Frunk Fault Repair

[TAPCF]

I have a 2023 Lariat Lightning ER. Last while driving home on the highway I suddenly had a dash warning telling me that the frunk was not closed and to safely stop and close it. I had just loaded items in the frunk and I used my fob to close the frunk. When I stopped to take care of the problem the frunk seemed to be completely closed. I thought I would open it and then close it again. However it wouldn’t respond to any attempt to open it. I tried to use the manual frunk release in the cabin but it wouldn’t completely release so I forced it shut and drove home.
After numerous attempts I finally manually got the frunk to release. The dash now has a Frunk Fault Service warning and a continuous frunk fault icon. I tried several things that I have seen on this forum to see if I could reset the issue but nothing worked so I called my dealer for service. The thing that really irks me, beside the frunk not working, is the dealer’s service department telling me that the earliest they can schedule the pickup is January 22! I’m really unhappy that it takes over 3 weeks before they will even begin to look at the truck. It‘s a good thing that I was finally able to get the frunk opened and everything out of it.

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[MontanaLightning]

My local dealer is two months out for any service. Three weeks would be a huge improvement for them. I find that after pulling the frunk release it's best to pull it a second time all the way out and slowly release tension on the cable.

 

[TAPCF]

Thanks for the advice. I have tried pulling the release two times but haven’t slowly released the second time. Also what do you think the reason for the long delay in service? Do these dealers have only one person trained to take care of the few EV’s they’ve sold? Is the pay, benefits and working conditions so poor that nobody wants to work for them or stay on after getting the technical training? Just wondering?

 

[Henry Ford]

Also what do you think the reason for the long delay in service?

Because "Quality is Job 1" came from the marketing department, not the manufacturing department.

 

[The Quiet Man]

………. Do these dealers have only one person trained to take care of the few EV’s they’ve sold? Is the pay, benefits and working conditions so poor that nobody wants to work for them or stay on after getting the technical training? Just wondering?

The short answer to your questions is “YES”. I live in the same area as you and have experienced the same wait times for service appointments. You will also find knowledgeable help very limited and need to avoid the person that is not certified for BEV’s as the advice given may lead to unnecessary complications resulting in further service visits.

 

[TAPCF]

The short answer to your questions is “YES”. I live in the same area as you and have experienced the same wait times for service appointments. You will also find knowledgeable help very limited and need to avoid the person that is not certified for BEV’s as the advice given may lead to unnecessary complications resulting in further service visits.

Unfortunately I am sure that you are right. This type of issue with dealer service really hurts Ford’s already poor effort to sell and service EV’s. I can understand why so many potential buyers want to avoid dealers and continue to go the route of Tesla and Rivian even if they like a dealer-only EV.

In Iowa the dealer lobby prevents Ford or any auto manufacturer to set up showrooms and sell directly to customers. The direct sell manufacturers have control over sales and service without reliance on both “good and mediocre or poor dealerships.”

 

[MontanaLightning]

The dealer I purchased from has much better service, but they a full ER battery charge away. The distance is not as convenient as my local dealer.

 

[Randall Stephens]

I have a 2023 Lariat Lightning ER. Last while driving home on the highway I suddenly had a dash warning telling me that the frunk was not closed and to safely stop and close it. I had just loaded items in the frunk and I used my fob to close the frunk. When I stopped to take care of the problem the frunk seemed to be completely closed. I thought I would open it and then close it again. However it wouldn’t respond to any attempt to open it. I tried to use the manual frunk release in the cabin but it wouldn’t completely release so I forced it shut and drove home.
After numerous attempts I finally manually got the frunk to release. The dash now has a Frunk Fault Service warning and a continuous frunk fault icon. I tried several things that I have seen on this forum to see if I could reset the issue but nothing worked so I called my dealer for service. The thing that really irks me, beside the frunk not working, is the dealer’s service department telling me that the earliest they can schedule the pickup is January 22! I’m really unhappy that it takes over 3 weeks before they will even begin to look at the truck. It‘s a good thing that I was finally able to get the frunk opened and everything out of it.

