CSP-23B57 for High Voltage Battery Notice

[Dolio]

72.03347280334728

They said they are still waiting for a tool, so I asked them what the tool is and they said it's a tool to remove individual cells.

I just got another call from the dealer telling me they're still waiting for the tool to remove the *CELLS*.
I asked them to clarify because they generally don't work on individual cells, and that they normally swap modules. He said he did, in fact, mean individual cells.

Likely doesn't know a cell from a module.

Next time might ask which "cell" # they are removing. There are hundreds of cells, but I think only 13 modules on ER and maybe 9 modules on SR.

I would bet that in general they do not know that the words cell, module, and battery have very specific meanings and can not be used interchangeably... To get the correct answer you would to need to ask: Q:How Many Batteries A:One and Q:How Many Modules A:9 and Q:How Many Cells A: 96(ER) 72(SR)

I couldn't fine the actual cell counts, but from the above photo from an ER. I divided 143.4kWh/96cells = 1.49375kWh/cell. Then divided the SR 107.6kWh/1.49375 = 72cells. Both have 9 modules. So the ER (Extended Range) has 1 modules with 8cells plus 8 modules with 11cells. While the SR (Standard Range) has the same 9 modules, but just 8 cells each? Does this mean they run at different voltages, assuming no modules are in parallel but instead all are always in series only? If 3.8vpc is nominal then SR 72cells is 273.6v while ER 96cells is 364.8v?

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[MickeyAO]

72.03347280334728


I would bet that in general they do not know that the words cell, module, and battery have very specific meanings and can not be used interchangeably... To get the correct answer you would to need to ask: Q:How Many Batteries A:One and Q:How Many Modules A:9 and Q:How Many Cells A: 96(ER) 72(SR)

I couldn't fine the actual cell counts, but from the above photo from an ER. I divided 143.4kWh/96cells = 1.49375kWh/cell. Then divided the SR 107.6kWh/1.49375 = 72cells. Both have 9 modules. So the ER (Extended Range) has 1 modules with 8cells plus 8 modules with 11cells. While the SR (Standard Range) has the same 9 modules, but just 8 cells each? Does this mean they run at different voltages, assuming no modules are in parallel but instead all are always in series only? If 3.8vpc is nominal then SR 72cells is 273.6v while ER 96cells is 364.8v?

I can tell you from experience of actually deconstructing a Lightning module that they will not be replacing a cell. You basically have to destroy the module JUST to get to the cells. Then to extract a cell, you have to destroy the busbars.

Too bad I can't share the pictures here

 

[Dolio]

72.03347280334728

LOL, I wondered where that paste had gone... Thanks for finding it for me...

I could totally use a raw module to upgrade my lawn mowing experience:

 

[IdeaOfTheDayCom]

I can tell you from experience of actually deconstructing a Lightning module that they will not be replacing a cell. You basically have to destroy the module JUST to get to the cells. Then to extract a cell, you have to destroy the busbars.

Too bad I can't share the pictures here

As some of you know, I was one of the 12 customers invited to the launch event at the factory a couple of years ago, so I got a rare in-person look at how they're built, but I learned even more by watching Sandy Munro take them apart. PS... I met him at the factory that day. Nice guy.

All of the batteries are pre-assembled before they even hit the factory, so even the people putting the trucks together don't see the insides up close.

That's exactly why I can't picture my local Ford Service Department taking apart a module to pull out a cell. It seems to me that almost all of their mechanics just change oil and rotate tires all day. Some people say they never take them apart, others say they do pull cells. In either case, I still can't picture my dealer having the skills to safely do it.

They said they have exactly one person who works on EVs. I'm sure that plays a role in how long things are taking, but I'm also sure that most of the jobs he works on are just software patches and assorted low voltage tasks. Whatever the tool is that needed to be ordered, if they work on batteries, you would think they would have it already.

I've seen videos of some of the battery pack swaps here in the forums. The most important tools are those needed to support the weight of the pack, and to lift the weight of the modules.

 

[IdeaOfTheDayCom]

I just checked FordPass, and for the first time, the warning about the powertrain is no longer showing. Could that mean they actually fixed it? It could also mean they simply reset the code and haven't taken anything apart.

Their service department is closed on weekends, so I have no way to know what the current status is.

I also noticed the charge level and current mileage hasn't changed, and there are no new entries in the charging logs since March 18th, so I know they haven't tried to charge or drive it.

 

[bmwhitetx]

I just checked FordPass, and for the first time, the warning about the powertrain is no longer showing. Could that mean they actually fixed it? It could also mean they simply reset the code and haven't taken anything apart.

To know if they are working on my truck, I use the location feature of FordPass. It's pretty accurate. My truck is almost 3 weeks in and it hasn't moved since they did the Battery diagnostic and ordered the module. So you might want to check location.

They did clear my code and it popped right back. I got a notification in FordPass when it happened. I know on @GDN 's when they cleared it, it stayed off. But his was borderline and Ford told them to replace the module anyway.

Or it may be that code eventually stops displaying on FordPass - but is still there if scanned.

 

[IdeaOfTheDayCom]

To know if they are working on my truck, I use the location feature of FordPass. It's pretty accurate. My truck is almost 3 weeks in and it hasn't moved since they did the Battery diagnostic and ordered the module. So you might want to check location.

