DO NOT BRING LIGHNING IN FOR RECALLS! Truck is dead at dealer. ***Update 10/16, fixed after 5 weeks***

[PuckDucker]

I don't know. They somehow did the BlueCruise update on our Mach-E OTA. I can't imagine why they could do it on one and not the other.

I can imagine: Ford is so siloed in their operations, that it wouldn't surprise me to find out that they have one group of SW engineers for Mach-E and one for Lightning. And those groups are not allowed to talk to each other.

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[brewski]

I planned to have my dealer pick up my truck and do this sensor update and the 10,000 mile.
They no longer pick up vehicles (people shortage).
They offered a mobile service...sure.
Then they called and said the mobile vehicle doesn't have the right jack for the lightning.
I didn't ask questions.

After reading all of this, I'm in no hurry.

 

[Scorpio3d]

I planned to have my dealer pick up my truck and do this sensor update and the 10,000 mile.
They no longer pick up vehicles (people shortage).
They offered a mobile service...sure.
Then they called and said the mobile vehicle doesn't have the right jack for the lightning.
I didn't ask questions.

After reading all of this, I'm in no hurry.

I did the same thing requesting mobile service as I had done with the BMS CSP and they said that I had to bring it in for this one. I was also getting the 10,000 mile service (rotate tires and look at stuff is all that is done with the 10,000 mile service ) done as well, so I took it in last Tuesday and picked it up last Thursday without any issues except that I asked them to be sure to get the BCM update done and was assured that it would be done (They told me all current updates would be done) but it was not done!

 

[ctuan13]

Damn...I have been waiting until I got back from my cross country road trip to get all my recall work done. Im finally back, but this thread just makes me want to wait even longer. My truck is still running 4.1.3 and has been problem free (or at least any problem that I couldn't solve with a simple 12V reset) I made it all the way across the country and back without issue, other than my dumbass running out of battery in South Dakota!

If I didn't have water in my rear lightbar, I wouldn't even be considering going in, but now I'm torn. Do I risk my truck being bricked? Or do I just wait it out? Is there gonna be an issue for me warranty wise if I hold off on the work? (I know the magnuson-moss warranty act and all that, but they can still try to give me a hard time)

It's just frustrating having to choose between having the work done and having my truck being made worse and less functional.

 

[ctuan13]

Sitting on a stack of 4-5 recall/TSB's and this is exactly why I'm in no rush. I'll bring my truck in right before warranty is up to have all that handled.

Same here. Are you sitting on the rear lightbar recall as well?

 

[Pioneer74]

Damn...I have been waiting until I got back from my cross country road trip to get all my recall work done. Im finally back, but this thread just makes me want to wait even longer. My truck is still running 4.1.3 and has been problem free (or at least any problem that I couldn't solve with a simple 12V reset) I made it all the way across the country and back without issue, other than my dumbass running out of battery in South Dakota!

If I didn't have water in my rear lightbar, I wouldn't even be considering going in, but now I'm torn. Do I risk my truck being bricked? Or do I just wait it out? Is there gonna be an issue for me warranty wise if I hold off on the work? (I know the magnuson-moss warranty act and all that, but they can still try to give me a hard time)

It's just frustrating having to choose between having the work done and having my truck being made worse and less functional.

Do the CSP before your bumper to bumper warranty expires. If your 12v battery dies, they will replace it for free. I'm out of warranty. If it died, it would have been on me.

 

[LifeAsDane]

Same here. Are you sitting on the rear lightbar recall as well?

Funny enough I had water in my lightbar AND Frunk Lights within a few months of taking delivery (Live in FL). I brought it in to dealer (6/12/2023) and they had "record" of it being a potential problem so it was replaced within a few days but I believe with the same part. The recall officially came out like a week later, but I've not had the issue since.

Currently I have the following notices:
23S30 - Potential of cracks in rear lightbar
23B70 - Battery Monitor Sensor may under repot 12v Battery capacity during OTA Software Update
22S71 - Recall windshield wiper motor
24B56 - Front park aid becomes inoperable due to "Front Parking Sensors Not Available"

One other side note. Back when I took it in for the rear brake light bar moisture, I made a comment about my Front sensor randomly throwing an error twice in a few months and it was disregarded. Seems it is the newest notice.

