PrimeRisk
Well-known member
- First Name
- Mark
- Joined
- Aug 4, 2024
- Threads
- 8
- Messages
- 227
- Reaction score
- 242
- Location
- Denver-Metro
- Vehicles
- 2024 F-150 L Lariat, 2023 Tesla MY, 2021 Tesla MYP
- Occupation
- Technonerd
- Thread starter
- #1
Tonight I got a call from the Ford Blue Cruise team from the number (888) 898-1969.
I Googled the number and it traces back to accounts on X and Facebook that claim that they are the Software Sales support for Ford Telematics Software & Fleet Monitoring Systems. The number also shows up on a few other actual Ford websites. While it's super easy to spoof phone numbers, the person I talked to seemed to be legit.
His specific call was to gain feedback on how I liked my free trial of BlueCruse on my 2024 Lariat. This was my first indication that the call was legit. They knew my name and what vehicle I had. I confirmed that I had used it as much as I could during the 3-month trial. Then he wanted to know if I was aware of the recent price drop on the feature. I confirmed that I was. He asked if I was going to subscribe.
I said no, and I would never consider it. What followed was a volley of different questions about why I found the product to not only be deficient, but dangerous considering it's habit of disengaging at the worst possible time and annoying due to the incessant nagging when clearly looking at the road. He suggested that it was a simple case of needing to have the system calibrated, but I countered that my experiences are very consistent with others on this forum. He was not aware of this site, so I provided the URL.
He was very interested in what version of BlueCruise I was on, so I let him know that I couldn't tell him as there was no way to find that information in the app or in the vehicle menus. I suspected I was on 1.2 or 1.3, but certainly not 1.4, but until Ford saw fit to share this information, I really didn't know. He assured me that 1.4 would be rolled out soon, and I countered that I would be more than willing to try it again once it is actually on the vehicle, but I wouldn't pay to test their software, so they need to consider the Tesla approach of offering free trials to get people hooked. He said he would be able to look at my account to confirm my BC version and would call back within a few days with that information.
Overall, the conversation was positive and he thanked me for the feedback. He asked if I would be interested in participating in a longer conversation with the Ford team, probably lasting 60-90 minutes, in a few weeks. I said I'd be happy to and he said he would reach out again with scheduling.
I am thrilled that Ford is starting to take a look at why subscribership numbers are low. Has anyone else gotten a call from Ford?
I Googled the number and it traces back to accounts on X and Facebook that claim that they are the Software Sales support for Ford Telematics Software & Fleet Monitoring Systems. The number also shows up on a few other actual Ford websites. While it's super easy to spoof phone numbers, the person I talked to seemed to be legit.
His specific call was to gain feedback on how I liked my free trial of BlueCruse on my 2024 Lariat. This was my first indication that the call was legit. They knew my name and what vehicle I had. I confirmed that I had used it as much as I could during the 3-month trial. Then he wanted to know if I was aware of the recent price drop on the feature. I confirmed that I was. He asked if I was going to subscribe.
I said no, and I would never consider it. What followed was a volley of different questions about why I found the product to not only be deficient, but dangerous considering it's habit of disengaging at the worst possible time and annoying due to the incessant nagging when clearly looking at the road. He suggested that it was a simple case of needing to have the system calibrated, but I countered that my experiences are very consistent with others on this forum. He was not aware of this site, so I provided the URL.
He was very interested in what version of BlueCruise I was on, so I let him know that I couldn't tell him as there was no way to find that information in the app or in the vehicle menus. I suspected I was on 1.2 or 1.3, but certainly not 1.4, but until Ford saw fit to share this information, I really didn't know. He assured me that 1.4 would be rolled out soon, and I countered that I would be more than willing to try it again once it is actually on the vehicle, but I wouldn't pay to test their software, so they need to consider the Tesla approach of offering free trials to get people hooked. He said he would be able to look at my account to confirm my BC version and would call back within a few days with that information.
Overall, the conversation was positive and he thanked me for the feedback. He asked if I would be interested in participating in a longer conversation with the Ford team, probably lasting 60-90 minutes, in a few weeks. I said I'd be happy to and he said he would reach out again with scheduling.
I am thrilled that Ford is starting to take a look at why subscribership numbers are low. Has anyone else gotten a call from Ford?
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