mstriker513
Member
- First Name
- Mark
- Joined
- Jan 30, 2023
- Threads
- 2
- Messages
- 5
- Reaction score
- 0
- Location
- Cincinnati
- Vehicles
- F150 Lightning
- Thread starter
- #1
I have several problems with the Ford Pass App and was wondering if anyone else was having any of these issues or knew how to resolve them. Shortly before I noticed the first issue, I took my truck into the dealer for 4 separate recall “programming updates”. The other issues were present both before and after the recent trip to the dealer. I have an Android phone, and tried deleting the app and then reinstalling it, but that did not fix any of these issues.
- I have used the “Location” feature successfully a few times to check on the location of my truck when I have left it at the dealer for service or when I have loaned my truck to someone else. For the last 2.5 weeks (since 10/10/24) my truck’s location has been “stuck” at a location that I was briefly at on 10/10/24. I have not been back to this location since 10/10, but the App shows my truck is still there, 17 days later (see the screen shot of this stuck location). I don’t see a way to reset this location feature.
- The Energy tab shows charging information for the truck including some ‘real time’ stats on a currently active charging session. Unfortunately, I often find that the information on the current charging session is wrong, particularly if I have had multiple charging sessions in the same day or 24 hour period (like if I am on a road trip). It seems like the app gets confused with the multiple charging sessions in the same day, and lumps all of them into the same session, which then makes the data meaningless. See the screenshot of a charging session that shows me charging at a rate of 81kW for over 41 hours (not possible) and with 213 miles of range added yet nothing displayed for energy added (clearly the range and energy added stats disagree).
- I have found the “Target Charge Level” is finicky to adjust. Typically I charge to 80%. At times I want to charge to 90% because I am going on a road trip and need the extra 10% range. Sometimes it is easy to adjust, and other times, I move it to show 90% but it reverts back to 80% as soon as I take my finger off the slider control on the app.
- A helpful feature to add to the energy tab of the app would be to display the current cost of a public charging session. This seems like it would not be a difficult feature to add since the truck and the public charger are obviously communicating.
- In general the app seems rather slow to me. For example, when trying to lock or unlock the car with the app, even when standing right next to the truck, it typically takes close to 10 seconds, and that is with my phone that is set up as a “Phone as a Key”.
- I tried using the “submit feedback” feature on the app over a week ago, and did not get any sort of feedback or acknowledgement from the app over these first 2 issues.
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