twodogsdennis
Member
- Thread starter
- #16
Update Thursday: I appreciate all of the comments, and I had a good idea that things would turn out as they have thus far. I spoke with the dealership today and the service manager traced the crack nearly the full width of the windshield and thought there was a chip that would prevent Ford from standing behind their glass. We couldn't see a chip, but something snagged his pen. Unless we always drive in reverse, there is bound to be a "chip" in the windshield. The service manager knows how picky the company is when it comes to warranty work in general and glass in particular, but gave me a number to call at Ford. The first person to answer couldn't help, so she sent me to a second person who told me that the dealership should know how to file a claim but promised to submit my comments.
Reps like these two at Ford often have a place on their screen to write a client's comments, which most of the time is used to report nasty remarks made by the client. I always ask the rep to write down my comments since these usually go up the chain of command. I love my Lightning Pro for many reasons, but the infrastructure behind the product is often an embarrassment for a company that's been in business for over 100 years. Two concerns, owners should be given more control over the preconditioning mode. Today, because of the mild temps I could hardly hear the fan motor when I got in the truck. Last Monday, the fan could have moved paper on the dash as it was running hot and at full speed. Secondly, if a dealer has a high rating, and I believe mine does the tech should be able to submit a claim without having to ship the entire windshield to Ford for microscopic examination. I'm not angry, just annoyed. In my experience, GM and Mazda has nearly the same reputation so we are not alone as Ford owners.
Reps like these two at Ford often have a place on their screen to write a client's comments, which most of the time is used to report nasty remarks made by the client. I always ask the rep to write down my comments since these usually go up the chain of command. I love my Lightning Pro for many reasons, but the infrastructure behind the product is often an embarrassment for a company that's been in business for over 100 years. Two concerns, owners should be given more control over the preconditioning mode. Today, because of the mild temps I could hardly hear the fan motor when I got in the truck. Last Monday, the fan could have moved paper on the dash as it was running hot and at full speed. Secondly, if a dealer has a high rating, and I believe mine does the tech should be able to submit a claim without having to ship the entire windshield to Ford for microscopic examination. I'm not angry, just annoyed. In my experience, GM and Mazda has nearly the same reputation so we are not alone as Ford owners.
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