✅ 8/15/22 Lightning Build Week Group

[Lightning.Dav]

...
I think at this point I may just cancel this order and wait a few more years when they are available at dealers without ordering.

I'm seriously considering the same.

If Ford cannot even deliver them, what is service going to be like? Why is Ford so incompetent that they don't even know where our trucks are? Or if there is indeed something wrong with them?

For free shipping from Amazon (or most retail stores) I know where my package is at least daily.

With Ford for $1,695 I know nothing. Absolutely nothing, for months!

Very unhappy.

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[Weather Dawg]

Delivered today! Picking up tomorrow.

 

[badger_7]

Just sat through 30 mins of hold with the customer support number to find out my truck is in “Stop ship” status. She admitted to almost never seeing that status, so, while she was helpful, she wasn’t able to elaborate. Anyone know what that status might mean?

 

[Lozza]

Delivered today! Picking up tomorrow.

Amazing news for you... By the trend that you've been tracking with your delivery, I didn't imagine you'd have the good fortune of leapfrogging us!

Seems like my truck made it to Richmond, CA today, so only 45 miles from the dealer now... Hoping it's not long from now. My ETA window still shows 10/10-10/16

 

[TaxmanHog]

Was told that I was picked up by the convoy truck today, so hoping to have it at the dealer later today or tomorrow!

 

[beerhoffman]

Welp... here we go again. Bumped, now 10/27 to 11/2.

Lots of people seem to be in this boat on 08/08 week and 08/15 week. @georgepearkes and my trucks seem to be on the same rail car.

@Ford Motor Company customer service is no help.

Dealers say that they have no information.

Interest rates going up, trade-in values going down. And our trucks sitting in rail yards.

 

[badger_7]

Honestly, @Ford Motor Company could pop us back in line for a quick build and we could have had trucks before our current ones ever reach us... So far, since my truck got to the rail head within 20 miles of my dealer, they could have built/shipped one to my dealer, then once it was confirmed to have arrived, built/shipped another, and I could have had that second one by now x_x

Edit: Aaaaaaand it happened. Pushed to 30 Oct -05 Nov for delivery. That's pretty close to the original 14-20 September, right? #goodenough

 

[Sdgolfer]

Honestly, @Ford Motor Company could pop us back in line for a quick build and we could have had trucks before our current ones ever reach us... So far, since my truck got to the rail head within 20 miles of my dealer, they could have built/shipped one to my dealer, then once it was confirmed to have arrived, built/shipped another, and I could have had that second one by now x_x

chevy built and delivered a truck to me in 3 weeks from the production week. We are 9 weeks from production. It’s even worse if you look at order to delivery.

In fords defense it’s a brand new product vs a very mature production line. But logistics are logistics and when comparing shipped to delivery, GM really won this round.

 

[Drayday55]

Just found out my train car TTGX994524 is sitting in san diego. @Ford Motor Company can you prompt some movement? Marketing has no authority

 

[luebri]

I spoke with @Ford Motor Company phone support today. Still same story, your truck was last seen in mid September in Markham Yard, IL but that it was not on any sort of hold that he saw.

Me: "I dont care where my truck was, I care where it is and when it will get here".
Phone agent: "No one here can provide you any more Information that what I have"
Me: "So no human being at Ford or with my dealer actually knows where my truck is right now?"
Phone agent: "No one here can provide you any more Information that what I have"

Really!?!? This is the S*** sandwich that Ford is feeding their customers?

 

[Drayday55]

I spoke with @Ford Motor Company phone support today. Still same story, your truck was last seen in mid September in Markham Yard, IL but that it was not on any sort of hold that he saw.

Me: "I dont care where my car was, I care where it is and when it will get here".
Phone agent: "No one here can provide you any more Information that what I have"
Me: "So no human being at Ford or with my dealer actually knows where my truck is right now?"
Phone agent: "No one here can provide you any more Information that what I have"

Really!?!? This is the S*** sandwich that Ford is feeding their customers?

Yeah I got the same response. Kind sucks.

 

[TaxmanHog]

Really!?!? This is the S*** sandwich that Ford is feeding their customers?

Deviations from the Probe & Response guide could get the employee canned.......

 

[luebri]

Deviations from the Probe & Response guide could get the employee canned.......

I am not mad at the employee. I am mad at Ford thinking it is acceptable to treat the customer like they are idiots.

 

[Drayday55]

I finally got hold of sales manager. He said they cannot do a thing. It's all up to the local logistics company. Plausible deniability I guess.

 

[beerhoffman]

I spoke with @Ford Motor Company phone support today. Still same story, your truck was last seen in mid September in Markham Yard, IL but that it was not on any sort of hold that he saw.

Me: "I dont care where my truck was, I care where it is and when it will get here".
Phone agent: "No one here can provide you any more Information that what I have"
Me: "So no human being at Ford or with my dealer actually knows where my truck is right now?"
Phone agent: "No one here can provide you any more Information that what I have"

Really!?!? This is the S*** sandwich that Ford is feeding their customers?

We're brothers from another mother. That was verbatim what I said to them on the phone.

They hold the company line very well.

My delar is saying he gets the same answer when he asks.

@Ford Motor Company could easily do better. They jump into these forums to say "congrats, glad you're enjoying your truck". But they're not helpful at all with the folks who just would like clarification on the stop-ships. All the while the new Lightning is weathered in the rail yard, interest rates go up, and trade values go down.

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