Truck will not go into neutral, bricked

[j150]

Wife got home from a weekend trip. Parked in the driveway. Went to move the truck and nothing. Would not shift out of park. We had a spare battery, don't ask why, so we swapped it out, thinking it might be a 12 volt problem. Nope. Checked to see if it would take a charge, nope, red light.

We tried all the ways to get the truck to go into neutral. None of them worked. Will not charge. Basically dead in the water.
Tow truck driver had to drag the truck onto the flatbed. Dealer was not helpful either. If the software fails, then everybody is hosed.

We did just get an over the air update. Wonder if they missed a test case for getting into neutral in case of emergency?

Hope it doesn't cost too much to repair.

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[bmwhitetx]

Lots of similar problems. If you scroll down to the bottom of this page (assuming you're on a PC), you will see lots of Similar Threads. Find one that has your exact symptoms.

 

[Gimme_my_MME]

Won't go into neutral and won't charge are 2 very different things. And then saying you just got an OTA update and you disconnected your 12v. Was the OTA still going and you did this? Did it say on the screen the OTA failed?

 

[Cobalt Blue]

Foot on accelerator and brake at same time should allow you to place it into neutral. Then press the neutral hold button, otherwise it will go back into park.

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