OTA Software Update 10.3.0 - Powertrain, Battery, Parking Brake [PAUSED] post 191

[Watt2Go]

Sam

I’m still setting mine to a one time charge of 90% every day. Still can’t set a charge location. Sucks. No solution seems to be coming soon.

Same here and have forgotten a few times at home at had to take it out and burn down from a 100%..

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[VirtualTed]

Try a 12v disconnect

Already tried. No luck. Still won't allow for saving a charging location and setting a charge limit unless it's a one-time thing.

 

[Henry Ford]

Has anyone found a solution to the “target charge” issue?

Mine started working the day after I contacted @Ford Motor Company. I don't know if it was a coincidence.

 

[wapple24]

Mine started working the day after I contacted @Ford Motor Company. I don't know if it was a coincidence.

How did you contact them? Mine still need to be set manually every day.

 

[awilli1010]

Try a 12v disconnect

Tried already. Didn’t work.

 

[TaxmanHog]

How did you contact them? Mine still need to be set manually every day.

Hover over the hyperlinked name above, the info box should appear select "Send direct message"

 

[klossfam]

Hover over the hyperlinked name above, the info box should appear select "Send direct message"

I contacted them a while back but still not working after 4 home location charges.

 

[Henry Ford]

I contacted them a while back but still not working after 4 home location charges.

I'm not convinced they did anything. I haven't heard back from them since I followed up. The new regime seems to be more responsive than the last one but communication isn't their strong suit. A low volume niche vehicle probably isn't high on their priority list.

Edit: changed "responsible" to "responsive." I'm sure the Ford reps here are responsible people.

 

[muels7]

Hover over the hyperlinked name above, the info box should appear select "Send direct message"

How responsive are they typically? I have messaged them multiple times for different things and have never received a response.

 

[TaxmanHog]

How responsive are they typically? I have messaged them multiple times for different things and have never received a response.

You've answered your own question, but I've read a few members post who have received positive interactions, there has been a changing of the guard as to who is monitoring the official account, so maybe it'll get better.

 

[awilli1010]

Just got this from ford

As a result of your feedback, you have helped us discover an impact to Charge Settings being erased, including charge preferences and pre-saved locations. While we work to solve this via a software update, here is what you can do on your end:



1. Delete your vehicle from the FordPass app (This will remove your Phone-as-key – have your fob close by!)

2. Add your vehicle back to the FordPass app

3. Follow the Ford authorization / activation instructions

4. Re-apply your charge settings and any other connectivity feature settings that were lost.

It works!

 

[klossfam]

Just got this from ford

As a result of your feedback, you have helped us discover an impact to Charge Settings being erased, including charge preferences and pre-saved locations. While we work to solve this via a software update, here is what you can do on your end:



1. Delete your vehicle from the FordPass app (This will remove your Phone-as-key – have your fob close by!)

2. Add your vehicle back to the FordPass app

3. Follow the Ford authorization / activation instructions

4. Re-apply your charge settings and any other connectivity feature settings that were lost.

I haven’t had time to try this yet. I don’t know if it works.

Also just received via email. Away from the Lightning until Tuesday. I'd prefer to just wait for the debuged 10.3.0 at the point.

Not as bad as the BlueLink crash Hyundai Corp had/has since Feb 8th.

 

[SmoothJ]

Just got this from ford

As a result of your feedback, you have helped us discover an impact to Charge Settings being erased, including charge preferences and pre-saved locations. While we work to solve this via a software update, here is what you can do on your end:



1. Delete your vehicle from the FordPass app (This will remove your Phone-as-key – have your fob close by!)

2. Add your vehicle back to the FordPass app

3. Follow the Ford authorization / activation instructions

4. Re-apply your charge settings and any other connectivity feature settings that were lost.

I haven’t had time to try this yet. I don’t know if it works.

Basically a SYNC reset... which will wipe away everything.

 

[Gimme_my_MME]

Basically a SYNC reset... which will wipe away everything.

It is worth trying a 12v disconnect first as that doesn't wipe anything!

 

[SmoothJ]

It is worth trying a 12v disconnect first as that doesn't wipe anything!

I have no knowledge of the internal workings on the SYNC system. However based on my programming experience, this appears to be a corruption of some sort that needs to be wiped away. Maybe it could be a file or two that got corrupted, however assuming Ford works in 2 week sprints, it will take a bit longer to put a fix through.

They at least identified the issue. So now they have to work on a fix, have it pass through DEV, QA, etc, etc and then push to Production for deployment.

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