Powertrain Malfunction/ Reduced Power

[Robo165]

Unfortunately, I have to add my new Lightning to the list of others who have had this same issue.

Happened to me on a day when the outside temperature dropped below 10F (not sure if there is a connection). I was in the middle of nowhere, so I had to call towing for assistance.

I've been a longtime reader of this forum, and it was a bit terrifying to read about this issue, hoping it won't happen to me. And here I am.

*Day 1*
The truck was towed to the dealer. No updates.

*Day 2*
The dealer says they are waiting for feedback from Ford engineers to proceed.

Same here 11,000 miles only issue has been not getting a full 320 range from my extended batteries. 30 degrees out and stranded with a message of power train failure. Reduced power. After 10 mins of trying to get it to move it would go 3-4 mph then completely die. Having it towed to the dealership in the morning.

Sponsored

 

[Robo165]

Day 1 @ Dealership:
Towed to dealership and nobody trained to service EV’s available. Not to mention they said they have to rope off a section to work on them because of the unknown hazards

 

[Gimme_my_MME]

Day 1 @ Dealership:
Towed to dealership and nobody trained to service EV’s available. Not to mention they said they have to rope off a section to work on them because of the unknown hazards

Uhhhhh, that's not normal procedure

 

[Beezelbubba]

Reach out to the Ford rep here, or call the Ford customer service number and let them know whats going on so they can open a case for you. They are going to want your VIN and dealer info

 

[Robo165]

Uhhhhh, that's not normal procedure

How do I reach a ford rep here on this forum?

Robert

 

[Gimme_my_MME]

How do I reach a ford rep here on this forum?

Robert

Your best bet is gonna be to call the customer relations team tomorrow, tell them you have a Lightning at the dealer and need to get a case going with the BEV team
+1-800-392-3673

 

[Ford Senior Master]

Day 1 @ Dealership:
Towed to dealership and nobody trained to service EV’s available. Not to mention they said they have to rope off a section to work on them because of the unknown hazards

Wow... sorry you are having that problem. Sounds like you may need a different dealer. Preferably one that knows what they are doing.

 

[Robo165]

Day 2 @ Dealership. Lunch time and no word from the dealer.

 

[Temix]

*Day 8-15*
No updates from the dealer
No updates from Ford
No ETA for the battery

 

[Robo165]

Day 2 @ Dealership. Lunch time and no word from the dealer.

2:00pm day 2. Dealer called and they are trying to borrow tools from another dealer. They only have 50% of the required tools. SMH!

 

[Robo165]

2:00pm day 2. Dealer called and they are trying to borrow tools from another dealer. They only have 50% of the required tools. SMH!

Now they’re saying possibly 2 months to get a partial battery (one or two modules showing faulty)WTH!!

 

[Robo165]

Day 3 @ dealership. No word at all. Good news I started a case with Ford Customer Relation ions and they contacted the dealership on my behalf.

 

[Robo165]

Day 4 @ dealership. No word at all. Good news I started a case with Ford Customer Relation ions and they contacted the dealership on my behalf.

 

[biers]

Now they’re saying possibly 2 months to get a partial battery (one or two modules showing faulty)WTH!!

Lemon law time. Depending on your state you can get them to replace it - which comes with a new federal credit. Only problem is how long till they have stock to replace it.

 

[Icebear1987]

I have a similar issue. A couple weeks ago during the cold snap, my truck lost total power with less than 10% battery left. I had to emergency charge with 120v plug until I could get enough power to get to a L2 charger. Just today, I left my house at 44% and made a quick stop and returned 20 min later with 31%. The truck was off so i'm assuming 1 battery pack/cell died. I need to schedule a visit but I need to know beforehand they can fix before i bring it in otherwise i'm out of a truck unless they give me a loaner.

Sponsored