog]

I don't really see how this will help me.

Have you dug into the email header data to see if this is a phishing incident ?

 

[PJnc284]

@Jasin may be familiar with this. He mentioned some analytical token to troubleshoot some HIS issues a while back. https://www.f150lightningforum.com/...software-updates-using-fdrs.11029/post-450614

 

[Gimme_my_MME]

Has this happened to anyone else?

The woman who I haven't heard form in weeks about my HIS not working, must have an automated email going out to me daily requesting I give Ford permission to upload a token to my truck. As the document reads, it will monitor how i drive my truck. So I've reached out to her several times in the past month or so and she's never responded back. (this is after she guaranteed me she was the person to help fix my HIS and will be in touch weekly.)

The top of the docusign says its the "Connected Vehicle Use Study"


I don't really see how this will help me.

While I can't vouch for the agent, the document and token are very real. And the data is not just when you are driving but will also be when you connect to the HIS and will detail the exact step it fails on.

 

[Jasin]

I did receive a docusign from an individual at Ford when they were testing some updates or changes to the Home Intergration Kit. They form was called "US Participant Agreement 30-day_EN (Updated Token Authorization Form).pdf"

They called it the Advanced Analytics Program.

I signed the form then they sent me 2 packets.

The first explained hiw to access the Bezel Diagnostic menu to enable Advanced Analytics.

The second explained a series of different test to run. Things like having the truck plugged in when power goes out by manually shutting off my breaker, truck not plugged in when power goes out, truck plugged in then unplugged then plugged back in, etc.

After I completed all the test I sent my notes and findings back to the Ford POC I was working with. They never told me to turn the Advanced Analytics token off but when I found it was preventing me from doing some FDRS updates due to DTC codes I went back in and turned it off.

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