 

[LUXMAN]

I did the same thing requesting mobile service as I had done with the BMS CSP and they said that I had to bring it in for this one. I was also getting the 10,000 mile service (rotate tires and look at stuff is all that is done with the 10,000 mile service ) done as well, so I took it in last Tuesday and picked it up last Thursday without any issues except that I asked them to be sure to get the BCM update done and was assured that it would be done (They told me all current updates would be done) but it was not done!

Man. Which dealer?

 

[Lytning]

Damn...I have been waiting until I got back from my cross country road trip to get all my recall work done. Im finally back, but this thread just makes me want to wait even longer. My truck is still running 4.1.3 and has been problem free (or at least any problem that I couldn't solve with a simple 12V reset) I made it all the way across the country and back without issue, other than my dumbass running out of battery in South Dakota!

If I didn't have water in my rear lightbar, I wouldn't even be considering going in, but now I'm torn. Do I risk my truck being bricked? Or do I just wait it out? Is there gonna be an issue for me warranty wise if I hold off on the work? (I know the magnuson-moss warranty act and all that, but they can still try to give me a hard time)

It's just frustrating having to choose between having the work done and having my truck being made worse and less functional.

Let me give you something else to worry about ...
When I had the rear lightbar replaced about a year ago, the dealership broke the plastic tabs off the trim piece above the lightbar. Of course, they did not tell me about it. It is body-colored, so it has to be painted to match. They supposedly ordered the part, but I have not taken the truck back in because I am concerned they will break something else. If it ain't broke, let @Ford Motor Company break it.

 

[Scorpio3d]

Man. Which dealer?

Five star Ford Dallas.
Overall, they have been really good about the updates and CSP’s, they did give me a loaner and they did do some other updates but the BCM which I specifically asked about was not done and that kind of pissed me off! I will use them again if needed, but that is the only one that I (we)cannot do with FDRS so….

 

[LUXMAN]

Five star Ford Dallas.
Overall, they have been really good about the updates and CSP’s, they did give me a loaner and they did do some other updates but the BCM which I specifically asked about was not done and that kind of pissed me off! I will use them again if needed, but that is the only one that I (we)cannot do with FDRS so….

Gotcha. We use Bill Utter Ford Denton and have had good luck, but I'm not touching this update.

we will see you on Saturday.

 

[ctuan13]

Do the CSP before your bumper to bumper warranty expires. If your 12v battery dies, they will replace it for free. I'm out of warranty. If it died, it would have been on me.

The CSP regarding the HVB or LVB BMS? And how long is the bumper to bumper warranty again?

 

[RDeFran]

I just spent hours on the phone with the dealer and Ford BEV. They are not being forthcoming with information and I have definitely been lied to. The "part" that was "on order" was cancelled without the dealer knowing three times. An FSE was supposedly out and expedited a replacement part that came in yesterday. I was to pick the truck up last night or this morning. At 2:59 the dealer called and said the part that came in and was ordered was the incorrect part, and another would be expedited - was in stock in Detroit - and we may have it by Friday.

The Ford Dealer and Ford Motor Company BEV took a perfectly good vehicle and rendered it useless. I made the grave mistake of buying instead of leasing, and installing the full HIS at my home. Three times in the last month, with long power failures I had no power, as I made the mistake of spending $7k on the HIS instead of a Generac.

 

[RDeFran]

By some miracle they just called and said the truck is ready to pick up. Camera calibrated and working properly, not sure what happened in the 75 minutes since he called last... I will update.

 

[RDeFran]

Somehow, 90 minutes after the last conversation, a phone call came in saying the Lightning was done, washed, camera confirmed working correctly and ready for pick up. I got a ride to the dealer, checked it out, and drove it home. Everything works as it should. The claim was that my part was ordered incorrectly, but the correct part came in for one that has only been in the dealer a few days. They gave me his part and he will get mine Friday. Don't know or care if I believe them, but I have my Lightning back after five weeks. I noticed only one thing different that I like a lot - my auto high beams now start operating at 22 mph instead of the 32 it has been since new. As I live in a very curvy, wildlife and tree covered area and leave for work at 5am, this is a very useful change.

Was it a software or hardware issue? I don't really know.

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