Try this:

1) Get a helper
2) manually pull release once from the cabin
3) have helper lift the trunk from under the front grab location
4) pull the manually release a second time while they’re lifting up
5) have helper keep lifting and pull A THIRD TIME on the manual release

The trunk should now fully open with the helper lifting it to the top stops

6) Hit the emergency release button

7) Hold the frunk open close button for several seconds until it beeps at you, this sets the fully open point again but probably isn’t necessary

8) Hit frunk button

9) Enjoy

10) Complain to ford that this isn’t in the manual correctly

 

[Rickgk]

I have a 2023 Lariat Lightning ER. Last while driving home on the highway I suddenly had a dash warning telling me that the frunk was not closed and to safely stop and close it. I had just loaded items in the frunk and I used my fob to close the frunk. When I stopped to take care of the problem the frunk seemed to be completely closed. I thought I would open it and then close it again. However it wouldn’t respond to any attempt to open it. I tried to use the manual frunk release in the cabin but it wouldn’t completely release so I forced it shut and drove home.
After numerous attempts I finally manually got the frunk to release. The dash now has a Frunk Fault Service warning and a continuous frunk fault icon. I tried several things that I have seen on this forum to see if I could reset the issue but nothing worked so I called my dealer for service. The thing that really irks me, beside the frunk not working, is the dealer’s service department telling me that the earliest they can schedule the pickup is January 22! I’m really unhappy that it takes over 3 weeks before they will even begin to look at the truck. It‘s a good thing that I was finally able to get the frunk opened and everything out of it.

Doesn’t it seem odd that ANY electric vehicle repair, parts or appointment is ALWAYS 3-4 weeks or months to even get scheduled for repair or “get the part” and often times get your vehicle back from the dealer.
If I was a person prone to believing conspiracy theories I might think this is a conspiracy of someone (dealers?) to discourage people from buying electric vehicles for some odd reason.
I don’t know. It’s just a thought.

 

[Ford Motor Company]

I have a 2023 Lariat Lightning ER. Last while driving home on the highway I suddenly had a dash warning telling me that the frunk was not closed and to safely stop and close it. I had just loaded items in the frunk and I used my fob to close the frunk. When I stopped to take care of the problem the frunk seemed to be completely closed. I thought I would open it and then close it again. However it wouldn’t respond to any attempt to open it. I tried to use the manual frunk release in the cabin but it wouldn’t completely release so I forced it shut and drove home.
After numerous attempts I finally manually got the frunk to release. The dash now has a Frunk Fault Service warning and a continuous frunk fault icon. I tried several things that I have seen on this forum to see if I could reset the issue but nothing worked so I called my dealer for service. The thing that really irks me, beside the frunk not working, is the dealer’s service department telling me that the earliest they can schedule the pickup is January 22! I’m really unhappy that it takes over 3 weeks before they will even begin to look at the truck. It‘s a good thing that I was finally able to get the frunk opened and everything out of it.

Hello! Send us a private message with your VIN and current mileage. Allow me to see what I can do to assist. Thanks!

 

[Adventureboy]

@TAPCF I am curious if you have tried @Randall Stephens process and if it helped? Given the number of challenges lately with the Frunk latch it would be good to know if you've had success with it.

 

[TAPCF]

I plan to try this process later on today. I will let everyone know if this actually works.

 

[Heliian]

ANY electric vehicle repair, parts or appointment is ALWAYS 3-4 weeks or months to even get scheduled for repair or “get the part” and often times get your vehicle back from the dealer.

This isn't just ev's, it's all vehicles. Shops can't keep up. Service appointments have been 3 weeks for at least a year now. Basically it's lack of parts and lack of mechanics. Everyone wants free maintenance, this is what happens.

 

[TAPCF]

@TAPCF I am curious if you have tried @Randall Stephens process and if it helped? Given the number of challenges lately with the Frunk latch it would be good to know if you've had success with it.

I wanted to let you and anyone else with this issue that my wife and I tried the @Randall Stephens posted process this morning. We’re happy to report that it worked! The Frunk now opens and closes properly and the Frunk Fault icon is gone. The only warning that popped up when I started the truck after completing the process was a message telling me that the emergency release button in the Frunk had been pushed. Hopefully this Frunk Fault issue is now gone.

 

[Adventureboy]

I wanted to let you and anyone else with this issue that my wife and I tried the @Randall Stephens posted process this morning. We’re happy to report that it worked! The Frunk now opens and closes properly and the Frunk Fault icon is gone. The only warning that popped up when I started the truck after completing the process was a message telling me that the emergency release button in the Frunk had been pushed. Hopefully this Frunk Fault issue is now gone.

Awesome news! I'll add @Randall Stephens process to my list of tricks for the Lightning.

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