CyberIllusion
Member
- First Name
- Corey
- Joined
- Jan 15, 2024
- Threads
- 1
- Messages
- 6
- Reaction score
- 2
- Location
- Canton, GA
- Vehicles
- F150 Lightning
- Thread starter
- #1
July 16, 2024 Update
Ford was able to fix my truck back in mid Feb. (2024) after over a month of it being at the dealership. Unfortunately the same issue has occurred again (July 6th, 2024) and I'm once more dropping the truck off at the dealership. For the past week and a half the power has been capped at 51% and the battery wont charge past 54%. I'm quite disappointed this has happened again but am not surprised. I've developed a severe lack of trust in the long-term reliability of this vehicle and regret ever buying it.
@Ford Motor Company
Original Post from Jan. 2024
I wanted to warn about the potential downfall of purchasing a vehicle from Ford Motor Company because you could end up stuck with a very expensive brick and/or put into a precarious financial situation through no fault of your own.
As a father of two special needs children, I have to travel back and forth across two counties multiple times a day for medical/educational services. Last year I purchased an $80,000 F-150 Lightning electric truck to replace our main vehicle with the hope of saving gas and helping the environment as I racked up the miles.
On 12/30/23 with only 25,500 miles on the dash, the truck failed with a bad battery module, refusing to charge past 50% with limited acceleration. I dropped the truck off on 01/03/24 at Chestatee Ford in Dahlonega GA. On 01/26/2024 I was told that the dealership halted repairs on my truck because they needed to order more specialty EV tools. I don’t fault the dealership for this issue, since its Ford’s responsibility to ensure they have the tools and parts needed to service EVs.
In addition to this Ford:
So now I’m essentially stuck paying for an $80,000 truck I can’t drive with no idea on when or if it will be fixed. This is also affecting the ability to provide my kids with the services they need.
The only thing I did wrong was believe in Ford and now its costing me dearly. I stood by them as a company and gave them my hard-earned money to fulfill the dream of owning an EV truck. I put my reservation in the exact day it was open (05/19/2021) and worked a temporary second job to save enough for the down payment. I spent countless long nights working and waiting for a chance to make this dream come true. I never thought I would feel so defeated and cheated watching this dream get torched by the very company I thought would stand up for me. This truck is obviously a lemon whether at 24,000 or 25,500 miles and Ford knows it. I just wish they would stop being cowards and commit to their customers just as their website claims:
But in reality it feels like they’re not committed to me, but rather to their bottom-line, profits and shareholders. Henry Ford once said “A business that makes nothing but money is a poor business..” and the modern Ford corporation is proving him correct.
A decent company tends to do right by their customers and places their needs first; not just when its convenient, profitable or looks good for marketing / social media (like You Mode). A good company will do right behind closed doors, even when it’s not pleasant or costs them money. Companies like this care about the quality of the customer experience. Again, as Henry Ford said: “Quality means doing it right when no one is looking”.
I’m now burdened with having to make some tough financial decisions with negative long-lasting impacts, simply because I bought from the wrong manufacturer.
Ford was able to fix my truck back in mid Feb. (2024) after over a month of it being at the dealership. Unfortunately the same issue has occurred again (July 6th, 2024) and I'm once more dropping the truck off at the dealership. For the past week and a half the power has been capped at 51% and the battery wont charge past 54%. I'm quite disappointed this has happened again but am not surprised. I've developed a severe lack of trust in the long-term reliability of this vehicle and regret ever buying it.
@Ford Motor Company
Original Post from Jan. 2024
I wanted to warn about the potential downfall of purchasing a vehicle from Ford Motor Company because you could end up stuck with a very expensive brick and/or put into a precarious financial situation through no fault of your own.
As a father of two special needs children, I have to travel back and forth across two counties multiple times a day for medical/educational services. Last year I purchased an $80,000 F-150 Lightning electric truck to replace our main vehicle with the hope of saving gas and helping the environment as I racked up the miles.
On 12/30/23 with only 25,500 miles on the dash, the truck failed with a bad battery module, refusing to charge past 50% with limited acceleration. I dropped the truck off on 01/03/24 at Chestatee Ford in Dahlonega GA. On 01/26/2024 I was told that the dealership halted repairs on my truck because they needed to order more specialty EV tools. I don’t fault the dealership for this issue, since its Ford’s responsibility to ensure they have the tools and parts needed to service EVs.
In addition to this Ford:
- Wouldn’t explain why the battery module failed at only 25,500 miles.
- Wouldn’t tell me if the other battery modules were also defective.
- Wouldn’t tell me how much longer it would take to fix or if it could be fixed at all.
- Wouldn’t offer me a loaner. Instead recommending that I come out of pocket for a rental.
So now I’m essentially stuck paying for an $80,000 truck I can’t drive with no idea on when or if it will be fixed. This is also affecting the ability to provide my kids with the services they need.
The only thing I did wrong was believe in Ford and now its costing me dearly. I stood by them as a company and gave them my hard-earned money to fulfill the dream of owning an EV truck. I put my reservation in the exact day it was open (05/19/2021) and worked a temporary second job to save enough for the down payment. I spent countless long nights working and waiting for a chance to make this dream come true. I never thought I would feel so defeated and cheated watching this dream get torched by the very company I thought would stand up for me. This truck is obviously a lemon whether at 24,000 or 25,500 miles and Ford knows it. I just wish they would stop being cowards and commit to their customers just as their website claims:
But in reality it feels like they’re not committed to me, but rather to their bottom-line, profits and shareholders. Henry Ford once said “A business that makes nothing but money is a poor business..” and the modern Ford corporation is proving him correct.
A decent company tends to do right by their customers and places their needs first; not just when its convenient, profitable or looks good for marketing / social media (like You Mode). A good company will do right behind closed doors, even when it’s not pleasant or costs them money. Companies like this care about the quality of the customer experience. Again, as Henry Ford said: “Quality means doing it right when no one is looking”.
I’m now burdened with having to make some tough financial decisions with negative long-lasting impacts, simply because I bought from the wrong manufacturer.
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