Thank you. I will check with ford customer service to see what it says on their end. My dealer said that he had already contacted the regional rep and whoever is above him (this is how it got reentered in the first place) but then the regional rep told him nothing can be changed on the order. None of that makes any sense to me. Why bother putting it back in at all? Dealer said I should just sit and wait to see if anything changes on the order. It's very frustrating.Keep working with your dealer.
Have your dealer reach out to their brand manager or regional rep before you go back.
The dealer may have to approve the equipment removal (scales, heated steering, etc) along with your signature to be sent to Ford before Ford will remove it from "HOLD" status.
Take a look at the VVR at your dealer and confirm if your build is listed as "Clean - Unscheduled".
When it's in priority 10 thru 19, that's the dealer range they can assign.
Once Ford assigns a VIN, Ford can move it to priority 1.
Call Ford new vehicle marketing and ask them status as well.
My Mustang Mach E was pushed from '22 to '23 as well and it took a lot of back and forth between the dealer and myself. Dealer could not verify amount of Private Cash Offer on their screen.
After a week, got my Premium MME order in - got VIN # last week, scheduled for 12/5/22 build, and Ford Marketing confirmed priority 1 status along with $6,000 PCO
Well, the visit to my dealer was a bust. He wouldn't take me into his office to look at the order on the computer. He only brought out the print out of the order screen. I asked him to explain what kind of error he is getting when he tries to remove the scales. He just kept saying that it won't let him change it and I'll never get the truck because 'ford is going to cater to who they want to cater to.' He says he tried to change it to priority 99, twice, but it didn't work. He also reiterated that I should just wait 2-3 weeks to see if ford does anything with it.
Priority 19 is a default priority assigned at a dealer. That shouldn't inhibit you, I got scheduled as a Priority 19.
This is how I feel as well. I understand strong demand and supply chain issues are outside of Ford’s control. The part that is frustrating me is how dependent we are on dealers being tuned in to those issues and required to take correct and timely action in order for us to get our trucks. I see examples on here of dealers who are doing this well and then those who are really struggling to adapt.
Likewise, giving the customer more information. I only figured out what was actually happening because of this forum. The dealer didn't seem very computer savvy, so after reading what needed to be done to push my order through, I'm not surprised he botched it.
Do you really believe that or is that just an incompetent dealer passing the blame?
Incompetent, lazy dealerships should lose their entire franchise agreement, JMHO
It's honestly hard to tell. Dealer has not expressed any accountability for canceling it in the first place. He is 100% blaming Ford. My husband is convinced the dealer canceled it on purpose because this happened a few days after we checked out the demo, and he subsequently got a call from the sales team about our "interest in their Ford lightning". We were 100% clear when checking out the demo that we had an order in. In the other hand, the salesman is not very tech savvy, so botching the onboard scale removal is also a distinct possibility.
