swiftshocker
Member
- Thread starter
- #1
Hi Owners. I have been reading through the threads and can't find anyone that replaced their Charge Station Pro cord. I just drove over mine and followed the following steps:
- Curse loudly upon seeing broken charger on the ground
- Attach it to car anyway and get a charging fault. Reset and same fault.
- Remember not to set self or vehicle on fire, falling victim to Darwin Natural Selection
- Decide to contact Ford for new cord
- Visited website: https://chargers.ford.com/replacement-parts?charger=Ford Charge Station Pro
- Only selling cord for the smaller connect
- Visit dealership parts department where a very nice man told me that the EV's are "different" and I need to call Ford as the part number does not exist
- Call Ford - Get transferred to the EV department and give my name, email, VIN number.
- General line person recommends returning the whole unit and getting a full replacement.
- Repeat this 5-7 times until you get an actual EV person.
- EV person needs to verify everything 3-5 days
- Visited website: https://chargers.ford.com/replacement-parts?charger=Ford Charge Station Pro
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