Updates Will Not Turn On

[Doggy-Dog]

Automatic Updates and Notifications sliders will not turn on. Reading the manual did not help. Must be some simple setting I have missed. Ideas, thoughts?

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[grog]

Just a guess but it could be related to all the information gathering / sharing settings in some other menu. I know when I've tried disabling all of them, something else I did want got disabled.

 

[Zeromarine]

Just a guess but it could be related to all the information gathering / sharing settings in some other menu. I know when I've tried disabling all of them, something else I did want got disabled.

There are a bunch of threads about this in the sync/OTA section etc.

 

[Big Dog Daddy]

Automatic Updates and Notifications sliders will not turn on. Reading the manual did not help. Must be some simple setting I have missed. Ideas, thoughts?

After 6 days of checking before going to work.
Still,, dead slides, no version and no revision numbers.
Has the status on your truck changed?

 

[Zeromarine]

After 6 days of checking before going to work.
Still,, dead slides, no version and no revision numbers.
Has the status on your truck changed?

Mines the same

 

[Ford Motor Company]

Automatic Updates and Notifications sliders will not turn on. Reading the manual did not help. Must be some simple setting I have missed. Ideas, thoughts?

Hi there! Will you send us a private message with your VIN and dealership info? I can look into things on my end. Thanks!

 

[tboo72]

Automatic Updates and Notifications sliders will not turn on. Reading the manual did not help. Must be some simple setting I have missed. Ideas, thoughts?

Mines the same. Its been like that for a few months. I took mine to my dealer for them to look at and they were clueless. So frustrating.

 

[Tosh]

I saw the same thing on my screen a couple of days ago - auto updates = off, notifications = off, and I could not turn them on again.

I tried setting up a schedule to receive updates every Tuesday night - it seemed to work. I'll need to check and see if that schedule is still in place

 

[Big Dog Daddy]

Hi there! Will you send us a private message with your VIN and dealership info? I can look into things on my end. Thanks!

Hi

I think it's good thing that Ford cares enough about there customers to monitor forums and reach out to their customers with help. Thank you!

I to have the identical problem with my F-150, as well as many others on this forum and other F-150 forums. There's 100's of people out there with this identical problem, and that translates to 1000's of expensive trucks having the same problem, whether realized or unrealized by the customer.

Ford's corporate website offers only simplistic help at best. I spent over an hour on Ford chat trying to resolve this issue with no elevation in technical support and to no avial, Only to be asked in the end "I can help you locate a dealer if you would like" this only brought further frustration.

I stopped at my dealership this past Saturday to see if I could get some help or maybe an answer. The service writer looked at me like I had two heads when I asked about over the air updates, and told me "you'll have to make an appointment he doesn't know anything about it, we'll need to look at the truck". Leaving me with zero confidence they would have the ability to fix it. This appears to be an issue created by Ford and ota.

Why doesn't Ford message it's customers through Ford Pass or email and say "We recognize there's a problem with ota and we're working on it". Instead they leave all there customers frustrated and in the dark.

Please help all of us.
Thank you

 

[MikeYQM]

Because Ford is an automotive company that relies on automotive techs to deal with software issues that they aren’t nearly well trained enough to deal with.

Ford also has underinvested in the software engineering and development part of the game despite over investing in the use of tech. The put the cart before the horse and their infrastructure isn’t up to snuff to deal with issues.

When a software issue pops up, there are 2 streams to deal with it:

1. the customer calls the customer support line and gets a call center agent who isn’t trained well enough to understand the issue and it goes poorly reported based on the customers understanding of the problem.

2. the customer goes to a dealer who’s tech is trained to plug in FDRS and run a few updates or diagnostics based on predetermined service steps. They aren’t trained to troubleshoot or even understand the tech, so they contact Ford with the same result as #1.

Then, once Ford gets enough complaints about an issue, they can cobble together enough details to release a fix. BUT when the problem is the OTA failing itself, they have no proper way to deliver that fix.

You can see this problem clearly in the failed BlueCruise roll out for Job 1 trucks and in how long these issues take to fix. None of these issues should take months to identify, diagnose and develop a fix for if Ford was properly setup to deal with them. You don’t see issues like this when Apple or Microsoft release a bad piece of software. Their fixes are rolled out within a few weeks with high priority because the are setup to deal with them and the prioritize the user experience that is affected by software performance.

What Ford needs is to properly invest in tech support at the customer contact level. Have software specialists available both at call centers and dealers who can properly interpret a customers complaint, diagnose and report and issue and troubleshoot issues when they go wrong. Your dealer tech might know how to walk through the steps in FDRS, but do they really understand what they’re doing when it comes to tech? No. They don’t know that the software update for module B relies on module A to be updated first.

This is why we are seeing so many issues in the field, ones that are being diagnosed and fixed by people like Iceman77 when the dealer techs simply give up after failing.

 

[Snakebitten]

Yep. Agreed.
I think that progress marches forward even if it trips and stumbles in that direction.
Someday in the future there will be a service bay that does not need a 2-post lift or a giant roll around Snap-on toolbox. Rather it will be equipped with a few large screen monitors, a few cpu's, and a guy/gal that can wear street clothes without concern of greese or oil.

It's a necessity.

 

[Heavishot]

Same problem here. I’ll have the dealer take a look next time I’m due for an oil change. Hopefully by then they will have dealt with it on another truck.

 

[donhm2]

2021 F150 Lariat: No automatic updates: Just spend hour with Ford technical support, who were amazingly helpful. After resetting everything possible 2nd tech found an internal memo that Ford is aware of the problem and is working on a solution that will have to come through the dealer programing. It is not published anywhere according to the tech. If one looks on the Sync 4, Software Version: Revision: should be followed by a number. (no number on mine) She referred to Revision "1.71" but obviously was not authorized to give out more information. Hopefully in a couple of weeks........ check with dealer.....

 

[Big Dog Daddy]

Automatic Updates and Notifications sliders will not turn on. Reading the manual did not help. Must be some simple setting I have missed. Ideas, thoughts?

Hi, Was Ford Motor Company able to help you with this issue? Has your truck been repaired? Could you share with us what they were able to do for you?
Thank you!

 

[donhm2]

Hi, Was Ford Motor Company able to help you with this issue? Has your truck been repaired? Could you share with us what they were able to do for you?
Thank you!

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