Charge Station Pro Problems

[PACSMAN]

Same here last night. I have mine set to charge between 11 PM - 8 AM.

I thought power cycling the CSP had fixed it, but it didn't. Temperature in the charging location overnight is in the mid 70's.

I looked at the charge log and it appears to charge normally and I don't see any errors on the CSP settings. I ended up with 8 errors all within a few mins.

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[shutterbug]

My charger was installed by a local , licensed electrician. Also I got another 14 last night . Yesterday was in the low 90s . The only other change I’ve mad recently is unspooling all of the charging cord As I’ve been parking my truck further away from the charger.

Is the "low 90s" ambient temperature? What is the temperature of the CSP?

 

[PACSMAN]

Mine was operating in the mid 70s when I got the error.
I don’t know the temperature of the CSP as mine charges overnight

 

[ChrisCon]

My house has 200 amp service. My charger is on a 100 amp breaker and I have it set to charge at the full 80 amp service. I'm going to turn it down in the app to 60 amps tonight to see if it makes any difference. I wonder if it's possible that I'm drawing too much electricity at one time if the air conditioners, etc are running late at night still when the truck is charging.

 

[ChrisCon]

Is the "low 90s" ambient temperature? What is the temperature of the CSP?

Low 90s was actually during the day.. The air temperature was probably closer to 80 at night. I will measure the CSP temperature tonight with my IR thermometer.

 

[Stlww18]

For what it's worth, I have had this issue with my wife's Pacifica PHEV and clipper creek chargers on occasion. It seems like it's a communication issue between the charger and car, in her case; it charges fully, stops, depletes some energy (battery cooling fans, 12v system, etc) and then restarts the charger.

I was at a birthday party with my daughter, plugged in to a common clipper creek level 2, and got about a message every 30 seconds until I went and physically unplugged it.

This should NOT be an issue with the FCSP and the Lightning, since they were made for eachother, but it sounds very similar.

 

[FlasherZ]

My house has 200 amp service. My charger is on a 100 amp breaker and I have it set to charge at the full 80 amp service. I'm going to turn it down in the app to 60 amps tonight to see if it makes any difference. I wonder if it's possible that I'm drawing too much electricity at one time if the air conditioners, etc are running late at night still when the truck is charging.

Many first-gen Tesla users found that 80A charging was pretty aggressive and resulted in some hot handles and weird effects. By turning it down to a 72A or even 64A charging level, they found far more stability.

Personally, I haven't found problems @ 80A (even at my high 248V grid voltage) but I know others have. Since the newer Teslas can only charge at 72A, that tended to take care of many of the edge cases.

 

[Crilly]

If you turn circuit breaker’s off and turn back on does it start charging again?

low voltage when something starts then would be a problem.

 

[Com@]

Same issue here.... a lot of messages from the station.

 

[bg226]

I tried starting a chat session with support in the FordPass app and they gave me a number to call. It was the marketing department, they forwarded me to the FordPass department, but it turned out to be the Lincoln department. They forwarded me to the EV department, but it turned out to be the marketing department. They then forwarded me to the Lightning department, which turned it to be the customer satisfaction department. I'm getting no where with their support.

 

[Gimme_my_MME]

I tried starting a chat session with support in the FordPass app and they gave me a number to call. It was the marketing department, they forwarded me to the FordPass department, but it turned out to be the Lincoln department. They forwarded me to the EV department, but it turned out to be the marketing department. They then forwarded me to the Lightning department, which turned it to be the customer satisfaction department. I'm getting no where with their support.

+1-800-392-3673
And ask to be transferred to the BEV team

 

[bg226]

+1-800-392-3673
And ask to be transferred to the BEV team

They just gave me that number and transferred me.

 

[shutterbug]

Same issue here.... a lot of messages from the station.

Whisky, Tango, Foxtrot!!! You're in Quebec, right? What hope do those of us in Arizona have? Personally, I would not find this acceptable, and initiate warranty replacement.

 

[AZT9]

I tried starting a chat session with support in the FordPass app and they gave me a number to call. It was the marketing department, they forwarded me to the FordPass department, but it turned out to be the Lincoln department. They forwarded me to the EV department, but it turned out to be the marketing department. They then forwarded me to the Lightning department, which turned it to be the customer satisfaction department. I'm getting no where with their support.

Literally the same thing happened to me for another issue

 

[bg226]

Well the transfer didn't work and I got hung up on. I've already spent over 45 minutes talking to like 10 different people in different departments. I'll call back another time. What a waste of time.

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