CSP-23B57 for High Voltage Battery Notice

[TaxmanHog]

My dealer told me they were waiting for some sort of tool to complete the repair, and from after looking at the video, it could be the thermal paste gun.

Anyhow, still waiting for them to get whatever tool it was and finish the job. They don't work weekends, so it looks like I won't hear anything until next week at the earliest.

From my understanding the thermal paste is mixed special and sent to the dealer ~just in time~ for installation, apparently it sets quickly even in the caulking tubes so they don't want them sitting on stock room shelves for months unused

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[IdeaOfTheDayCom]

From my understanding the thermal paste is mixed special and sent to the dealer ~just in time~ for installation, apparently it sets quickly even in the caulking tubes so they don't want them sitting on stock room shelves for months unused

In the video, the paste was in two tubes that mix on the fly like epoxy, so perhaps that twin barrel dispenser is the tube they're waiting for. I can see it has a pneumatic connector, so it must take quite a lot of force to push it through.

My dealer has horrible communication, so if I didn't call them I'd have even less information. No idea what tool, no idea when the tool should arrive, no idea how long it will take after the tool arrives.

Meanwhile, I hate not having my truck. I was planning a weekend bike ride with the family and I need it to throw all the bikes into, and just yesterday I struggled to get a dishwasher into the back of the loaner car they gave me (an Explorer). As I've said to non-truck people for years, once you get your first truck, it's hard to imagine NOT having a truck.

One other thing. My brother is taking delivery on a Cybertruck in the next week or so. I really wanted to do a head to head video.

 

[GDN]

My truck has returned home. Appears to be a good repair. Drove it 30 miles, it is charging and there is still fluid in the reservoir - I'll keep an eye on it a few days.

All told the truck was in for 3 weeks. Out of 21 months it has spent 6 weeks in for service. The dealership appeared to do a fair checkout, and when reviewing, the module was not truly out of spec, but it was so close to the edge. Ford engineering had them replace module 6.

The only complaint I really have and most would be happy with this, they washed the truck without asking and then added a perfume smell, that is strong. It is in the garage with the windows down.

It's never had anything but a hand wash and it has a ceramic coating. I'm hoping that is enough that they didn't put scratches in the clear coat and hoping the odor goes away in a few days.

 

[IdeaOfTheDayCom]

All told the truck was in for 3 weeks. Out of 21 months it has spent 6 weeks in for service. The dealership appeared to do a fair checkout, and when reviewing, the module was not truly out of spec, but it was so close to the edge. Ford engineering had them replace module 6.

Glad to hear a happy ending!

I'm uneasy with the idea that we need to trust our dealers to drop and open the whole battery pack to make these repairs, and hoping they put everything back right and that we don't have to worry about another failure.

I'm still waiting and hoping for some news soon, but they never communicate the status.

 

[Joe.....Montana]

Purchased '23 Lightning ER about three weeks ago. Just saw CSP 23B57 and called local dealership (not purchasing dealership) for update. They are sending a mobile tech out on Friday to perform CSP 23B70 and CSP 23B57. Quick scan of this thread has me worried. How often does the software update lead to identification of a faulty module? Have loved the truck thus far (trying to convince my wife to buy a second because dealers in Montana are having a heck of a time selling them), but if I'm a month in, and the thing ends up being bricked and parked at the dealership I may be out on Ford.

 

[Zprime29]

Purchased '23 Lightning ER about three weeks ago. Just saw CSP 23B57 and called local dealership (not purchasing dealership) for update. They are sending a mobile tech out on Friday to perform CSP 23B70 and CSP 23B57. Quick scan of this thread has me worried. How often does the software update lead to identification of a faulty module? Have loved the truck thus far (trying to convince my wife to buy a second because dealers in Montana are having a heck of a time selling them), but if I'm a month in, and the thing ends up being bricked and parked at the dealership I may be out on Ford.

They are supposed to run a battery health test after applying the update, it'll be known as soon as they do that if there's a bum module. There's no correlation to getting the update and a module failing down the road. The update is supposed to keep the truck drivable and prevent it from bricking if a module goes bad in the future. I don't worry about it, I figure even if Ford was wrong and it's a full 10% of Lightnings affected, I'm still at 90% odds that mine is fine. I like those odds.

