OTA Status Hidden in the Ford Website

[BHunted1]

Struck out again. No joy. Dealer got error doing direct upload to apim module. Back to the drawing board. Looks like next shot might be to replace module. Need to hear from Ford first.

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[Lodans]

I'm curious: under what context are you scheduling your dealer service, and are you incurring any costs?

This has become a major frustration for me... my OTA's are failing (confirmed with Ford after weeks of pestering them), but my local dealer has shown ZERO interest in offering any assistance. I've had it in twice for them to diagnose the dash cluster issues (MyView reset and navigation display lag) and both times got had it returned with no resolution after minimal diagnostic effort on their part.

When I called them earlier this week, I mentioned that there appears to be evidence that one or more updates seem to have resolved these issues for other owners. I explained that my OTAs are failing, and asked about the possibility of having update(s) manually applied. After fighting my way past "There's no way you can know your updates failed", "There's no way to update the vehicle other than over-the-air", and "you probably just need to wait another few weeks" I finally hit the bottom of the customer service barrel:

They will schedule service, but if "they determine there was no problem with the sync version" I will be billed for the diagnostic services - at a rate of $189 per hour - for what he suggested may be a 2 to 3-hour job. Obviously, this determination can not be made until after the diagnostics have been completed, so essentially he's giving me 50/50 odds that I could be stuck with an almost $600 bill to possibly, yet again, get the truck back with the same issues.

I can't even with this dealership... I did not purchase my truck there, but the one I bought from is over 90 mins away.

I guess I'm really just curious what you said to the dealer for your service. Since it was expressly stated to me that dealer-installed updates would NOT be covered under warranty in any way (regardless of my OTA failing and/or that I'm requesting them as a potential fix to a malfunctioning feature), so I'd be interested to know if they're providing you this service under a different context, or if my local dealer just really IS as incompetent and arrogant as I believe them to be.

Call this number and tell them you are having issues with updates. 833-926-3233
Also give your dealer this TSB to look up -
TECHNICAL SERVICE BULLETIN
Various SYNC4 Concerns 21-2310

 

[FordConvert]

Sounds like we need to assemble a list of dealership service managers who have successfully solved this for truck owners. I read these posts and I feel a bit lost as I’m not adept at programming language or reading modules. I just build houses. Where would be the best location on this forum to post asking if folks have had successful resolutions and where those service departments are located?

 

[JediNut]

What widget menu? What page?

Ahhh, @BHunted1 ... you must not have experienced the joy that is the @tonesto7 Widget!

You can get the widget here: https://github.com/tonesto7/fordpass-scriptable
Check out this thread where he introduced it:
https://www.f150gen14.com/forum/threads/fordpass-scriptable-widget-ios-ipad-macos.7444/

It's really great work!

 

[BHunted1]

Now if we can only get it to yank firmware versions.

 

[currybob]

Shows an update occurred on the 16th of Dec for mine.

This is what shows up under my Ford account below, Ford Pass just says update successful, no description though.

 

[Papawsnow]

Shows an update occurred on the 16th of Dec for mine.

This is what shows up under my Ford account below, Ford Pass just says update successful, no description though.

So, with that update, does your bed camera work at speed? More than 5-10 mph.

 

[currybob]

So, with that update, does your bed camera work at speed? More than 5-10 mph.

Haven't checked because I still don't have a description of what the update included. I doubt they will ever have that, lawyers...

 

[ronaldfreemanjr]

I found some interesting data in the ford site related to OTA updates.
If you browse to https://www.ford.com/support/vehicle-dashboard/?gnav=header-account and open up your browsers web inspector (right-click on the page select inspect)
You might need to refresh after the inspector is open.
Select the Network Tab and enter "ota" in the search box...
Select the name "/status?country=usa&vin=YOUR_VIN" and click on the preview tab.

It will be interesting to see how accurate this info is

Thanks to @Eric_C_Boston for his findings
https://www.macheforum.com/site/threads/ota-status-hidden-in-the-ford-website.12367/post-302199