I check the location all the time. It's never moved and the mileage hasn't changes, so I know they didn't road test it.

They did clear my code and it popped right back. I got a notification in FordPass when it happened. I know on @GDN 's when they cleared it, it stayed off. But his was borderline and Ford told them to replace the module anyway.

Or it may be that code eventually stops displaying on FordPass - but is still there if scanned.

I wouldn't be surprised if it clears after a certain time either, or when the entire battery pack gets low, the variance in the individual cell voltages may not be as wide.

One thing I know is that the charging log hasn't changed since March, and that they didn't try to charge it, so the power has been slowly dropping. So, if they want to verify that it's normal, they'll need to charge it. If it lets them charge (no red lights), that's half the battle. I'll feel better once I know I can charge it and drive it at least a few weeks without any warnings.

 

[Lytning]

I just checked FordPass, and for the first time, the warning about the powertrain is no longer showing. Could that mean they actually fixed it? It could also mean they simply reset the code and haven't taken anything apart.

Their service department is closed on weekends, so I have no way to know what the current status is.

I also noticed the charge level and current mileage hasn't changed, and there are no new entries in the charging logs since March 18th, so I know they haven't tried to charge or drive it.

My CSP HV Battery notice is still showing in FordPass. The Service Advisor told me in September 2023, when 2 HV modules were replaced, that it would show for one year.

 

[bmwhitetx]

I just checked FordPass, and for the first time, the warning about the powertrain is no longer showing. Could that mean they actually fixed it? It could also mean they simply reset the code and haven't taken anything apart.

Any update?
Note, thanks to another member, I found out that the order for my battery module the dealer placed 18 days ago went missing. So we have all been waiting on a part that would never arrive! A new order was placed today - but 18 days lost. You might want to verify they have an order (for tool in your case) if yours is still not fixed.

 

[IdeaOfTheDayCom]

Any update?
Note, thanks to another member, I found out that the order for my battery module the dealer placed 18 days ago went missing. So we have all been waiting on a part that would never arrive! A new order was placed today - but 18 days lost. You might want to verify they have an order (for tool in your case) if yours is still not fixed.

As of today, it's 29 days, which is one day short of meeting the criteria for New York's Lemon Law.

I actually got a call from the dealer today, which got me excited, because they never call.

Unfortunately, they wanted me to come in and swap the loaner car for another one. I have no idea why, but I wasted about 90 minutes and there is still no word on the repair. Naturally, they blame Ford, but I have my doubts.

This is the same dealer that had my last truck for over 4 months before I gave up and traded it, rather than wait any longer. During that wait, Ford Corporate called me at least once a week to see how things were going and offered to send an engineer to help the dealer diagnose the problem. The fact that they refused help from Ford is still a mystery and it's why I also wonder if they're actually waiting for Ford.

This dealer takes several months to get an appointment, and when you show up, doesn't look at your vehicle for at least a few days. They said they only have one EV tech, so it's likely it's just sitting there as they try to work on other vehicles that were likely there for months. All along, they're collecting money from Ford for the loaner cars.

 

[bmwhitetx]

Unfortunately, they wanted me to come in and swap the loaner car for another one. I have no idea why, but I wasted about 90 minutes and there is still no word on the repair. Naturally, they blame Ford, but I have my doubts.

The person who handles loaners at my dealer said there was a 30-day 2000 mile limit, and would have swap after that. However, I just called my Service Advisor expressing frustration about the lost order. He blamed Ford but said I could keep the loaner and not worry about it.

So if it's the loaner guy telling you to bring it in, then escalate to your Service Advisor. Apparently they have some leeway.

 

[TaxmanHog]

All along, they're collecting money from Ford for the loaner cars.

Sounds like a scam @Ford Motor Company should be investigating, ammunition to can the dealer franchise agreement.

 

[IdeaOfTheDayCom]

Sounds like a scam @Ford Motor Company should be investigating, ammunition to can the dealer franchise agreement.

In spite of my last 4 month experience, I gave the dealer an undeserved benefit of the doubt and didn't reach out to Ford directly until the other day.

I'm hoping they make some progress, but if there's any indication that this will become another 4-6 month wait, I'm pulling the trigger on New York's Lemon Law. Technically, tomorrow is my 30th day, so they've just qualified for it and I hope that they realize they need to do something ASAP.

I would be more patient, but that last incident burned me in a big way. I lost a truck that I truly loved because I ended up trading it in rather than waiting another 4 months, so I missed out a full year of outdoor family activities.

 

[IdeaOfTheDayCom]

For the record, the truck is still at the dealer and it's now met the criteria for the New York Lemon Law because it's there for more than a month.

The dealer hasn't called with any updates, but one potential positive note is that my truck is no longer responding to my FordPass App, so it's showing the last updated as 3:41 pm yesterday.

Perhaps that means they pulled the battery and it can't respond. If so, that could mean they're actually starting to work on it.

 

[Zprime29]

For the record, the truck is still at the dealer and it's now met the criteria for the New York Lemon Law because it's there for more than a month.

The dealer hasn't called with any updates, but one potential positive note is that my truck is no longer responding to my FordPass App, so it's showing the last updated as 3:41 pm yesterday.

Perhaps that means they pulled the battery and it can't respond. If so, that could mean they're actually starting to work on it.

Does it show last known location? Fingers crossed for ya!

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