 

[TaxmanHog]

How often does the software update lead to identification of a faulty module?

It's hard to say since many ~new~ forum members come in the door with complaints and bad experiences skewing the results, the production statisticians at the factory said maybe 4% are affected, that was proposed number a year ago, we have no idea what the actual impact has been to date.

 

[ScubaSteve_TheReal]

It's hard to say since many ~new~ forum members come in the door with complaints and bad experiences skewing the results, the production statisticians at the factory said maybe 4% are affected, that was proposed number a year ago, we have no idea what the actual impact has been to date.

Agree 96% but after being one of the 4% people on my first lightning that was enough of a red flag to me to let her go and get a different one…. Looking back I should have bought a power ball ticket that same day with my kinda truck luck lol.

 

[Maxx]

I don't worry about it, I figure even if Ford was wrong and it's a full 10% of Lightnings affected, I'm still at 90% odds that mine is fine. I like those odds.

With that kinda positive thinking, even if something bad happens to you, it will probably be like this:

 

[Joe.....Montana]

It's hard to say since many ~new~ forum members come in the door with complaints and bad experiences skewing the results, the production statisticians at the factory said maybe 4% are affected, that was proposed number a year ago, we have no idea what the actual impact has been to date.

Thanks for the reply! Definitely recognize the new/low post members who arrive with just complaints. Certainly hope to be in the 96%! Haven't had any issues with the truck thus far!

 

[IdeaOfTheDayCom]

It's been nearly a month, so I reached out to get a status update.

They said they are still waiting for a tool, so I asked them what the tool is and they said it's a tool to remove individual cells.

From what I've heard, they generally swap modules, not cells, so I'm not sure if he has the correct information.

 

[Gimme_my_MME]

It's been nearly a month, so I reached out to get a status update.

They said they are still waiting for a tool, so I asked them what the tool is and they said it's a tool to remove individual cells.

From what I've heard, they generally swap modules, not cells, so I'm not sure if he has the correct information.

The dealer does not do anything at the cell level. Is this dealer EV certified?

 

[IdeaOfTheDayCom]

The dealer does not do anything at the cell level. Is this dealer EV certified?

I sure hope so. I'm just wondering if the service manager is using the correct language and doesn't understand cell vs module.

They claim to be in contact with @Ford Motor Company but I have no way to know what's really going on. The last time I had to drop off a truck with them, they had it for over 4 months before I gave up and traded it in. Ford Corporate called me at least once a week trying to help, and they offered to send an engineer to help them diagnose it (it wouldn't start), but they refused, so I wouldn't be surprised if they're ignoring Corporate again.

 

[GDN]

I sure hope so. I'm just wondering if the service manager is using the correct language and doesn't understand cell vs module.

They claim to be in contact with @Ford Motor Company but I have no way to know what's really going on. The last time I had to drop off a truck with them, they had it for over 4 months before I gave up and traded it in. Ford Corporate called me at least once a week trying to help, and they offered to send an engineer to help them diagnose it (it wouldn't start), but they refused, so I wouldn't be surprised if they're ignoring Corporate again.

You can always call the BEV line. I was lucky and didn't feel I needed them, but someone had posted in one of the threads how that team had kept them up to date. So honestly I did call them one day. I asked what the status of the module was, the EV person said they would get me an update, they just had to call the dealer. I noted that I was in contact with my dealer (when I would call) so I would be happy to do the calling. I let them close my case.

 

[IdeaOfTheDayCom]

You can always call the BEV line. I was lucky and didn't feel I needed them, but someone had posted in one of the threads how that team had kept them up to date. So honestly I did call them one day. I asked what the status of the module was, the EV person said they would get me an update, they just had to call the dealer. I noted that I was in contact with my dealer (when I would call) so I would be happy to do the calling. I let them close my case.

The funny thing is, here I am a month later, and they actually said perhaps I can just pick it up and drive it while I wait for them to get the tool. I reminded them that one of the problems was that the charger gave me an error and red lights when I plugged in, so if I do pick it up, I won't be able to charge.

They said they would check on that and if they can get it to charge, I'll pick it up and wait. If they don't get back to me tomorrow, I'll definitely try reaching out to Ford directly. Meanwhile based on the Lemon Laws, they are basically obligated to fix it in under 30 days...

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