Here's mine

{
  "displayOTAStatusReport": "UserAllowed",
  "ccsStatus": {
    "ccsConnectivity": "On",
    "ccsVehicleData": "On"
  },
  "error": null,
  "fuseResponse": {
    "fuseResponseList": [
      {
        "vin": "VIN_NUMBER",
        "oemCorrelationId": "FLARE-PRD-SOFTWARE-FNV2-458591-455130",
        "deploymentId": "2b79ae88-fb3f-4b43-8b93-c01b72aa3963",
        "deploymentCreationDate": "2021-12-06T21:29:31.391+0000",
        "deploymentExpirationTime": "2021-12-13T21:29:31.391+0000",
        "otaTriggerExpirationTime": "2021-12-16T20:03:05.793+0000",
        "communicationPriority": "High",
        "type": "NEW_FEATURE",
        "triggerType": "SOFTWARE",
        "inhibitRequired": false,
        "additionalConsentLevel": 1,
        "tmcEnvironment": "PRD",
        "latestStatus": {
          "aggregateStatus": "failure",
          "detailedStatus": "OTAM_E1016",
          "dateTimestamp": "2021-12-07T20:36:41.442+0000"
        },
        "packageUpdateDetails": {
          "releaseNotesUrl": "https://mmota.autonomic.ai/1/bytestream/custom-release-note-1631898222423-189e6aa7-5d14-4800-92a3-0418d9d85e2f",
          "updateDisplayTime": 0,
          "wifiRequired": false,
          "packagePriority": 1,
          "failedOnResponse": "none",
          "cdnreleaseNotesUrl": "http://vehicleupdates.files.ford.com/release-notes/custom-release-note-1631898222423-189e6aa7-5d14-4800-92a3-0418d9d85e2f"
        },
        "deploymentFinalConsumerAction": "Not Set"
      }
    ],
    "languageText": {
      "Language": "English (US/NA)",
      "LanguageCode": "ENU",
      "LanguageCodeMobileApp": "en-US",
      "Text": "FordPower-Up 1.7.1\n\nNavigation, other enhancements\n\nNavigation will automatically make helpful destination suggestions (but you can turn that off if you like), plus new cloud connectivity combines conversational voice command recognition with internet-based search, so you get the latest info with almost every request.\n\nApple CarPlay® compatibility will display on-screen turn-by-turn navigation in your instrument cluster.\n\nThe user-profile icons on your SiriusXM® with 360L radio are a bit bigger, and there were a couple of bug fixes.\n\nOngoing updates like these help ensure that you’re always driving the best possible version of your F-150. Keep in mind that update availability varies by model."
    }
  },
  "tappsResponse": {
    "vin": "VIN_NUMBER",
    "status": 200,
    "vehicleInhibitStatus": null,
    "lifeCycleModeStatus": {
      "lifeCycleMode": "NORMAL",
      "oemCorrelationId": "52",
      "vehicleDateTime": "2021-01-08T12:19:55Z",
      "tappsDateTime": "2021-01-08T17:19:38.077Z"
    },
    "asuActivationSchedule": {
      "scheduleType": "",
      "dayOfWeekAndTime": null,
      "activationScheduleDaysOfWeek": [],
      "activationScheduleTimeOfDay": null,
      "oemCorrelationId": "",
      "vehicleDateTime": "",
      "tappsDateTime": ""
    },
    "asuSettingsStatus": {
      "asuSettingsState": "ON",
      "notificationSettingsState": "ON",
      "oemCorrelationId": "5784",
      "vehicleDateTime": "2021-10-25T16:31:01Z",
      "tappsDateTime": "2021-10-25T20:31:05.569Z"
    },
    "version": "2.0.0"
  },
  "updatePendingState": null,
  "otaAlertStatus": "YOU ARE ALL SET"
}

If you look at release notes URL under inspect I found this.

FordPower-Up 1.7.1\n\nNavigation, other enhancements\n\nNavigation will automatically make helpful destination suggestions (but you can turn that off if you like), plus new cloud connectivity combines conversational voice command recognition with internet-based search, so you get the latest info with almost every request.\n\nApple CarPlay® compatibility will display on-screen turn-by-turn navigation in your instrument cluster.\n\nThe user-profile icons on your SiriusXM® with 360L radio are a bit bigger, and there were a couple of bug fixes.\n\nOngoing updates like these help ensure that you’re always driving the best possible version of your F-150. Keep in mind that update availability varies by model.

 

[Zeromarine]

I checked mine again today and it said the 1.7.1 has expired. I never got a notification that it failed or anything. Anyone know what expired status means ? Thanks

 

[Jesse-Infotainment]

I checked mine again today and it said the 1.7.1 has expired. I never got a notification that it failed or anything. Anyone know what expired status means ? Thanks

Means they are not pushing it anymore.

it has to be manually updated.

1.4.0 gateway

1.6.0 gateway/tcu

1.7.1 was the APIM 21146 update

2.0.0 was gateway

2.1.0 was gateway

 

[BlackSheep]

Does anyone know what, "lifeCycleMode": "TRANSPORT" means? I notice some of them say "NORMAL" and not "TRANSPORT." I haven't received any updates either but I'm wondering if my truck is new enough not to be eligible.

{
"displayOTAStatusReport": "UserAllowed",
"ccsStatus": {
"ccsConnectivity": "On",
"ccsVehicleData": "On"
},
"error": null,
"fuseResponse": null,
"tappsResponse": {
"vin": -----removed----------",
"status": 200,
"vehicleInhibitStatus": null,
"lifeCycleModeStatus": {
"lifeCycleMode": "TRANSPORT",
"oemCorrelationId": "0",
"vehicleDateTime": "2021-09-10T16:56:13Z",
"tappsDateTime": "2021-09-10T20:56:16.263Z"

 

[Zeromarine]

Means they are not pushing it anymore.

it has to be manually updated.

1.4.0 gateway

1.6.0 gateway/tcu

1.7.1 was the APIM 21146 update

2.0.0 was gateway

2.1.0 was gateway

I hope they resend it as a new update to all the people that either had it expire or fail as I’d like some of the updates. And I hear the dealer can’t do OTA updates yet.

 

[Jesse-Infotainment]

I hope they resend it as a new update to all the people that either had it expire or fail as I’d like some of the updates. And I hear the dealer can’t do OTA updates yet.

Yes they can. Once they expire they become manual updates at the dealer. That is why I tell people to go to the dealer to have it manually updated.
Every single update sent out is available through fdrs now

 

[Zeromarine]

Yes they can. Once they expire they become manual updates at the dealer. That is why I tell people to go to the dealer to have it manually updated.
Every single update sent out is available through fdrs now

Ok sounds good! So ford won’t send it out as a new updated OTA for people that maybe have no idea that it expired as most people won’t check online with the guide on this website?

In saying that What do I tell them exactly when I go? I want my truck updated to 1.7.1?

Even tho ford early access says they have a fix coming for it? Not sure if it will be OTA or not they haven’t said.
Thanks for the info tho!

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