tls
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I'm standing right now, in some frustration, in the Newburgh NY Wal-Mart. After 6 attempts my truck is finally charging. 3 times previously this week I've rolled up to an EA charger and found most or all handles not working and exchanged views with other Ford customers trying to charge. Suffice to say nobody's happy about this. The other mornings I had enough charge to keep rolling to my destination - barely - but today I had to stick it out.
Just to give a sample of today's nonsense at this 4-handle EA station:
Handle 10283-02 - plugged in, got all the way through the screens to "processing payment" then told me to unplug, replug, and would not perform plug-and charge. Also would not accept credit-card payment; could not attempt activation via the EA app as the app is hanging on login this morning (others waiting here reported the same problem).
Handles 10283-01 and 101283-03: got to "connecting to vehicle" and then immediately marked themselves as "unavailable".
Handle 10283-04, once an Audi attempting unsuccessfully to charge drove away in frustration: plug and charge worked on the 2nd attempt.
EA "call to activate" phone number: still on hold after 15 minutes.
If the last handle at this station, which is the only one along I87 to nearly Albany since the state rest areas are currently out of service for construction, had not finally worked, I would have been stuck until 10AM when a nearby Kia dealer opens - if they'd even let me charge there.
Oh, did I mention the EA station layouts in Walmart lots were recently enhanced with extra bollards that make it quite difficult to even get out of an F150 without denting the driver side door? It's great to have to repeatedly navigate this while trying every charger at a station because most of them don't work.
Meanwhile I am late to work despite leaving an hour early in anticipation of EA charging problems, and I got to watch a constant stream of Teslas pulling in and out of the adjacent Supercharger topping up with no trouble and going about their business.
Again, this is the 3rd EA station where I've seen this kind of problem *this week*. I've heard multiple other drivers who, like me, had switched from Teslas or still also own Teslas cursing Ford and EA and ruing their decision. Sure, it's temporary frustration that passes, and I love my truck, but let people down often enough and that will change.
Ford is a big EA customer. They need to put the screws to them to address these problems. With the telemetry EA has on stations it's inconceivable they don't know what's going on and Ford should insist they aggressively lock stations exhibiting this kind of problem into free mode until they're *sure* they're durably fixed. And their app hanging on login...I'm sure EA doesn't see this as serious since it leads customers with discount plans to pay full rate and never get refunds (since it is impossible to reach them on the phone!) but Ford should have someone testing this every hour all day long and impose penalties on EA while it's happening.
Ford needs to throw its weight around and get this fixed before lasting brand damage is done.
Just to give a sample of today's nonsense at this 4-handle EA station:
Handle 10283-02 - plugged in, got all the way through the screens to "processing payment" then told me to unplug, replug, and would not perform plug-and charge. Also would not accept credit-card payment; could not attempt activation via the EA app as the app is hanging on login this morning (others waiting here reported the same problem).
Handles 10283-01 and 101283-03: got to "connecting to vehicle" and then immediately marked themselves as "unavailable".
Handle 10283-04, once an Audi attempting unsuccessfully to charge drove away in frustration: plug and charge worked on the 2nd attempt.
EA "call to activate" phone number: still on hold after 15 minutes.
If the last handle at this station, which is the only one along I87 to nearly Albany since the state rest areas are currently out of service for construction, had not finally worked, I would have been stuck until 10AM when a nearby Kia dealer opens - if they'd even let me charge there.
Oh, did I mention the EA station layouts in Walmart lots were recently enhanced with extra bollards that make it quite difficult to even get out of an F150 without denting the driver side door? It's great to have to repeatedly navigate this while trying every charger at a station because most of them don't work.
Meanwhile I am late to work despite leaving an hour early in anticipation of EA charging problems, and I got to watch a constant stream of Teslas pulling in and out of the adjacent Supercharger topping up with no trouble and going about their business.
Again, this is the 3rd EA station where I've seen this kind of problem *this week*. I've heard multiple other drivers who, like me, had switched from Teslas or still also own Teslas cursing Ford and EA and ruing their decision. Sure, it's temporary frustration that passes, and I love my truck, but let people down often enough and that will change.
Ford is a big EA customer. They need to put the screws to them to address these problems. With the telemetry EA has on stations it's inconceivable they don't know what's going on and Ford should insist they aggressively lock stations exhibiting this kind of problem into free mode until they're *sure* they're durably fixed. And their app hanging on login...I'm sure EA doesn't see this as serious since it leads customers with discount plans to pay full rate and never get refunds (since it is impossible to reach them on the phone!) but Ford should have someone testing this every hour all day long and impose penalties on EA while it's happening.
Ford needs to throw its weight around and get this fixed before lasting brand damage is done.
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