Help with Audio Issue (FDRS)

[MrLoganRoss]

I have the issue of no audio and the volume control permanently at zero. I just ran FDRS and the following issues come up (see photo). Any recommendations on how I should proceed?

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[MrLoganRoss]

One thought since the Ford dealer looked at me with indifference and said they would get to it when then can and lots of people are waiting:

Maybe I can reprogram the modules?

The ACM DTC says "ACM responded negatively". Any thoughts?

 

[Ford Motor Company]

I have the issue of no audio and the volume control permanently at zero. I just ran FDRS and the following issues come up (see photo). Any recommendations on how I should proceed?

Good morning! If you'd like additional assistance, feel free to send us a private message with your VIN and dealer info and I’ll look into this audio concern. Thank you!

 

[MrLoganRoss]

I will take you up on that assistance and send a PM. For the time being, I'll keep the dealer name in PM only, as I dropped the car off this morning. I will say that they were very nice this morning and I know some if these things are not within their control. My gut says that the ACM and a few other modules may need to be replaced (see issues list below).

Issues:
-No Sound, Sync 15" volume dial stuck at zero (ACM flipped to Purple a few days ago, and neither PMI nor configuration routines work)
-Wireless charger starts charging, then stops, then starts, then stops (I got a sync notice once that it thought my USB-C apple phone charger cable was a media device - that was weird)
-Ford Navigation does not seem to know where the car is
-Tailgate step pops up after driving the car

My biggest concern is that there will be no"stock" of modules and it will takes weeks to fix.

Good morning! If you'd like additional assistance, feel free to send us a private message with your VIN and dealer info and I’ll look into this audio concern. Thank you!

 

[bmwhitetx]

I noticed that a few days ago you posted you did a lot of FDRS updates yourself including the APIM. Did your issues above start then? If so, maybe a bad APIM update??

 

[MrLoganRoss]

I got the car back from the dealer today. It seems to resolved. It sounds like there were some loose connections, and then a bit of reprogramming. In any case, I am pleased now and can get back to enjoying the car!

Shoutout and thanks to Ford of Kirkland!

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